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• COVID-19 (Coronavirus)

  

  Caring for the safety and well-being of our fans has been and always will be Ticketmaster’s most important priority, especially during challenging times like these. As global health concerns continue to develop, our team is working diligently behind the scenes, coordinating with local authorities in monitoring and assessing overall impact, while actively supporting the artists, teams, festivals and venues you love as they work out how best to proceed with the thousands of events they have on the horizon.

  While some events unfortunately have had to be cancelled, we are working with many of our event partners to see how best to reschedule each event for your enjoyment. As you can imagine, this takes time, so we truly appreciate your patience and understanding as we navigate this new territory.

  In order to provide you with as much information as we can, we have created a comprehensive information page that will be consistently updated with changes to the status of all impacted events, so feel free to check back often.

  As a result of the high volume of cancellations and rescheduled events, we encourage you not to reach out directly with a refund request. The best way to check your event status is through this page.

  In the meantime, please see below for more detailed guidance:

  • For future events that are still scheduled, you’re all set. There’s nothing you need to do. If anything changes, we will contact you with updates.
  • If your event has been cancelled, there’s also nothing you need to do. We’ll get in touch with you directly with more information.
  • If your event has been rescheduled, we are working with the event organiser to identify new dates, and we will contact you as soon as we have confirmation and more information this.

  Please understand that due to the high volume of enquiries, our Fan Support team is experiencing longer than normal wait times.

  For now, we want to thank you for being such a valued part of the live entertainment world. We are working around the clock on solutions and truly apologise for any inconvenience.

  At Ticketmaster, our vision is to connect people through the power of live events. What makes these experiences so special is the pure joy we feel from being among a community of like-minded, dedicated fans. We’d like to take a moment to offer our most sincere support to any of our fellow fans, friends and family who have been affected by this virus. We wish everyone the best health and safety during this difficult time, and we look forward to returning to our favourite live events as soon as possible.

  Sincerely,

  Ticketmaster

• Event Status Updates

  

  This page should redirect to 

  https://help.ticketmaster.co.uk/hc/en-us/articles/360006915018-Event-Status-Updates

• Download Festival

  
  
  Download Festival have announced that the festival will return to the iconic Donington Park from 2 - 6 June 2021. 🤘

  For more information on ticket delivery, deposits, age restrictions, ticket limits, accessible tickets, booking confirmations, changing your address and more, continue reading.

  Please Note
  Tickets for Download 2020 remain valid for 2021 if customers opted for their tickets to be carried over to 2021 rather than opting for a refund.
  
  Ticket Delivery ✉️
  Please click here for our up to date delivery information! Be aware that the latest to expect them is 5 days before the event. Tickets for this event are provided directly by the promoter and not printed by Ticketmaster and may not be dispatched until ten days before the event.
  When are my deposit payments due? 💳

  To find out the instalment plan dates for Download 2021, click here.

  For Terms and Conditions, click here.
  
  My deposit payment hasn't gone through/my deposit payment declined, what can I do? 😱

  To balance your Download instalment plan please dial 0333 003 5932 option 1 (or 0044 161 425 7563 option 1 if you're calling from overseas). We’re open Monday to Friday, 09:00-18:00, and over the weekend 10:00-15:00. You will need your reference number, telephone number and the last 4 digits of your original credit/debit card.
  
  Age Restrictions 👶
  

  Under 5s (ages 0-4 years) are allowed for free - no child ticket required, but must be accompanied by a ticket holding adult.

  5-12 years olds must be accompanied by a ticket holding adult and each child will require a Child Ticket.

  13-15 must purchase an ADULT ticket and be accompanied by a parent / guardian over 18.

  Note: Download Festival will contain acts unsuitable for children

  Parents may be asked to provide ID with proof of age if the child appears to be over 12 but holding a Child Ticket.

  Don't take any chances - bring proof of age.
  

  Terms & Conditions
  
  Ticket Limits ⛔️
  

  There is a ticket Limit of 6 tickets per person and per credit card on this event
  
  Accessible Tickets ♿️

  Just click here for details regarding accessible bookings.
  
  Booking Confirmation 👍

  Once you've made your booking you will receive your booking reference number to give us if you have any queries about your booking. You will also get a booking confirmation emailed to the email address you gave us at the time of booking, but this can take up to 72 hours to receive. 
  

  **Please make sure that your e-mail address is up to date before making a purchase.**

  Changing Address 🏡

  When you are booking we need to take the address that your card is registered to for our security checks. However, we can change the address to a non-billing address 72 hours after the booking has been made. 
  If your address has been changed with the card issuer already and you've just entered the incorrect address, just let us know as soon as you realise the error and we'll correct it for you.
  
  RIP Tickets ⚰️
  

  RIP is the original and best rock festival camping experience out there! From sunup to sundown, it’s the most rocking campsite in the kingdom. Enjoy access to all the wonderful facilities: including proper toilets, warm showers, pamper areas, firepits, live entertainment, the RIP exclusive ‘Doggy Bag’ and 24-hour assistance from the RIP reception.
  
  Quiet Camping 😴

  Quiet Camping is in a separate field in the main campsite area. These tickets are suitable for families, younger festival goers, or anyone who would prefer to have a break from the 24-hour party atmosphere of the standard campsites.

  Anyone with quiet camping tickets can camp in either the quiet camping area or the general camping area. Unfortunately, if you have general camping tickets you can only camp in the general camping area. 
  
