As you could use a single word or group of words for the subject you would like to perform search, you can also ask questions. Frequently Asked Questions search system is supported by the Natural Language Processing technology, it intends to provide you the most appropriate answers related to the issue you are searching.
Please, try to use explanatory expressions and try ask clear questions when you are performing the search as much as possible. For example; such as, “What are the payment terms?” or “Can we buy tickets by instalments?”
If you think that the answer you have found is not sufficient, you can fill in the form when it appears when you answer the question of “Is this answer sufficient for you?” as “No” and you can reach us in order to receive more detailed answer. Customer Relations officials will contact in the shortest time possible.
We understand that after making a booking that you may move house or need to have the tickets sent to a different address. But before you put your change of address request through there are a few things to be aware of so that we can help you. Please take a look at the info below first and we’ll update your details as quickly as possible.
I haven’t made a booking yet – do I have to wait until I’ve booked tickets before changing the address?
Nope! Before you book your tickets, just log into your online account and click Edit Billing Information. Updating the billing information in your online account will only store the address for any bookings you might make in the future – for any outstanding orders you need to get in touch.
I’m Moving house soon – can I update my address now?
If you've moved house recently, please get in touch as soon as possible to update the address on your order. Please remember if you are moving house soon to wait till you've moved before requesting a change of address – there’s always the chance that we’ll send the tickets early before you move.
The tickets weren’t booked on my card – can I still update the address?
Sorry, we can only update the address if the cardholder for the booking contacts us directly – it’s a security issue. If the tickets were bought for you as a gift or your partner booked the tickets, we’ll still need the cardholder to contact us. If you’re not the named cardholder, we won’t be able to make any changes to the order.
Can you send my tickets to an alternative delivery address?
We can send them to a non billing address 72 hours after the booking has been made. Just hit Contact Us tab above, choose Change of Address as the category and be sure to fill in all of the fields. If your tickets have already entered the dispatch process however, we will be unable to update the address for you.
My booking says the tickets are processing – can I still change my address?
We can't update the address once we've started to process your tickets for dispatch, as we’re unable to single them out from that point. Please be sure to get in touch as soon as you can once you've moved. You can check whether your tickets have been printed by logging into your online account and the order status will tell you if your tickets have been printed.
How do I contact you with my new billing address?
It’s really easy! Just hit the Contact Us tab above, choose Change of Address as the category and be sure to fill in all of the fields. It’s really important that we have all of the info before we can update your order – just so we can be sure that we’re dealing with the cardholder. You'll need to make sure you provide us with the order number, the billing address you gave us when you booked, the last four numbers of the payment number and your new address. If you need to change the address on more than one order, please be sure to include all of your reference numbers.
I've sold my tickets through Get Me In!, can you send the tickets directly to the buyer?
We understand that sometimes you might not be able to attend an event after you’ve booked, so you may decide to sell your tickets through our partner site, GET ME IN!. However, although GET ME IN! is a Ticketmaster company, we don’t share databases – this means that, due to data protection, we’re unable to change the address on your booking to your buyer’s address. You’ll still need to have the tickets sent to your address first, then forward them on – this is to prevent any disputes with the buyer about receiving the tickets.
We’ll send the tickets to you as soon as possible – the latest you should expect them is around 5 days before the event. If you have any concerns about sending the tickets on to your buyer late, please contact GET ME IN! directly for further advice.
Can’t see the Contact Us tab? Just type something into the search bar above and hit Go, then click on one of the search results. From there you’ll the Contact Us tab appear just above.
We'll send your tickets out as soon as we get the go ahead to print from the client, or when we receive the stock from the client. As we do not have overall control of the fulfilment process it's quite difficult at times to be exact with dispatch dates. However the latest you should receive them is around 5 days before the event.
We'll keep our Ticket Dispatch page updated for all the big events happening across the UK over the next few months, so be sure to check back there for general information. If your event isn't on the dispatch page don't worry, we're adding more events all the time.
