If you’d like to exchange your tickets, please view our Help Centre article, for eligibility requirements.
Event Organisers determine refund guidelines. If the Event Organiser changes the status of an event (including cancellations or event date changes), we’ll send you a notification to let you know your options. You can also find more information on our Event Status Updates page. Resale tickets or tickets received by transfer aren’t available for refund.
If you booked directly through Ticketmaster.co.uk and you can’t attend the event, you can check to see if the Event Organiser has made resale or ticket transfer available on your event. Visit our Help Center articles How do I sell tickets? Or How do I transfer tickets? for more information.
If you have a Ticketmaster Theatre order, check out our FAQ page for more info on refunds and exchanges.
Visit our Purchase Policy for more information.
