Ticketmaster Help

Hi there, how can we help?

Trending now

Camp Bestival Shropshire

Camp Bestival have announced a brand new festival taking place in Shropshire in 2022!

Camp Bestival Shropshire will take place from August 18th to 21st at Weston Park. 👨‍👩‍👧‍👦

To keep up to date with the latest news and line-up announcements, head over to our Camp Bestival Shropshire portal

For more information on ticket dispatch, age restrictions, ticket limits, accessible tickets, booking confirmations, changing your address and more, continue reading.

Ticket Dispatch ✉️
Festival tickets for Camp Bestival Shropshire will be Print-at-home.

The following vehicle tickets/passes will be delivered by post:

• Live-in Vehicles (Campervan/Caravan)
• Boutique Camping Car Park
• Backstage Camping Car Park
• Camping Plus Car Park
• Backstage Camping Campervan/Caravan

If you haven't received these five days before the festival, please let us know.

For the following types of accommodation, your name will be on a list at the campsite reception/entrance:

• Boutique Camping Accommodations
• Backstage Camping Accommodations

You won't receive tickets for these but you will receive an email prior to the event explaining in detail how to check in. You’ll just need your booking confirmations to check in - not any further tickets.

If you have a VIP seating booth ticket, your name will be on a list at the bar in The Garden. Again, you won't receive a ticket for this.

For all other ticket types, please ensure you log into your Ticketmaster account and DOWNLOAD AND PRINT YOUR TICKETS before leaving for the festival:

• Weekend Camping
• Backstage Camping Weekend
• Programme
• Camping Plus
• T-Shirt
• Weekend Car Park Pass
• Friday / Saturday / Sunday Day Tickets
• Friday / Saturday / Sunday Car Park Passes
• Accessible Campsite Electric Hook Up

Please note - If you've purchased a Backstage Camping Weekend Camping Upgrade Ticket, your name will be on the a list at the Backstage Camping entrance via Green Gate.

Deposit Information 💳
Tickets purchased using the deposit scheme will be paid in separate instalments. The first will be taken at the point of purchase.
Payments made are non-refundable.
Please note that the payments will be taken on the dates below but may take a few days to show on your statements, so don't worry if doesn't show up straight away. Unfortunately we can't change the payment dates. If your payment fails, we'll contact you to try and take payment again.
Full information of dates and payment amounts are listed on our Deposit page. Make sure you select the correct date and ticket types.

Age Restrictions 👶

Adult and Student Tickets can only be used by persons age 18 or over on day the festival starts.

Child and Teen Tickets can only be purchased by an appropriately aged adult.

By purchasing a Child (Babes In Arms, Age 4 & Under, Age 5-9, Age 10-12) Ticket or a Teen (Age 13-17) Ticket you are confirming that you are either the parent, legal guardian or nominated guardian of the teen or child for whom you are purchasing.

Ticket holders under the age of 18 can only enter the festival with the person who purchased their ticket i.e. their parent, legal guardian or nominated guardian. Any under 18 ticket holders attempting to enter the festival without this person will be denied entry to the festival. For safety reasons, any persons attempting to enter the festival with a Child or Teen Ticket holder that they are not the parent, legal guardian or nominated guardian for will be denied entry.

Age 10-12 and 13-17 Weekend and Day Tickets must be accompanied by a Ticket holding parent, guardian or nominated guardian. Full details below:

- All Child and Teen Ticket holders MUST camp in the same area as their parent, guardian or nominated guardian.

- A maximum of 4 Teen Ticket (Age 13-17) holders per adult - MUST be the parent, legal guardian or appointed guardian.

- All young persons (aged 15-17) MUST be accompanied by an adult over the age of 30 - MUST be the parent, legal guardian or nominated guardian.

- All young persons (aged 10-14) MUST be accompanied by an adult over the age of 26 - MUST be the parent, legal guardian or nominated guardian.

Accessible Tickets ♿️

Accessibility information for Camp Bestival Shropshire can be found on their accesibility page.

Can I arrive on the Thursday with my Weekend Ticket? 🤷

Yes all Weekend Tickets are valid from Thursday to Monday.

I have a Day Ticket. Will I be able to camp or access the campsites? 🏕

No – unfortunately Day Tickets do not provide access to any campsites. If you want to stay overnight at the event, you’ll need to purchase a Weekend Ticket.

