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HAMILTON is coming to the West End! Preview shows will be taking place from the 21st November 2017 to 6th December. Opening night is 7th December running to 30th June 2018 for the first booking period at Victoria Palace Theatre. Tickets will go on priority presale on Monday 16th January at 12pm GMT for customers who have registered through the Hamilton website in late 2016. Tickets will then be available to the rest of the public from 30th January at 12pm GMT.
We expect demand for HAMILTON tickets to be exceptionally high so click here for some helpful tip to speed up the booking process.
The producers of HAMILTON are determined to combat unauthorised resale and to protect patrons from having to pay highly-inflated prices. Therefore, Delfont Mackintosh Theatres will be operating a new paperless ticketing system, HAMILTON Paperless Ticketing, powered by Ticketmaster, which will prevent computer programmes (‘bots’) from harvesting vast amounts of tickets to make available for resale at inflated prices.
No traditional tickets will be issued in advance. The payment card you use to originally purchase your tickets will gain you admission to the theatre on the night.
When you book, you’ll receive a simple email confirmation as proof of purchase. This is not a ticket. Upon arrival at the theatre, you’ll be required to present your original email confirmation, your original payment card and a Government-issued photo ID such as a driving license or passport as proof of ID. The cardholder must be present and attend the performance.
The theatre will then swipe your card to produce seat location slips which gain you and your party admittance into the auditorium. All members of the party should enter the theatre at the same time.
There will be Preview performances from 21st November to 6th December 2017.
Tickets will be priced £32.50, £47.50 or £79.50. Premium tickets will be available at £127.50, with £190 on Friday 1st and Saturday 2nd December 2017.
From the 7th December 2017 tickets will be priced£37.50, £57.50 or £89.5. Premium tickets will be available at £137.50 and £200.
Daily Lottery Tickets will be available on the day at the box office at the theatre for £20 each – these are limited to 2 per person.
Weekly Lottery Tickets will be available for performances taking place the following online for £37.50 each – again limited to 2 per person.
There will be no additional booking fees. All ticket prices include a £1.25 theatre restoration levy.
During the Priority booking period, there is a strictly-enforced limit of 4 tickets per person, per booking period.
For the general on-sale on 30 January, the limit rises to 6 tickets per person, per booking period.
These restrictions are in place in order to give as many people as possible a fair chance to buy tickets to HAMILTON.
PLEASE NOTE that any and all transactions that are detected as bot purchases, patrons creating duplicate accounts in order to purchase more than the ticket limit or any action that indicates a purchase in excess of the ticket limit will be cancelled without consideration.
Please click here for more disabled access information.
How do I pay?
You can pay online using Visa, Mastercard and American Express credit and debit cards.
Unfortunately as customers need to take the payment card and ID, gift cards and Theatre tokens can’t be accepted as payment as the bookings must be linked to a payment card which will be swiped on entry to the theatre.
When will I receive my tickets?
Remember, HAMILTON is operating paperless ticketing - therefore no tickets will be posted or emailed in advance.
What do I need to bring with me to the theatre on the night?
· your original purchase confirmation,
· the payment card used to make the original purchase
· an officially-issued photo ID such as a driving license or passport.
I can’t find my original confirmation email. What should I do?
You can generate a receipt for your booking at any time from your Ticketmaster account – find out more about that click here.
What if my credit card expires before the performance?
We will always try and contact patrons whose payment card expires between the time of the booking and the day of the performance so that a new card number can be applied to the booking. This new card number will then become the valid card associated with that booking and the new card is the one which needs to be presented at the theatre on the night of the performance. The payment will remain on the original card. No debits or charges will be made on the new card.
Although we will make best endeavours to contact you, we may not have your most up-to-contact details. Therefore, you will also need to be aware of changes to your own card details. If you have not heard from us, please contact us in order for your card details to be updated and make sure there are no hold ups in you entering the theatre.