To check if your order's on its way out yet, just log into My Ticketmaster and go to your order history – the Order Status in your account will change to show that your tickets have been printed, and the latest you should receive them is around 5 days before the event. Please keep in mind that this status won't change again - tickets have been printed and are on their way.
We sell for lots of big shows and sports events where demand for tickets is extremely high. Getting tickets isn't all down to luck though – there are a few things you can do to give yourself a better chance...
Create a Ticketmaster account in advance
If you don't already have an account with us, create a brand new online account before the tickets go on sale. This will allow you to store your address and credit card details, so you don't have to rush to type them all in when you're trying to book.
Check your passwords and billing details
If you already have an online account, check that you know your password and all your details are up to date before tickets go on sale. If you've forgotten your password, don't worry, there's an option to have a new one emailed to you. Please also make sure your address is correct if you’ve moved house recently. If you're signed up to Verified by Visa or MasterCard Secure Code, make sure that you know your password before tickets go on sale.
Never load our site in more than one browser window
Only have our site loaded in one window in your web browser – things can get extremely messy otherwise, and you might end up losing tickets you're holding as our website will only allow you to make one booking at a time.
Make sure that you’re using a steady internet connection
If you lose your internet connection during booking for even a second, if you’re part way through a booking you may have to start over and search for tickets again, so it’s best to make sure that you’re using a reliable connection. If you’re using a mobile, you may want to try using Wi-Fi rather than 3G/4G, just in case you lose signal.
Avoid camping on the event page before tickets are released
If you sit on the event page waiting for the timer to count down to zero before an event goes on sale, it means that the page will then need to refresh when tickets are released so that it can update for you to begin your search, which might slow you down. Waiting on the page before tickets are released doesn’t put you into a queue, so there’s not really any need to do this!
Other than that, just be sure to be on our website bright and early for when the tickets are released, and we wish you the best of luck!
What is a Ticketmaster Gift Card?
Gift cards are a great way to give your loved ones the chance to choose tickets for whatever they want – whether their thing's music, sport or the theatre, we've got something for everyone. You can buy them in denominations of £10, £15, £25, £50, £100, £200 and £250, and they can be used as part or full payment for any tickets booked with Ticketmaster UK.
What can my Gift Card be used for?
You can use your gift card to buy most tickets available through Ticketmaster UK, along with any merchandise available on our website like t-shirts and albums.
There are a few events where we can't accept payment from a gift card – for example, paperless events. You also can't use our gift cards to book for events outside the UK.
Purchasing a Gift Card
You can buy online at www.ticketmaster.co.uk/giftcards or by calling 0844 847 1640. Calls to 0844s cost 7p per minute plus your phone company's access charge.
Or, if you'd prefer you prefer to buy over the counter, our gift cards are available from lots of leading high street retailers and supermarkets. You can pick one up with your shopping:
Tesco (selected stores)
If you want to buy more than four cards, or more than £250 worth of cards at once, email our sales team at firstname.lastname@example.org.
Using your Gift Card
Most of our gift cards can be used to book online at www.ticketmaster.co.uk. Just choose your tickets as normal, and then you'll have the option to use a gift card when you get to the payment page. The page will confirm that details of the tickets selected, and then the Credit/Debit card payment and billing detail, Below this you'll be able to select Membership Rewards Points from American Express, then under this you can click on the Redeem Gift Card Now. Once you click this the space to enter the gift card details will appear.
You'll need to enter the gift card number from the back – this will begin either 0130, 533 or 633 – and the 3 or 4 digit security code (or pin) from the signature strip. The security code can sometimes be under a silver foil panel. Please be careful when you enter the security code because if its entered incorrectly 3 times it will lock the card for 24 hours.
You can also book over the phone on 0844 847 1640 – the lines are open from 08:00-20:00 Monday to Friday or 08:00-18:00 Saturday and Sunday. Calls to 0844s cost 7p per minute plus your phone company's access charge.
