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What are your COVID screening requirements?

We have noticed there has been some misreporting around safety protocols. To clarify, there is absolutely no requirement from Ticketmaster mandating vaccines/testing.

In short, we are not forcing anyone to do anything. Just exploring the ability to enhance our existing digital ticket capabilities to offer solutions for event organizers that could include testing and vaccine information with 3rd party health providers. Just a tool in the box for those that may want to use.

There is absolutely no requirement from Ticketmaster mandating vaccines/testing for future events. Unfortunately, this has been widely reported and is incorrect. Ticketmaster does not have the power to set policies around safety/entry requirements, which would include vaccines and/or testing protocols. That would always be up to the discretion of the event organizer, based on their preferences and local health guidelines.

We are exploring a number of safety features for event organizers to utilize as they look to welcome fans back to events. This includes tools from Ticketmaster’s recently announced SmartEventsuite like social distanced seating, contactless entry and more (read more info on SmartEvent here). Again, the event organizer will determine what, if any, of these measures are implemented at their individual event, not Ticketmaster.

So, what is Ticketmaster doing when it comes to COVID vaccines and testing?

We are trying to prepare for potential possibilities in the future. It has become more common for people to take a COVID test before activities like traveling and seeing loved ones. If this is something that event organizers or venues choose to ask fans to do in the future (either for their own preferences or due to local health requirements), we want to be prepared.

One idea to keep the event entry process as simple and convenient as possible is to find a way for fans to link their digital ticket to their negative test results, vaccine status, health declaration or any other info that is determined to greenlight access. This would allow fans to enter an event with one scan of their ticket, rather than entering and then having to wait in another line to show their health verification.

While we have no control whether or not these factors will come into play in the future, if there’s one thing we’ve learned, it’s to prep for as many scenarios as possible.

A few important things to note:

This is still just a potential idea and is not being implemented at this time.

Like all safety/entry protocols, it would be up to the discretion of the event organizer to determine if they would like to ask attendees to provide a health verification.

If it were to be made possible, all health information would legally have to be stored with a 3rd party health care provider compliant with GDPR, not with Ticketmaster.

We hope this provides some clarity, and look forward to gathering and celebrating at events together again.
Event Status Updates

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https://help.ticketmaster.co.uk/hc/en-us/articles/360006915018-Event-Status-Updates
Creamfields

Creamfields will be returning to Daresbury, Chesire in 2021! 🎆

To keep up to date with the latest news and line-up announcements, view camping options and more head over to our Creamfields Festival portal

For more information on deposits, updating your card details, age restrictions, ticket limits, accessible tickets, booking confirmations, changing your address and more, continue reading.

Please Note
Creamfields 2021 is now sold out, so no further exchanges can be processed. Bookings made for 2020 may not currently show in your Ticketmaster account as they are being transferred to the 2021 dates.

Deposit Information 💳
Tickets purchased using the deposit scheme will be paid in separate installments. The first will be taken at the point of purchase.
Payments made are non-refundable.
Please note that the payments will be taken on the dates below but may take a few days to show on your statements, so don't worry if doesn't show up straight away. Unfortunately we can't change the payment dates. If your payment fails, we'll contact you to try and take payment again.
For full information of dates and payment amounts, please click here. Make sure you select the correct date and ticket types.
**Please note that payments will be taken automatically**
**Please note that resale is not available for deposit scheme tickets**

Age Restrictions 👶

Creamfields is an over 18's only festival. It is recommended that you bring ID as you may be asked to produce ID at any point during the festival.

Ticket Limits ⛔️

There is a strict limit of eight tickets per person and per card.

Please adhere to published ticket limits. Persons who exceed the ticket limit may have any or all of their orders and tickets cancelled without notice by Ticketmaster in its discretion. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information.

Accessible Tickets ♿️

Accessible tickets are available for Creamfields. There is a Personal Assistant (PA) ticket scheme available. The fan must first purchase a ticket and then apply for an additional complementary PA ticket through the event's disabled access scheme. The PA ticket will be issued free of charge. Please do not buy a PA ticket first and then apply for the scheme, as tickets will not be refunded in this instance. There is also a disabled access campsite and facilities, along with arena facilities such as viewing platforms and designated viewing areas. There is disabled access parking along with dedicated toilet facilities.

The application process for access requirements can take up to 4 weeks to process once the access form and supporting documentation are submitted. The application period is not yet open. Contact access@creamfields.com or visit Creamfields Access for more information.

Booking Confirmation 👍

Once you've made your booking you will receive your booking reference number to give us if you have any queries about your booking. You will also get a booking confirmation emailed to the email address you gave us at the time of booking, but this can take up to 72 hours to receive.