What if my card is lost or stolen before the performance?
If the account number on your reissued card differs from the one you originally used to purchase the tickets with, you will need to contact us in advance of the performance in order that they can add your new card number to your booking. This new card number will then become the valid card associated with that booking and the new card is the one which needs to be presented at the theatre on the night of the performance. The payment will remain on the original card. No debits or charges will be made on the new card.
Can I give tickets as a gift or issue a Letter of Authorisation for someone else to attend?
Unfortunately not. Hamilton is operating a Ticketless admission system designed to limit the transferability of tickets in order to prevent touting and the unauthorised reselling of tickets at inflated prices. If we allowed people to transfer tickets, it would create a flaw in the reason why the system was adopted.
If you have tickets but your circumstances change, contact us up to 48hrs before a performance and we will cancel and refund your booking subject to a cancellation fee of £3.00 per ticket.
Can I cancel or resell tickets which I can no longer use?
The reselling of any HAMILTON ticket is strictly forbidden. Any ticket offered for resale will be immediately cancelled.
However, if you can no longer attend a performance for a legitimate reason, please contact us up to 48hrs before a performance and we will cancel and refund your booking subject to a cancellation fee of £3.00 per ticket.
Less than 48hrs before a performance, we can only refund tickets at the producers’ discretion.
Can I exchange my tickets for a different performance?
As above, contact us and, up to 48hrs before a performance, we will cancel and refund your original booking subject to a cancellation fee of £3.00 per ticket. We will then book you into an alternative performance, if seats are available.
Less than 48hrs before a performance, we can only refund tickets at the producers’ discretion.
Since HAMILTON contains some strong language, the show is appropriate for ages 10+. Children under 4 are not permitted into the theatre. Children under 16 years old must be accompanied by an adult.
How long is the show?
HAMILTON runs 2 hours 45 minutes including one 15-minute interval.
Can I make a Group Booking?
Due to the anticipated high demand for HAMILTON tickets, we are unable to accommodate any group bookings during the first booking period.
We understand that after making a booking that you may move house or need to have the tickets sent to a different address. But before you put your change of address request through there are a few things to be aware of so that we can help you. Please take a look at the info below first and we’ll update your details as quickly as possible.
I haven’t made a booking yet – do I have to wait until I’ve booked tickets before changing the address?
Nope! Before you book your tickets, just log into your online account and click Edit Billing Information. Updating the billing information in your online account will only store the address for any bookings you might make in the future – for any outstanding orders you need to get in touch.
I’m Moving house soon – can I update my address now?
If you've moved house recently, please get in touch as soon as possible to update the address on your order. Please remember if you are moving house soon to wait till you've moved before requesting a change of address – there’s always the chance that we’ll send the tickets early before you move.
The tickets weren’t booked on my card – can I still update the address?
Sorry, we can only update the address if the cardholder for the booking contacts us directly – it’s a security issue. If the tickets were bought for you as a gift or your partner booked the tickets, we’ll still need the cardholder to contact us. If you’re not the named cardholder, we won’t be able to make any changes to the order.
Can you send my tickets to an alternative delivery address?
We can send them to a non billing address 72 hours after the booking has been made. Just hit Contact Us tab above, choose Change of Address as the category and be sure to fill in all of the fields. If your tickets have already entered the dispatch process however, we will be unable to update the address for you.
My booking says the tickets are processing – can I still change my address?
We can't update the address once we've started to process your tickets for dispatch, as we’re unable to single them out from that point. Please be sure to get in touch as soon as you can once you've moved. You can check whether your tickets have been printed by logging into your online account and the order status will tell you if your tickets have been printed.
How do I contact you with my new billing address?
It’s really easy! Just hit the Contact Us tab above, choose Change of Address as the category and be sure to fill in all of the fields. It’s really important that we have all of the info before we can update your order – just so we can be sure that we’re dealing with the cardholder. You'll need to make sure you provide us with the order number, the billing address you gave us when you booked, the last four numbers of the payment number and your new address. If you need to change the address on more than one order, please be sure to include all of your reference numbers.