Please note that at the moment you can't use gift cards on our mobile app or our mobile site.
How do I check the balance of my Gift Card?
It's really easy – just click here – you'll need to enter your gift card number which is on the back.
If you'd prefer to do it over the phone, the number's 0844 847 1640. Calls to 0844s cost 7p per minute plus your phone company's access charge.
Please remember that there is no facility on our website for you to store the balance to use at a later date. So you will need to enter the card number at the time of booking.
How long is my Gift Card valid for?
Your card is valid for 12 months from the day it was bought – after that it will expire and we can't extend cards or issue refunds. If you're the one giving the gift, please remember to pass the information on – you don't want it to go to waste!
Can I extend my Gift Card once it expires?
Unfortunately not – it's valid for 12 months, but if you haven't used it by that time we can't extend the card's life. Please remember to check when your card was bought so you don't lose out.
What is an e-Gift Card?
These are great for last minute gifts! You just order online and instead of waiting for a plastic card through the post, we'll email all the details directly to the person you're giving it to. We can do that straight away, or you can choose a specific date – it's completely up to you. We can even deliver the card directly to your loved one's Facebook wall if you want us to.
Can you replace lost Gift Cards?
Unfortunately we can't. There's no way of tracing them, so it's really important that you keep them safe until you're ready to make a booking. Think of your Gift Card like cash.
We can't offer any exchanges or refunds unless your event has been cancelled, however if you can’t make it to your event you may be able to list your tickets on our Ticketmaster Resale site – click here to find out how!
Please note: before buying tickets it's really important to double check all the event details and make sure you're 100% happy before going ahead, take a look at our purchase policy for more information.
Some events might be so popular that extra dates come on sale. Unfortunately we're unable to exchange any bookings to any new dates that might come available at a later date.
What is Ticketfast?
For some events we are able to send the tickets out as Ticketfast etickets. This allows you to print off your tickets and not have to wait for them to arrive through the post or forward the tickets on to a friend.
Why can't I print my tickets?
Due to the nature of some events the tickets aren't available to print until closer to the event. This is because we are still looking at a few final details with the event organisers, so your tickets aren't quite ready yet. We will email you to let you know the tickets are available to print, but if your event is on the list below that mean it isn't available to print yet. We are working hard to resolve this and will be in touch as soon as possible.
If you bought them as a gift, you can always create your very own Ticketmaster Gift Receipt at: www.ticketmaster.co.uk/giftreceipts
The events below are unavailable to print at the moment. If your event isn't listed click here to read how to print them off.
You Me At Six at K.G.H. Northgate on 6th April 2017.
The Tide at O2 Institute2 Birmingham on 9th April 2017.
Ed Sheeran at SECC - The Hydro on 16th and 17th April 2017.
Projekt at O2 Ritz Manchester on 25th March 2017.
Keywest at O2 Academy2 Liverpool on 20th April 2017.
Young Scot Awards at SEC Armadillo on 27th April 2017.
Rejjie Snow at O2 Forum Kentish Town on 28th April 2017.
The Selecter/The Beat at O2 Institute Birmingham on 28th April 2017.
Stormzy at O2 Academy Sheffield on 30th April 2017.
Michael Kiwanuka at O2 ABC Glasgow on 1st May 2017.
Ricky Gervais - Humanity at SEC Armadillo on 2nd May 2017.
Will Joseph Cook at O2 Institute2 Birmingham on 5th May 2017.
J Hus at O2 Institute Birmingham on 8th May 2017.
DJ Snake at O2 Academy Brixton on 11th May 2017.
The Cribs at O2 Institute Birmingham on 13th May 2017.
The Japanese House at O2 Institute3 Birmingham on 13th May 2017.
Keeping the Rave Alive Neon Nation Kutski at O2 Academy Bristol on 13th May 2017.
The Wedding Exhibition at Breahead Arena on 13th May 2017.
The Cribs at O2 Academy Bristol on 16th May 2017.