Line Up 🎵

Full line-up information will be listed on Camp Bestival Shropshire's official site.

Please note that Ticketmaster can only deal with questions and issues regarding tickets. For all other enquiries regarding the festival, please visit the Camp Bestival website or contact them directly.
Abba Voyage

Abba Voyage has extended its UK run through to May 2023! 💃👑

For more information on ticket dispatch, age restrictions, ticket limits, accessible tickets & booking confirmations, continue reading.

The concert is made by ABBA. Although not physically in the Arena, this is how ABBA have chosen to be seen to give people the best version of themselves.

Ticket Dispatch ✉️
Tickets for the concert are e-tickets and your phone is your ticket. Locate your tickets in your Ticketmaster account, or in your app. When you go mobile, your tickets will not be emailed to you or available for print. Your mobile barcodes may not be available straightaway. It’s nothing to worry about, just an added security feature. Your mobile tickets will appear in your account around 5 days before your event.

Age Restrictions 👶

ABBA Voyage is recommended for a general audience from the ages of 6 and up. Children under 3 will not be admitted into the venue. All persons aged 16 or under must be accompanied by an adult and may not sit in the arena on their own. The General Admission area is standing only and not recommended for those under the age of 16.

Ticket Limits ⛔️

You’ll be able to book up to 8 tickets at a time for the main auditorium and general admission and up to 44 tickets in the Dance Booths.

Accessible Tickets ♿️

The ABBA Arena has plenty of wheelchair spaces & suitable seats for a wheelchair user to transfer into. Each includes a companion seat that’s free of charge. These wheelchair and ambulant positions are available to book online, but if you have any specific access needs or requirements that you would like to discuss, please get in touch with access@abbavoyage.com

Booking Confirmation 👍

Once you've made your booking you will receive your booking reference number to give us if you have any queries about your booking. You will also get a booking confirmation emailed to the email address you gave us at the time of booking, but this can take up to 72 hours to receive.

**Please make sure that your email address is up to date before making a purchase.**

FAQs ❓

Where is the ABBA Arena? 🏟

The ABBA Arena is located in the Queen Elizabeth Olympic Park in London. The closest station is Pudding Mill Lane.

What days is Abba Voyage running? 📅
The regular performance schedule is: Thursday, Friday, Saturday, Sunday & Monday at 7:45pm
There will also be shows on Saturday & Sunday at 3pm.
There may be some changes to the performance schedule at certain times in the year. Please ensure you check the times carefully.

What time does will the ABBA Arena open? 🕕

The ABBA Arena will be open two hours before the concert begins. Usually 6pm evenings, 1pm matinees but please ensure you check concert times before your journey.

How long will the concert be? ⌛️

The running time for the concert is 100 minutes and there is no interval.

If I've booked seated tickets, can I go in the general admission area? 🕺

If you have purchased a seated ticket, you won't have access to the general admission area
How do I access my mobile ticket for Leeds Festival or transfer it to a friend?

Accessing your mobile ticket for Leeds Festival is just like a ‘print-at-home' ticket but instead of printing off the ticket, you just show the ticket barcode on your mobile phone. Make sure to remember that ticket scanners work much better with a bright screen.

Every individual customer arriving at Leeds Festival must present their own ticket (Weekend Ticket or Day Ticket) on their own phone so even if you booked tickets for friends, you’ll need to Transfer them before you arrive at the festival. You’ll need to use Ticketmaster Transfer to the send a ticket to those attending the event and everyone attending will need to have their own TM account. If your friends don’t already have an account, they will receive an email on how to set up an account and accept the mobile ticket once you initiate the Transfer process.

You'll need to transfer tickets to everyone attending no later than 17:00 on 15th August 2022.

You can add your ticket from the Ticketmaster app to either Google Pay or Apple Wallet for easy access on event day.

Simply download the Ticketmaster UK App on your mobile phone and follow the below step-by-step guides to access your mobile ticket(s).

iPhone

Select 'My Events'

Select the event you have booked for

Android

Tap the three bars on the top left corner of the app

Select 'My Events'

Select the event you have booked for

Mobile Website

Tap the three bars on the top left corner of the site

Under 'My Tickets', Select 'Upcoming Events'

Select the event you have booked for

Ticket Transfer lets you send tickets to friends before the event, straight from your Ticketmaster account to theirs. Ticket Transfer is convenient, simple and free and can be done on your desktop or mobile.