I've sold my tickets through Get Me In!, can you send the tickets directly to the buyer?
We understand that sometimes you might not be able to attend an event after you’ve booked, so you may decide to sell your tickets through our partner site, GET ME IN!. However, although GET ME IN! is a Ticketmaster company, we don’t share databases – this means that, due to data protection, we’re unable to change the address on your booking to your buyer’s address. You’ll still need to have the tickets sent to your address first, then forward them on – this is to prevent any disputes with the buyer about receiving the tickets.
We’ll send the tickets to you as soon as possible – the latest you should expect them is around 5 days before the event. If you have any concerns about sending the tickets on to your buyer late, please contact GET ME IN! directly for further advice.
Can’t see the Contact Us tab? Just type something into the search bar above and hit Go, then click on one of the search results. From there you’ll the Contact Us tab appear just above.
We'll send your tickets out as soon as we get the go ahead to print from the client, or when we receive the stock from the client. As we do not have overall control of the fulfilment process it's quite difficult at times to be exact with dispatch dates. However the latest you should receive them is around 5 days before the event.
We'll keep our Ticket Dispatch page updated for all the big events happening across the UK over the next few months, so be sure to check back there for general information. If your event isn't on the dispatch page don't worry, we're adding more events all the time.
To check if your order's on its way out yet, just log into My Ticketmaster and go to your order history – the Order Status in your account will change to show that your tickets have been printed, and the latest you should receive them is around 5 days before the event. Please keep in mind that this status won't change again - tickets have been printed and are on their way.
We sell for lots of big shows and sports events where demand for tickets is extremely high. Getting tickets isn't all down to luck though – there are a few things you can do to give yourself a better chance...
Create a Ticketmaster account in advance
If you don't already have an account with us, create a brand new online account before the tickets go on sale. This will allow you to store your address and credit card details, so you don't have to rush to type them all in when you're trying to book.
Check your passwords and billing details
If you already have an online account, check that you know your password and all your details are up to date before tickets go on sale. If you've forgotten your password, don't worry, there's an option to have a new one emailed to you. Please also make sure your address is correct if you’ve moved house recently. If you're signed up to Verified by Visa or MasterCard Secure Code, make sure that you know your password before tickets go on sale.
Never load our site in more than one browser window
Only have our site loaded in one window in your web browser – things can get extremely messy otherwise, and you might end up losing tickets you're holding as our website will only allow you to make one booking at a time.
Make sure that you’re using a steady internet connection
If you lose your internet connection during booking for even a second, if you’re part way through a booking you may have to start over and search for tickets again, so it’s best to make sure that you’re using a reliable connection. If you’re using a mobile, you may want to try using Wi-Fi rather than 3G/4G, just in case you lose signal.
Avoid camping on the event page before tickets are released
If you sit on the event page waiting for the timer to count down to zero before an event goes on sale, it means that the page will then need to refresh when tickets are released so that it can update for you to begin your search, which might slow you down. Waiting on the page before tickets are released doesn’t put you into a queue, so there’s not really any need to do this!
Other than that, just be sure to be on our website bright and early for when the tickets are released, and we wish you the best of luck!
We can't offer any exchanges or refunds unless your event has been cancelled, however if you can’t make it to your event you may be able to list your tickets on our Ticketmaster Resale site – click here to find out how!
Please note: before buying tickets it's really important to double check all the event details and make sure you're 100% happy before going ahead, take a look at our purchase policy for more information.
Some events might be so popular that extra dates come on sale. Unfortunately we're unable to exchange any bookings to any new dates that might come available at a later date.
What is Ticketfast?
For some events we are able to send the tickets out as Ticketfast etickets. This allows you to print off your tickets and not have to wait for them to arrive through the post or forward the tickets on to a friend.
