We can’t offer any exchanges or refunds if your event is going ahead on the date originally planned - but how about selling your tickets to another fan for the price you paid?
If you booked directly through Ticketmaster.co.uk, You can do this on our Ticket Exchange – all you need is a Ticketmaster account to get started and we’ll do the rest. More information can be found on our FAQ page.
Please keep in mind that not all events are eligible for resale.
We also have a fan guarantee for our customers, where we can offer a 24-hour cooling off period. Some rules do apply, but you can find out more information on our Fan Guarantee page.
Please note: before buying tickets it's really important to double check all the event details and make sure you're 100% happy before going ahead, take a look at our purchase policy for more information.
Some events might be so popular that extra dates come on sale. Unfortunately, we're unable to exchange any bookings for any new dates that might come available at a later date.
If your event has been cancelled or isn’t going ahead on the date originally planned, you'll be able to find more information on our Event Status Updates page
If you have a Ticketmaster Theatre order, click here for more info on refunds and exchanges!
More information regarding COVID-19 (Coronavirus) can be found on our dedicated page
Have more questions? Click the 'Contact Us' link at the bottom of this page to find out how to get in touch.