We recommend downloading the Ticketmaster app for Android or iOS.

How do I transfer tickets to a friend?

Log into your account and select from the list of ‘Upcoming Events’.

Click the button to transfer tickets and follow the simple steps onscreen to transfer to your friend. You can transfer as many tickets as you like but you’ll need to do them one at a time if you’ve purchased on behalf of more than one person attending.

Remember, the receiver's email address must be different to the sender’s email address.

Your guest will need a Ticketmaster account. Don’t worry if they don’t have one, they’ll be able to create an account when accepting the tickets.

Your guest will receive an email invitation, and we’ll email you as soon as they accept the tickets.

Once your guest accepts the transfer, your original barcode for that ticket is no longer valid.

*You’ll need to repeat these steps for every person you have purchased a ticket(s) for*

NOTE: If the Transfer button is greyed out, your tickets are not eligible for transfer – campervan passes, Locker bookings, Refresh Retreat bookings, Charge Candy bookings or advance merch purchases cannot be transferred.

Your transferred tickets will show as sent. When your recipient has accepted them, the ticket will show as claimed. You will receive an email confirming the ticket has been accepted by your recipient. After a successful transfer, the ticket is no longer valid for entry from your account and your original barcode for that ticket is no longer valid.

How do I accept the ticket(s) I’ve been sent?

1. Tap the accept Tickets link in your e-mail

2. Log in to your Ticketmaster account or create a new account. Be sure to use the same e-mail address that the tickets were sent to.

3. View your tickets in ‘Upcoming Events’

What do I do if there's been an error with my transfer?

If you haven't been able to transfer tickets to your friends and have received an error notification please select the option to 'cancel transfer' on your order and try again.

If you've transferred all of the tickets to your friends then please disregard this email.

If you've sold your tickets on our Ticket Exchange, then you won't need to transfer them to the buyer as they will already be able to view the tickets themselves.

If you have purchased more than one event ticket on our Ticket Exchange, then you will need to transfer any additional tickets to your friends as detailed in the above instructions.

What if I can't view barcodes for my mobile tickets in my online account?

If you are unable to view the barcodes for your mobile tickets in your online account, please refer to your emails about Leeds Festival for further information.

FAQ’s

How does ticket transfer work? Is it safe?

When you transfer a ticket, the recipient you are sending the tickets to, will accept the tickets with our secure system. When the ticket is accepted, we re-issue a new barcode to the person who you sent the tickets to.

Do I have to transfer all of my tickets?

You have to transfer all the tickets you booked for other people to the individuals who will be attending – only retain your own ticket(s).

Will the person I transfer tickets to need a Ticketmaster account?

Yes, and it takes just a few seconds to create one. If they already have an account, be sure to use the email address associated with their Ticketmaster account, so it's even easier for them to accept their tickets.

How do I know if the tickets have been accepted?

Once you send a ticket, you will see one of two statuses. If you see "Waiting to accept," your friend has not accepted the transferred tickets yet. You may want to remind them to check their email or text messages for the transfer invite. If you see "Accepted by," your tickets have been successfully transferred.

Can I transfer tickets that were transferred to me?

Yes, once you accept the tickets, they're all yours. Can't use 'em? Transfer them back to the person who sent them or to anyone you want.

When can I transfer tickets?

From now as Transfer is already available for your event. Where you see the Transfer button on your tickets, you're good to go; just make sure your transfers have been sent and accepted before you set off for the festival.

I purchased a ticket for a family member, and I won’t be attending the event – do I have to transfer the ticket to them or is there any other option?

If you won’t be attending the festival yourself and you are happy to share your Ticketmaster account log in details with your family member, you are welcome to do that instead of transferring the ticket. They will then be able to access the ticket in your account.

Can I just take a photo of my ticket and get the QR code scanned from the photo?

No, the ticket must be presented from the Ticketmaster account or in your phone’s wallet. You can’t send your friends photos/screenshots of their tickets as they won’t be valid. You will be asked to show that your ticket isn’t a screenshot when you arrive at the festival.

Will I be able to Transfer or download my tickets from my Ticketmaster account at the entrance to the festival?

No, you must transfer or download your ticket in your account in advance as you may not have sufficient phone reception/signal/data to be able to do it when you arrive at the festival.

I booked a Campervan Pass for Leeds – will that be a mobile ticket too?