Why can't I print my tickets?
Due to the nature of some events the tickets aren't available to print until closer to the event. This is because we are still looking at a few final details with the event organisers, so your tickets aren't quite ready yet. We will email you to let you know the tickets are available to print, but if your event is on the list below that mean it isn't available to print yet. We are working hard to resolve this and will be in touch as soon as possible.
If you bought them as a gift, you can always create your very own Ticketmaster Gift Receipt at: www.ticketmaster.co.uk/giftreceipts
The events below are unavailable to print at the moment. If your event isn't listed click here to read how to print them off.
Two Door Cinema Club at O2 Academy Newcastle on 31st January 2017.
Wilkinson at O2 Academy Newcastle on 9th February 2017.
British Athletics: Indoor Team Trials 2017 at EIS Sheffield on 11th and 12th February 2017.
Wilkinson at O2 Academy Bristol on 16th February 2017.
Band of Horses at O2 Institute Birmingham on 20th February 2017.
Vant at O2 Institute2 Birmingham on 3rd March 2017.
Vant at O2 Academy2 Oxford on 5th March 2017.
Laura Marling at O2 Academy Leeds on 8th March 2017.
Laura Marling at O2 Academy Oxford on 13th March 2017.
Laura Marling at O2 Institue1 Birmingham on 14th March 2017.
Tove Lo at O2 Shepherds Bush Empire on 17th March 2017.
Declan McKenna at O2 Academy2 Oxford on 21st March 2017.
Russell Howard at AECC GE Oil & Gas Arena on 23rd March 2017.
Blossoms at O2 Academy Bristol on 24th March 2017.
Peter Kay's Dance For Life at SECC - The SSE Hydro on 25th March 2017.
Mist at O2 Institute Birmingham on 29th March 2017.
Blossoms at O2 Academy Birmingham on 29th March 2017.
Blossoms at O2 Academy Leeds on 30th March 2017.
Blossoms at O2 Academy Newcastle on 31st March 2017.
Dave at O2 Academy Islington on 31st March 2017.
Good Mourning Mrs Brown at SECC - The SSE Hydro on 30th and 31st March and 1st April 2017.
Craig David at AECC Arena on 4th April 2017.
You Me At Six at K.G.H. Northgate on 6th April 2017.
British Sea Power at O2 Ritz Manchester on 11th April 2017.
Richard Ashcroft at SECC - The Hydro on 18th April 2017.
Keywest at O2 Academy2 Liverpool on 20th April 2017.
Rejjie Snow at O2 Forum Kentish Town on 28th April 2017.
The Selecter/The Beat at O2 Institute Birmingham on 28th April 2017.
The Saw Doctors at O2 Institute Birmingham on 30th April 2017.
Michael Kiwanuka at O2 ABC Glasgow on 1st May 2017.
Bob Dylan at SECC - Clyde Auditorium on 7th May 2017.
The Japanese House at O2 Institute3 Birmingham on 13th May 2017.
Shaun Escoffery at O2 Shepherd's Bush Empire on 19th May 2017.
Harry Potter and the Philosopher's Stone in Concert at SECC - The SSE Hydro on 20th May 2017.
Geronimo Festival at Arley Hall on 27th May 2017.
Robbie Williams at Etihad Stadium on 2nd and 3rd June 2017.
The Skids at O2 Ritz Manchester on 2nd June 2017.
Depeche Mode at London Stadium, Queen Elizabeth Olympic Park on 3rd June 2017.
Field Day 2017 at Victoria Park on 3rd June 2017.
Parklife 2017 at Heaton Park on 10th and 11th June 2017.
Take That at Liberty Stadium Swansea on 14th June 2017.
Cliff Richard at Eastnor Castle on 17th June 2017.
The Stone Roses at Wembley Stadium on 17th June 2017.
Cliff Richard at Stansted Park on 18th June 2017.