Yuna at Koko on 16th May 2017.
Kaiser Chiefs at Aintree Liverpool on 19th May 2017.
Shaun Escoffery at O2 Shepherd's Bush Empire on 19th May 2017.
Stardom at O2 Academy2 Birmingham on 20th May 2017.
Monster Magnet at O2 Academy2 Birmingham on 21st May 2017.
Straight Outta OZ at O2 Shepherd's Bush Empire on 22nd May 2017.
Geronimo Festival at Arley Hall on 27th and 28th May 2017.
The Kills at O2 Shepherd's Bush Empire on 30th May 2017.
Bars & Melody and Jonny Orlando at O2 Academy2 Birmingham on 31st May 2017.
Shriekback at O2 Ritz Manchester on 31st May 2017.
Bars & Melody and Jonny Orlando at O2 Academy Sheffield on 1st June 2017.
Robbie Williams at Etihad Stadium on 2nd and 3rd June 2017.
The Skids at O2 Ritz Manchester on 2nd June 2017.
Depeche Mode at London Stadium, Queen Elizabeth Olympic Park on 3rd June 2017.
Field Day 2017 at Victoria Park on 3rd June 2017.
Ab Soul at O2 Academy Islington on 7th June 2017.
Clean Bandits & Louisa Johnson at Sandown Park Racecourses on 8th June 2017.
Wild Life Festival 2017 at Brighton City Airfield on 9th and 10th June 2017.
Parklife 2017 at Heaton Park on 10th and 11th June 2017.
Take That at Liberty Stadium Swansea on 14th June 2017.
The Stone Roses at Wembley Stadium on 17th June 2017.
Kiefer Sutherland at O2 Academy2 Birmingham on 21st June 2017.
Cliff Richard at Catton Hall and Gardens on 22nd June 2017.
Reginald D. Hunter at O2 Shepherd's Bush Empire on 23rd and 24th June 2017.
Tom Jones at Kingsholm Stadium on 25th June 2017.
Cliff Richard at Euston Hall on 25th June 2017.
Cliff Richard at Harewood House on 28th June 2017.
Cliff Richard at Scarborough Open Air Theatre on 29th June 2017.
British Athletics: Team Trials 2017 at Alexander Stadium on 30th June to 2nd July 2017.
Michael Ball & Alfie Boe Together Again at Old Royal Naval College on 30th June 2017.
Cabbage at O2 Institute3 Birmingham on 30th June 2017.
Richard Ashcroft at Castlefield Bowl on 30th June 2017.
Spoon at O2 Forum Kentish Town on 30th June 2017.
Cabbage at O2 Ritz Manchester on 1st July 2017.
Hacienda Classical at Castlefield Bowl on 1st July 2017.
A Beautiful Day Featuring the Levellers at Castlefield Bowl on 2nd July 2017.
Arcade Fire at Castlefield Bowl on 6th July 2017.
Little Mix at Scarborough Open Air Theatre at 6th July 2017.
James at Castlefield Bowl on 7th July 2017.
Little Mix at Old Royal Naval College on 7th July 2017.
TRNSMT Festival at Glasgow Green on 7th to 9th July 2017.
Blossoms at Castlefield Bowl on 8th July 2017.
U2 at Twickenham Stadium on 8th and 9th July 2017.
London Anniversary Games 2017 at Queen Elizabeth Stadium on 9th July 2017.
Ride at O2 Ritz Manchester on 11th July 2017.
Benicassim 2017 at Benicassim on 16th July 2017.
Tom Jones at Sandown Park Racecourse on 19th July 2017.
Olly Murs at Outdoors at AECC on 21st July 2017.
Standon Calling 2017 at Standon Lordship on 28th to 30th July 2017.
Lytham Festival: Olly Murs at Lytham Green on 2nd August 2017.
Lytham Festival: Hacienda Classical at Lytham Green on 3rd August 2017.
Madness at Open Air Theatre on 3rd August.