  Does Download do day tickets? 😉

  Yes, there will be day tickets available for the festival. At the moment weekend ticket options are available on early-bird and day tickets will become available at a later date
  
  My name is printed on the tickets but I bought the tickets for someone else 🤔

  Please be aware the named person on the ticket or e-ticket does not need to attend. Tickets can be passed on to friends and family.
  
  Loyalty Scheme 🙌

  For more information about the Download Loyalty Scheme, click here.
  
  Quiet Camping 😴

  Quiet Camping is in a separate field in the main campsite area. These tickets are suitable for families, younger festival goers, or anyone who would prefer to have a break from the 24-hour party atmosphere of the standard campsites.

  Anyone with quiet camping tickets can camp in either the quiet camping area or the general camping area. Unfortunately, if you have general camping tickets you can only camp in the general camping area. 
  
  Car Park Tickets 🚗

  If you are driving to Download you must purchase a pass for parking. Charges are at £20 per car and £10 per motorbike. A limited number will be available at the site but prices haven't been confirmed yet. 
  Parking tickets will be sent out with your festival tickets, however they may arrive separately.
  
  Download 2020 Collectable Zippo Lighter 🔥

  No tickets are being sent out for this. Just take your proof of purchase and show your ID at the Zippo booth at the festival to collect your limited edition lighter. 
  
  Seat of Luxury Toilet Tickets 💩

  No tickets are being sent out for this. Just take your proof of purchase and some ID. The Seat of Luxury team will confirm the booking and issue you a Seat of Luxury access wristband. 

  Please note: Seat of Luxury is located in the village, not the main arena.
  
  Locker Tickets 🔒

  Weekend Lockers are provided by Lockerhouse, who will send an email 7 days prior to the event with details of how to use the lockers at the event, no locker tickets will be sent out in the post. Customers who are camping will only have access to the lockers situated in the campsite area and not the arena.
  
  Line Up 🎵

  For full line-up information please click here.
  
  Can I sell my Download tickets? 💸

  Yes, if you can no longer go to the festival, you can head to our verified Ticket Exchange site to sell your tickets safely and securely so another fan gets to enjoy the festival.  See our Ticket Exchange site here.

• Isle of Wight Festival

  

  The latest edition Isle of Wight Festival will take place from 17-20 June 2021 at Seaclose Park. 🙌

  To keep up to date with the latest news and line-up announcements, view camping options and more head over to our Isle of Wight Festival portal

  For more information on ticket dispatch, deposits, age restrictions, ticket limits, accessible tickets, booking confirmations, changing your address and more, continue reading.

  Please Note
  Tickets for Isle of Wight 2020 remain valid for 2021 if customers opted for their tickets to be carried over to 2021 rather than opting for a refund.

  Ticket Delivery ✉️
  Please click here for our up to date delivery information! Be aware that the latest to expect them is 5 days before the event. Tickets for this event are provided directly by the promoter and not printed by Ticketmaster and may not be dispatched until ten days before the event.

  Deposit Schemes 💳
  For more info about Deposit Schemes, including all the payment dates, click here.

  Age Restrictions 👶

  If you are a student and 17 years or under on 17 June 2021, you should purchase a Teen ticket Teen.

  Tickets Teens are aged 13-17 years old on the 17 June 2021.

  Children between 6 and 12 years old as at 17 June 2021 are now required to purchase a Child ticket.

  Infant Tickets Infants aged 5 and under as at 17 June 2021 are now required to book an Infant ticket.
  
  Accessible Tickets ♿️

  For an accessible ticket just click here to make a booking. 
  
  Booking Confirmation 👍

  Once you've made your booking you will receive your booking reference number to give us if you have any queries about your booking. You will also get a booking confirmation emailed to the email address you gave us at the time of booking, but this can take up to 72 hours to receive. 
  

  **Please make sure that your e-mail address is up to date before making a purchase.**

  Changing Address 🏡

  When you are booking we need to take the address that your card is registered to for our security checks. However, we can change the address to a non-billing address 72 hours after the booking has been made. 
  If your address has been changed with the card issuer already and you've just entered the incorrect address, just let us know as soon as you realise the error and we'll correct it for you.
  
  Car Parking 🚘

  Weekend Parking: £15.00
  Friday Parking: £10.00
  Saturday Parking: £10.00
  Sunday Parking: £10.00
  
  Campervan Tickets 🚎

  Campervan tickets are not currently available to purchase during the Early bird period. These will be available at a later date.

  Please note: Everyone staying in the Campervan needs a weekend ticket.
  
  Line Up 🎵

  For full line-up information please click here to check on Isle of Wight Festival's official site once its been announced. 

• Tutankhamun

  

  The TUTANKHAMUN: Treasures of the Golden Pharaoh exhibition is set to open at London’s Saatchi Gallery on 2 November 2019, now booking until 3 May 2020. 🏺 

  The exhibition marks the final opportunity to see the artifacts in person before they return to Egypt for good, and celebrates 100 years since the discovery of the King’s tomb. Following the end of the exhibition in May 2020, the items will move to the Grand Egyptian Museum in Cairo.

  Visitors to the London exhibition will first be able to view over 150 pieces from the tomb, more than have ever before traveled outside of Egypt.

  Due to the recent UK government advice to avoid social gatherings and venues in light of global health concerns regarding COVID-19 (coronavirus), the Tutankhamun: Treasures of the Golden Pharaoh exhibition at Saatchi Gallery will be closed until further notice. Customers who purchased tickets for sessions between 18th March - 3rd May will be automatically refunded as soon as possible. We thank you for your support and patience during this time.

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