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Event Status Updates

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Download Festival

Download Festival have announced that the festival will return to the iconic Donington Park from 4 - 6 June 2021. 🤘

For more information on ticket delivery, deposits, age restrictions, ticket limits, accessible tickets, booking confirmations, changing your address and more, continue reading.

Please Note
Tickets for Download 2020 remain valid for 2021 if customers opted for their tickets to be carried over to 2021 rather than opting for a refund.

Ticket Delivery ✉️
Please click here for our up to date delivery information! Be aware that the latest to expect them is 5 days before the event. Tickets for this event are provided directly by the promoter and not printed by Ticketmaster and may not be dispatched until ten days before the event.
When are my deposit payments due? 💳

To find out the instalment plan dates for Download 2021, click here.

For Terms and Conditions, click here.

My deposit payment hasn't gone through/my deposit payment declined, what can I do? 😱

To balance your Download instalment plan please dial 0333 003 5932 option 1 (or 0044 161 425 7563 option 1 if you're calling from overseas). We’re open Monday to Friday, 09:00-18:00, and over the weekend 10:00-15:00. You will need your reference number, telephone number and the last 4 digits of your original credit/debit card.

Age Restrictions 👶

Under 5s (ages 0-4 years) are allowed for free - no child ticket required, but must be accompanied by a ticket holding adult.

5-12 years olds must be accompanied by a ticket holding adult and each child will require a Child Ticket.

13-15 must purchase an ADULT ticket and be accompanied by a parent / guardian over 18.

Note: Download Festival will contain acts unsuitable for children

Parents may be asked to provide ID with proof of age if the child appears to be over 12 but holding a Child Ticket.

Don't take any chances - bring proof of age.

Terms & Conditions

Ticket Limits ⛔️

There is a ticket Limit of 6 tickets per person and per credit card on this event

Accessible Tickets ♿️

Just click here for details regarding accessible bookings.

Booking Confirmation 👍

Once you've made your booking you will receive your booking reference number to give us if you have any queries about your booking. You will also get a booking confirmation emailed to the email address you gave us at the time of booking, but this can take up to 72 hours to receive.

**Please make sure that your e-mail address is up to date before making a purchase.**

Changing Address 🏡

When you are booking we need to take the address that your card is registered to for our security checks. However, we can change the address to a non-billing address 72 hours after the booking has been made.
If your address has been changed with the card issuer already and you've just entered the incorrect address, just let us know as soon as you realise the error and we'll correct it for you.

RIP Tickets ⚰️

RIP is the original and best rock festival camping experience out there! From sunup to sundown, it’s the most rocking campsite in the kingdom. Enjoy access to all the wonderful facilities: including proper toilets, warm showers, pamper areas, firepits, live entertainment, the RIP exclusive ‘Doggy Bag’ and 24-hour assistance from the RIP reception.

Quiet Camping 😴

Quiet Camping is in a separate field in the main campsite area. These tickets are suitable for families, younger festival goers, or anyone who would prefer to have a break from the 24-hour party atmosphere of the standard campsites.

Anyone with quiet camping tickets can camp in either the quiet camping area or the general camping area. Unfortunately, if you have general camping tickets you can only camp in the general camping area.

Does Download do day tickets? 😉

Yes, there will be day tickets available for the festival. At the moment weekend ticket options are available on early-bird and day tickets will become available at a later date

My name is printed on the tickets but I bought the tickets for someone else 🤔

Please be aware the named person on the ticket or e-ticket does not need to attend. Tickets can be passed on to friends and family.

Loyalty Scheme 🙌

For more information about the Download Loyalty Scheme, click here.

Quiet Camping 😴

Quiet Camping is in a separate field in the main campsite area. These tickets are suitable for families, younger festival goers, or anyone who would prefer to have a break from the 24-hour party atmosphere of the standard campsites.

Anyone with quiet camping tickets can camp in either the quiet camping area or the general camping area. Unfortunately, if you have general camping tickets you can only camp in the general camping area.

Car Park Tickets 🚗

If you are driving to Download you must purchase a pass for parking. Charges are at £20 per car and £10 per motorbike. A limited number will be available at the site but prices haven't been confirmed yet.
Parking tickets will be sent out with your festival tickets, however they may arrive separately.

Download 2020 Collectable Zippo Lighter 🔥

No tickets are being sent out for this. Just take your proof of purchase and show your ID at the Zippo booth at the festival to collect your limited edition lighter.

Seat of Luxury Toilet Tickets 💩

No tickets are being sent out for this. Just take your proof of purchase and some ID. The Seat of Luxury team will confirm the booking and issue you a Seat of Luxury access wristband.

Please note: Seat of Luxury is located in the village, not the main arena.

Locker Tickets 🔒

Weekend Lockers are provided by Lockerhouse, who will send an email 7 days prior to the event with details of how to use the lockers at the event, no locker tickets will be sent out in the post. Customers who are camping will only have access to the lockers situated in the campsite area and not the arena.

Line Up 🎵

For full line-up information please click here.

Can I sell my Download tickets? 💸

Yes, if you can no longer go to the festival, you can head to our verified Ticket Exchange site to sell your tickets safely and securely so another fan gets to enjoy the festival. See our Ticket Exchange site here.
Isle of Wight Festival

The latest edition Isle of Wight Festival will take place from 17-20 June 2021 at Seaclose Park. 🙌

To keep up to date with the latest news and line-up announcements, view camping options and more head over to our Isle of Wight Festival portal

For more information on ticket dispatch, deposits, age restrictions, ticket limits, accessible tickets, booking confirmations, changing your address and more, continue reading.