No – you will still receive your Campervan Hanger in the post. Please contact Ticketmaster if you have not received your hanger 7 days before the event starts.

What if I didn’t book my Leeds tickets through Ticketmaster or www.leedsfestival.com?

Ticketmaster were the only official ticket agents selling for Leeds Festival 2022. If you booked tickets via anywhere else, please check here for information on Fraud Prevention, Ticket Scams and Unauthorised Agents https://www.leedsfestival.com/information-category/tickets.

I purchased tickets through Ticketmaster’s Ticket Exchange – do I still need to transfer tickets?

If you purchased tickets for anyone but yourself through Ticket Exchange, you would still need to use Transfer so that everyone attending has their own ticket on arrival

I have been transferred a ticket by a someone who purchased it for me, but I can no longer attend. Can I resell it via Ticket Exchange?

No, only the original purchaser can use Ticket Exchange, but you could speak to them and see if they are willing to help you resell your ticket.

How do I cancel a transfer?

Ticket Transfers can only be cancelled if the recipient hasn’t accepted the tickets yet. Here's how you can do it:

Go to ‘View Upcoming Events’ in your account

Select the order

Click ‘Cancel Transfer’

Please keep in mind that you can’t cancel a transfer after the tickets have been accepted, but your guest can always transfer them back to you!

Having difficulty transferring a ticket?

Check out our troubleshooting guide for help with some common queries!
How do I access my mobile ticket for Reading Festival or transfer it to a friend?

Accessing your mobile ticket for Reading Festival is just like a ‘print-at-home' ticket but instead of printing off the ticket, you just show the ticket barcode on your mobile phone. Make sure to remember that ticket scanners work much better with a bright screen.

Every individual customer arriving at Reading Festival must present their own ticket (Weekend Ticket or Day Ticket) on their own phone so even if you booked tickets for friends, you’ll need to Transfer them before you arrive at the festival. You’ll need to use Ticketmaster Transfer to the send a ticket to those attending the event and everyone attending will need to have their own TM account. If your friends don’t already have an account, they will receive an email on how to set up an account and accept the mobile ticket once you initiate the Transfer process.

You'll need to transfer tickets to everyone attending no later than 17:00 on 15th August 2022.

You can add your ticket from the Ticketmaster app to either Google Pay or Apple Wallet for easy access on event day.

Simply download the Ticketmaster UK App on your mobile phone and follow the below step-by-step guides to access your mobile ticket(s).

iPhone

Select 'My Events'

Select the event you have booked for

Android

Tap the three bars on the top left corner of the app

Select 'My Events'

Select the event you have booked for

Mobile Website

Tap the three bars on the top left corner of the site

Under 'My Tickets', Select 'Upcoming Events'

Select the event you have booked for

Ticket Transfer lets you send tickets to friends before the event, straight from your Ticketmaster account to theirs. Ticket Transfer is convenient, simple and free and can be done on your desktop or mobile.

We recommend downloading the Ticketmaster app for Android or iOS.

How do I transfer tickets to a friend?

1. Log into your account and select from the list of ‘Upcoming Events’.

2. Click the button to transfer tickets and follow the simple steps onscreen to transfer to your friends. You can transfer as many tickets as you like.

3. Remember, the receiver's email address must be different to the sender’s email address.

4. Your guest will need a Ticketmaster account. Don’t worry if they don’t have one, they’ll be able to create an account when accepting the tickets.

Your guest will receive an email invitation, and we’ll email you as soon as they accept the tickets.

Once your guest accepts the transfer, your original barcode for that ticket is no longer valid.

*You’ll need to repeat these steps for every person you have purchased a ticket(s) for*

NOTE: If the Transfer button is greyed out, your tickets are not eligible for transfer – car park passes, campervan passes, Locker bookings, Refresh Retreat bookings, Charge Candy bookings or advance merch purchases cannot be transferred.

Your transferred tickets will show as sent. When your recipient has accepted them, the ticket will show as claimed. You will receive an email confirming the ticket has been accepted by your recipient. After a successful transfer, the ticket is no longer valid for entry from your account and your original barcode for that ticket is no longer valid.

How do I accept the ticket(s) I’ve been sent?

1. Tap the accept Tickets link in your e-mail

2. Log in to your Ticketmaster account or create a new account. Be sure to use the same e-mail address that the tickets were sent to.

