Booking & Orders
-
Within this category, you'll be able to find all the information you need regarding any orders you currently have with Ticketmaster, including confirming your order, ticket transfer, what to do if you've lost your tickets and how to change your address.
Changing your details
- How do I change my email address?
- How do I change my address on my order?
- What should I do if I have a new card since beginning a ticket deposit scheme?
- How do I change my address for a Festival booking?
- Can you send my tickets to a separate delivery address?
- There's a typo in my name - will that impact my order?
Your order
- I need help transferring my tickets
- Ticket Transfer FAQs
- Name on ticket events
- Why is my order showing as cancelled?
- How will I receive my tickets?
- How do I get a confirmation of booking?
Lost tickets
Ticketmaster Theatre
- Ticketmaster Theatre FAQs
- What is Ticketmaster Theatre?
- How can I confirm my Ticketmaster Theatre order?
- When will I receive my tickets booked through Ticketmaster Theatre?
- Can I change how I receive my Ticketmaster Theatre tickets?
- Has my Gift Card been applied to my Ticketmaster Theatre order?
Presales
- Where can I find out more about American Express Presales, Preferred Seating and Membership Rewards?
- How do I access a Ticketmaster Presale?
- What is a presale?
- Troubleshooter - having problems booking during a presale?
- Ticketmaster Verified Fan
- Live Nation presale information
Onsales
- How do I book a ticket?
- Why do tickets sell out quickly sometimes?
- What can I do to improve my chances of booking tickets when popular events go on sale?
- What are Official Platinum Tickets?
- What does "Tickets not currently available from Ticketmaster" mean when I try to book?
- Why can’t I leave a single seat?
Payments
- Ticket Vouchers
- Klarna
- What is Visa Checkout?
- Order Processing Fee
- What is a MasterCard SecureCode?
- What do you mean by Billing Address?
Other
- What does restricted view mean?
- How do I buy Resale tickets on the Ticket Exchange?
- How do I sell my tickets on the Ticket Exchange?
- Hotel Packages
- What are Ticketmaster's terms and conditions of booking?
- Troubleshooter - having problems accessing parts of our site?