You can contact Allianz Partners to cancel your Missed Event Insurance, as long as it's within 30 days of making the booking. Ticketmaster is unable to cancel the policy for you and can't refund the amount to you, as the insurance fee is already with Allianz Partners. You can manage your policy, including cancellation by visiting Allianz Protection.
Alternate contact options:
Email: missedeventinsurance@allianz-assistance.co.uk
Phone: 0345 641 9726
Post:
Customer Service
Allianz Assistance
102 George Street
Croydon
CR9 6HD
For theatre shows, you’ll need to contact Ticketplan. You can make a claim on the Ticketplan website.