**Please make sure that your e-mail address is up to date before making a purchase.**

Changing Address 🏡

The address on your order can be changed as long as your tickets haven't been printed yet. To find out how to change your address, just click here

What are Creamfields Gold, Silver and Bronze Tickets? 🎟️

There are a number of Creamfields camping and ticket packages to choose from.

Bronze tickets allow you access to the Bronze campsite which includes hot showers, toilets and a 24 hour info hub

Silver tickets gives you access to the Silver campsite which includes hot showers, toilets, 24 hour info hub, along with a pamper parlour and free carparking.

Gold tickets gives you access to the Gold campsite which includes all of the same benefits of the Silver campsite along with an exclusive Hospitality Arena. The Gold Hospitality Arena includes a complimentary hot meal per day, designated seating areas and access to concessions and services. These include cocktails, make up, hair and glitter tent to enjoy the festival in style.

Parking 🚗

Car Parking is available to book in advance here.

Free Car Parking is included with Dreamfields, Gold and Silver ticket packages.
Reading & Leeds

Reading and Leeds Festival will take place from 26 – 29 August 2021 at Richfield Avenue and Bramham Park respectively.

To keep up to date with the latest news and line-up announcements, view camping options and more head over to our Reading & Leeds Festival portal

For more information on ticket dispatch, deposits, age restrictions, ticket limits, accessible tickets, booking confirmations, changing your address and more, continue reading.

Please Note
Reading & Leeds 2021 is now sold out, so no further exchanges can be processed. Tickets for Reading/Leeds 2020 remain valid for 2021 if customers opted for their tickets to be carried over to 2021 rather than opting for a refund.

Ticket Delivery ✉️
Please click here for our up to date delivery information! Be aware that the latest to expect them is 5 days before the event. Tickets for this event are provided directly by the promoter and not printed by Ticketmaster and may not be dispatched until ten days before the event.

Instalment Payments 💳
For more info about Instalment Payments, including all the payment dates, click here for Leeds, or for click here for Reading.

Age Restrictions 👶

Reading - No unaccompanied under 16s are allowed on site.

All Under 16's must be accompanied by a paying adult ticket holder (aged over 18.)

This adult must remain on site throughout the whole weekend as the guardian of the under 16-year-old.

Under 13's (12 years and under) are admitted free but must be accompanied by a paying ticket-holder over 18 at all times.

Wristbands, to write a mobile number on for children 12 and under in case they get lost or separated from their guardian, will be available from the wristband exchanges, arena entrances & welfare points on request.

We do not accept any parental or supervisory duty of care or liability for any under 18s on site.

Leeds - No unaccompanied under 16s allowed on site.

Under 13s (12 years and under) are admitted free, but must be accompanied by a paying ticket holder (18 years +) at all times.

Accessible Tickets ♿️

Please buy your festival ticket first. (Please note we do not have a separate Accessible Ticket)

You will then need to apply for access to Disabled Access facilities and/or a complimentary PA ticket by completing the Access Requirements Application form.

If you require a Personal Assistant to attend with you DO NOT buy a ticket for your Personal Assistant.

You apply for this via the Access Requirements Application form.

Only buy a ticket for the Access Customer and any friends and family attending.

Any queries regarding the registration process, please click here for Reading or click here for Leeds.

Booking Confirmation 👍

Once you've made your booking you will receive your booking reference number to give us if you have any queries about your booking. You will also get a booking confirmation emailed to the email address you gave us at the time of booking, but this can take up to 72 hours to receive.

**Please make sure that your e-mail address is up to date before making a purchase.**

Changing Address 🏡

When you are booking we need to take the address that your card is registered to for our security checks. However, we can change the address to a non-billing address 72 hours after the booking has been made.
If your address has been changed with the card issuer already and you've just entered the incorrect address, just let us know as soon as you realise the error and we'll correct it for you.

Line Up 🎵

For full line-up information please click here for Reading or click here for Leeds.

How does the early entry pass work? 😎

An Early Entry pass gives you access to the campsites from 14:00 for Leeds Festival and 18:00 for Reading Festival on Wednesday 26th August to set up your campsite for the weekend. These are only valid with full weekend tickets.

Refresh Retreat Packages 🚿

Order online and arrive onsite with your voucher/e-ticket and some ID. The Refresh Retreat team will exchange your voucher/e-ticket, and issue you with a wristband.

If you've purchased the package for someone else, they will need their voucher/e-ticket, their own ID that doesn’t match the booking name plus a Letter of Authorisation from the booker, more info can be found here
How do I check the balance/expiry date on my Gift Card?

It's really easy – just click here – you'll need to enter your gift card number and pin code, which are both on the back.

Gift cards are only valid for 12 months, and if you haven't used it by that time we can't extend the card's life. Please remember to check when your card was bought so you don't lose out. However, under the current circumstances, we’re happy to look into reissuing your gift card valid for this year if you’re unable to use it. Please contact us a few weeks before your gift card is due to expire.
Event Information