3. View your tickets in ‘Upcoming Events’

What do I do if there's been an error with my transfer?

If you haven't been able to transfer tickets to your friends and have received an error notification please select the option to 'cancel transfer' on your order and try again.

If you've transferred all of the tickets to your friends then please disregard this email.

If you've sold your tickets on our Ticket Exchange, then you won't need to transfer them to the buyer as they will already be able to view the tickets themselves.

If you have purchased more than one event ticket on our Ticket Exchange, then you will need to transfer any additional tickets to your friends as detailed in the above instructions.

What if I can't view barcodes for my mobile tickets in my online account?

If you are unable to view the barcodes for your mobile tickets in your online account, please refer to your emails about Reading Festival for further information.

FAQ’s

How does ticket transfer work? Is it safe?

When you transfer a ticket, the recipient you are sending the tickets to, will accept the tickets with our secure system. When the ticket is accepted, we re-issue a new barcode to the person who you sent the tickets to.

Do I have to transfer all of my tickets?

You have to transfer all the tickets you booked for other people to the individuals who will be attending – only retain your own ticket(s).

Will the person I transfer tickets to need a Ticketmaster account?

Yes, and it takes just a few seconds to create one. If they already have an account, be sure to use the email address associated with their Ticketmaster account, so it's even easier for them to accept their tickets.

How do I know if the tickets have been accepted?

Once you send a ticket, you will see one of two statuses. If you see "Waiting to accept," your friend has not accepted the transferred tickets yet. You may want to remind them to check their email or text messages for the transfer invite. If you see "Accepted by," your tickets have been successfully transferred.

Can I transfer tickets that were transferred to me?

Yes, once you accept the tickets, they're all yours. Can't use 'em? Transfer them back to the person who sent them or to anyone you want.

When can I transfer tickets?

From now as Transfer is already available for your event. Where you see the Transfer button on your tickets, you're good to go; just make sure your transfers have been sent and accepted before you set off for the festival.

I purchased a ticket for a family member, and I won’t be attending the event – do I have to transfer the ticket to them or is there any other option?

If you won’t be attending the festival yourself and you are happy to share your Ticketmaster account log in details with your family member, you are welcome to do that instead of transferring the ticket. They will then be able to access the ticket in your account.

Can I just take a photo of my ticket and get the QR code scanned from the photo?

No, the ticket must be presented from the Ticketmaster account or in your phone’s wallet. You can’t send your friends photos/screenshots of their tickets as they won’t be valid. You will be asked to show that your ticket isn’t a screenshot when you arrive at the festival.

Will I be able to Transfer or download my tickets from my Ticketmaster account at the entrance to the festival?

No, you must transfer or download your ticket in your account in advance as you may not have sufficient phone reception/signal/data to be able to do it when you arrive at the festival.

I booked a Car Park Pass or Campervan Pass for Reading – will that be a mobile ticket too?

No – you will still receive your Car or Campervan Hanger in the post. Please contact Ticketmaster if you have not received your hanger 7 days before the event starts.

What if I didn’t book my Reading tickets through Ticketmaster or www.readingfestival.com?

Ticketmaster were the only official ticket agents selling for Reading Festival 2022. If you booked tickets via anywhere else, please check here for information on Fraud Prevention, Ticket Scams and Unauthorised Agents https://www.readingfestival.com/information-category/tickets

I purchased tickets through Ticketmaster’s Ticket Exchange – do I still need to transfer tickets?

If you purchased tickets for anyone but yourself through Ticket Exchange, you would still need to use Transfer so that everyone attending has their own ticket on arrival.

I have been transferred a ticket by a someone who purchased it for me, but I can no longer attend. Can I resell it via Ticket Exchange?

No, only the original purchaser can use Ticket Exchange, but you could speak to them and see if they are willing to help you resell your ticket.

How do I cancel a transfer?

Ticket Transfers can only be cancelled if the recipient hasn’t accepted the tickets yet. Here's how you can do it:

Go to ‘View Upcoming Events’ in your account

Select the order

Click ‘Cancel Transfer’

Please keep in mind that you can’t cancel a transfer after the tickets have been accepted, but your guest can always transfer them back to you!

Having difficulty transferring a ticket?

Check out our troubleshooting guide for help with some common queries!
Event Status Updates

This page should redirect to

https://help.ticketmaster.co.uk/hc/en-us/articles/360006915018-Event-Status-Updates
Event Information