Cliff Richard at Walcot Hall on 21st June 2017.
Cliff Richard at Catton Hall and Gardens on 22nd June 2017.
Reginald D. Hunter at O2 Shepherd's Bush Empire on 23rd and 24th June 2017.
Cliff Richard at Lincoln Castle on 24th June 2017.
Cliff Richard at Euston Hall on 25th June 2017.
Cliff Richard at Harewood House on 28th June 2017.
Jeff Lynne's ELO at SECC - The SSE Hydro on 28th June 2017.
Michael Ball & Alfie Boe at Open Air Theatre on 28th June 2017.
Cliff Richard at Scarborough Open Air Theatre on 29th June 2017.
British Athletics: Team Trials 2017 at Alexander Stadium on 30th June to 2nd July 2017.
Richard Ashcroft at Castlefield Bowl on 30th June 2017.
Hacienda Classical at Castlefield Bowl on 1st July 2017.
A Beautiful Day Featuring the Levellers at Castlefield Bowl on 2nd July 2017.
Cliff Richard at Old Royal Naval College on 1st and 2nd July 2017.
James at Castlefield Bowl on 7th July 2017.
Electric Daisy Carnival at Milton Keynes Bowl on 8th July 2017.
U2 at Twickenham Stadium on 8th July 2017.
London Anniversary Games 2017 at Queen Elizabeth Stadium on 9th July 2017.
Blink-182 at AECC GE Oil & Gas Arena on 12th July 2017.
Benicassim 2017 at Benicassim on 13th July 2017.
Olly Murs at Outdoors at AECC on 21st July 2017.
Standon Calling 2017 at Standon Lordship on 28th to 30th July 2017.
Lytham Festival: Olly Murs at Lytham Green on 2nd August 2017.
Lytham Festival: Hacienda Classical at Lytham Green on 3rd August 2017.
Madness at Open Air Theatre on 3rd August.
Lytham Festival: 80s v 90s at Lytham Green on 4th August 2017.
Lytham Festival: Madness at Lytham Green on 5th August 2017.
Lytham Festival: West End Proms at Lytham Green on 6th August 2017.
Olly Murs at Haydock Park Racecourse on 11th August 2017.
Lowlands Festival 2017 at Evenemententerrein on 18th to 20th August 2017.
Grand Prix Birmingham at Alexander Stadium on 20th August 2017.
Manchester Pride's Big Weekend at Manchester's Gay Village on 25th to 28th August 2017.
Big Festival 2017 at Alex James' Farm on 25th to 27th August 2017.
Bros at SECC - The SSE Hydro on 27th August 2017.
Loopallu Festival 2017 at The Pier - Ullapool on 29th September 2017.
I Love the 90s at SECC - The SSE Hydro on 30th September 2017.
Little Mix at AECC GE Oil & Gas Arena on 9th and 10th October 2017.
Emeli Sande at SECC - The SSE Hydro on 15th October 2017.
John Bishop at AECC GE Oil & Gas Arena on 18th October 2017.
Alice Cooper at SECC - The SSE Hydro on 12th November 2017.
John Bishop at SECC - The SSE Hydro on 17th and 18th November 2017.
ICW: Fear & Loathing X at SECC - The SSE Hydro on 19th November 2017.
Deep Purple: The Long Goodbye Tour at SECC - The SSE Hydro on 22nd November 2017.
UB40 at SECC - Clyde Auditorium on 9th December 2017.
Michael Ball & Alfie Boe at SECC - The SSE Hydro on 10th December 2017.
Pete Tong Presents Ibiza Classics at SECC - Ths SSE Hydro on 13th December 2017.
War Horse at SECC - Clyde Auditorium on 11th, 12th, 14th, 15th, 16th, 17th, 18th, 19th, 22nd, 24th, 25th and 26th January 2019.
For more information regarding Ticketfast, please click here.
You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.
Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”
If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.