Please Note
Tickets for Isle of Wight 2020 remain valid for 2021 if customers opted for their tickets to be carried over to 2021 rather than opting for a refund.

Ticket Delivery ✉️
Please click here for our up to date delivery information! Be aware that the latest to expect them is 5 days before the event. Tickets for this event are provided directly by the promoter and not printed by Ticketmaster and may not be dispatched until ten days before the event.

Deposit Schemes 💳
For more info about Deposit Schemes, including all the payment dates, click here.

Age Restrictions 👶

If you are a student and 17 years or under on 17 June 2021, you should purchase a Teen ticket Teen.

Tickets Teens are aged 13-17 years old on the 17 June 2021.

Children between 6 and 12 years old as at 17 June 2021 are now required to purchase a Child ticket.

Infant Tickets Infants aged 5 and under as at 17 June 2021 are now required to book an Infant ticket.

Accessible Tickets ♿️

For an accessible ticket just click here to make a booking.

Booking Confirmation 👍

Once you've made your booking you will receive your booking reference number to give us if you have any queries about your booking. You will also get a booking confirmation emailed to the email address you gave us at the time of booking, but this can take up to 72 hours to receive.

**Please make sure that your e-mail address is up to date before making a purchase.**

Changing Address 🏡

When you are booking we need to take the address that your card is registered to for our security checks. However, we can change the address to a non-billing address 72 hours after the booking has been made.
If your address has been changed with the card issuer already and you've just entered the incorrect address, just let us know as soon as you realise the error and we'll correct it for you.

Car Parking 🚘

Weekend Parking: £15.00
Friday Parking: £10.00
Saturday Parking: £10.00
Sunday Parking: £10.00

Campervan Tickets 🚎

Campervan tickets are not currently available to purchase during the Early bird period. These will be available at a later date.

Please note: Everyone staying in the Campervan needs a weekend ticket.

Line Up 🎵

For full line-up information please click here to check on Isle of Wight Festival's official site once its been announced.
Reading & Leeds

Reading and Leeds Festival will take place from 26 – 29 August 2021 at Richfield Avenue and Bramham Park respectively.

To keep up to date with the latest news and line-up announcements, view camping options and more head over to our Reading & Leeds Festival portal

For more information on ticket dispatch, deposits, age restrictions, ticket limits, accessible tickets, booking confirmations, changing your address and more, continue reading.

Please Note
Tickets for Reading/Leeds 2020 remain valid for 2021 if customers opted for their tickets to be carried over to 2021 rather than opting for a refund.

Ticket Delivery ✉️
Please click here for our up to date delivery information! Be aware that the latest to expect them is 5 days before the event. Tickets for this event are provided directly by the promoter and not printed by Ticketmaster and may not be dispatched until ten days before the event.

Instalment Payments 💳
For more info about Instalment Payments, including all the payment dates, click here for Leeds, or for click here for Reading.

Age Restrictions 👶

Reading - No unaccompanied under 16s are allowed on site.

All Under 16's must be accompanied by a paying adult ticket holder (aged over 18.)

This adult must remain on site throughout the whole weekend as the guardian of the under 16-year-old.

Under 13's (12 years and under) are admitted free but must be accompanied by a paying ticket-holder over 18 at all times.

Wristbands, to write a mobile number on for children 12 and under in case they get lost or separated from their guardian, will be available from the wristband exchanges, arena entrances & welfare points on request.

We do not accept any parental or supervisory duty of care or liability for any under 18s on site.

Leeds - No unaccompanied under 16s allowed on site.

Under 13s (12 years and under) are admitted free, but must be accompanied by a paying ticket holder (18 years +) at all times.

Accessible Tickets ♿️

Please buy your festival ticket first. (Please note we do not have a separate Accessible Ticket)

You will then need to apply for access to Disabled Access facilities and/or a complimentary PA ticket by completing the Access Requirements Application form.

If you require a Personal Assistant to attend with you DO NOT buy a ticket for your Personal Assistant.

You apply for this via the Access Requirements Application form.

Only buy a ticket for the Access Customer and any friends and family attending.

Any queries regarding the registration process, please click here for Reading or click here for Leeds.

Booking Confirmation 👍

Once you've made your booking you will receive your booking reference number to give us if you have any queries about your booking. You will also get a booking confirmation emailed to the email address you gave us at the time of booking, but this can take up to 72 hours to receive.

**Please make sure that your e-mail address is up to date before making a purchase.**

Changing Address 🏡

When you are booking we need to take the address that your card is registered to for our security checks. However, we can change the address to a non-billing address 72 hours after the booking has been made.
If your address has been changed with the card issuer already and you've just entered the incorrect address, just let us know as soon as you realise the error and we'll correct it for you.

Line Up 🎵

For full line-up information please click here for Reading or click here for Leeds.

How does the early entry pass work? 😎

An Early Entry pass gives you access to the campsites from 14:00 for Leeds Festival and 18:00 for Reading Festival on Wednesday 26th August to set up your campsite for the weekend. These are only valid with full weekend tickets.

Refresh Retreat Packages 🚿

Order online and arrive onsite with your voucher/e-ticket and some ID. The Refresh Retreat team will exchange your voucher/e-ticket, and issue you with a wristband.

If you've purchased the package for someone else, they will need their voucher/e-ticket, their own ID that doesn’t match the booking name plus a Letter of Authorisation from the booker, more info can be found here
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