Booking & Orders
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Within this category, you'll be able to find all the information you need regarding any orders you currently have with Ticketmaster, including confirming your order, ticket transfer, what to do if you've lost your tickets and how to change your address.
Changing your details
Your order
- My tickets are in The SSE Arena, Wembley app, what does this mean?
- My tickets are in The O2 Venue App, what does this mean?
- I need help transferring my tickets
- Ticket Transfer FAQs
- Lead Booker Events
- Why is my order showing as cancelled?
Lost tickets
Ticketmaster Theatre
- Ticketmaster Theatre FAQs
- What is Ticketmaster Theatre?
- Has my Gift Card been applied to my Ticketmaster Theatre order?
- How do I update the address on my Ticketmaster Theatre order?
- My Ticketmaster Theatre event was cancelled – how will I get a refund if I paid with a gift card?
- My Ticketmaster Theatre show’s been cancelled – can I exchange to a different performance?
Presales & Onsales
- Where can I find out more about American Express Presales, Preferred Seating and Membership Rewards?
- What is a presale?
- Troubleshooter - having problems booking during a presale?
- Ticketmaster Verified Fan
- Live Nation presale information
- I have a code, why can't I book in the presale?
Onsales
- How do I book a ticket?
- Why do tickets sell out quickly sometimes?
- What can I do to improve my chances of booking tickets when popular events go on sale?
- What are Official Platinum Tickets?
- What does "Tickets not currently available from Ticketmaster" mean when I try to book?
- Why can’t I leave a single seat?
Payments
- Festival Deposit Schemes
- Ticket Vouchers
- Klarna
- Order Processing Fee
- What do you mean by Billing Address?
- What are the ticket prices?
Other
- What does restricted view mean?
- Hotel Packages
- What are Ticketmaster's terms and conditions of booking?
- Troubleshooter - having problems accessing parts of our site?
- Is there any age restrictions on events?
- Why is there sometimes a limit on how many tickets I can buy?