Lytham Festival: 80s v 90s at Lytham Green on 4th August 2017.
Lytham Festival: Madness at Lytham Green on 5th August 2017.
Lytham Festival: West End Proms at Lytham Green on 6th August 2017.
Valley Fest 2017 at The Community Farm on 4th August 2017.
Olly Murs at Haydock Park Racecourse on 11th August 2017.
Lowlands Festival 2017 at Evenemententerrein on 18th to 20th August 2017.
Kaiser Chiefs at Market Rasen Racecourse on 19th August 2017.
Grand Prix Birmingham at Alexander Stadium on 20th August 2017.
Eminem at Bellahouston Park on 24th August 2017.
Manchester Pride's Big Weekend at Manchester's Gay Village on 25th to 28th August 2017.
Big Festival 2017 at Alex James' Farm on 25th to 27th August 2017.
South West Four at Clapham Common on 26th and 27th August 2017.
Bros at SECC - The SSE Hydro on 27th August 2017.
Parquet Courts at O2 Institute2 Birmingham on 31st August 2017.
Elvana: Elvis Fronted Nirvana at O2 Academy3 Birmingham on 9th September 2017.
Nick Cave & The Bad Seeds at SECC - The SSE Hydro on 27th September 2017.
New Found Glory at O2 Acedemy Newcastle on 28th September 2017.
Loopallu Festival 2017 at The Pier - Ullapool on 29th September 2017.
Mayday Parade at O2 Academy Bristol on 29th September 2017.
I Love the 90s at SECC - The SSE Hydro on 30th September 2017.
New Found Glory at O2 Academy Birmingham on 30th September 2017.
New Found Glory at O2 Academy Leeds on 2th October 2017.
New Found Glory at O2 Academy Bristol on 5th October 2017.
DJ Shadow at O2 Academy Bristol on 6th October 2017.
New Found Glory at O2 Forum Kentish Town on 6th October 2017.
Lady Antebellum at SEC - The SSE Hydro on 7th October 2017.
Little Mix at AECC GE Oil & Gas Arena on 9th and 10th October 2017.
Dru Hill/112/Ginuwine at O2 Academy Bristol on 11th October 2017.
Legends Live 2017 at SEC - The SSE Hydro on 13th October 2017.
Emeli Sande at SECC - The SSE Hydro on 15th October 2017.
John Bishop at AECC GE Oil & Gas Arena on 18th October 2017.
J. Cole at Motorpoint Arena Cardiff on 20th October 2017.
Jimmy Carr at SECC - Clyde Auditorium on 21st October 2017.
Andy Murray Live at SECC - The SSE Hydro on 7th November 2017.
The Prince Experience at O2 Academy2 Sheffield on 10th November 2017.
Alice Cooper at SECC - The SSE Hydro on 12th November 2017.
Happy Mondays at O2 Academy Bristol on 14th November 2017.
Steps at SEC - The SSE Hydro on 16th November 2017.
Maren Morris at O2 Institute Birmingham on 17th November 2017.
Steps at AECC GE Oil & Gas Arena on 17th November 2017.
From the Jam at O2 Institute2 Birmingham on 17th November 2017.
John Bishop at SECC - The SSE Hydro on 17th and 18th November 2017.
Absolute Bowie at O2 Academy2 Birmingham on 18th November 2017.
Covenant at O2 Institute2 Birmingham on 18th November 2017.
ICW: Fear & Loathing X at SECC - The SSE Hydro on 19th November 2017.
Maren Morris at O2 Ritz Manchester on 20th November 2017.
Deep Purple: The Long Goodbye Tour at SECC - The SSE Hydro on 22nd November 2017.
Howard Jones at O2 Ritz Manchester on 24th November 2017.
The Prince Experience at O2 Academy2 Birmingham on 25th November 2017.
Shed Seven at O2 Academy Sheffield on 28th November 2017.
Foreigner at SEC Armadillo on 29th November 2017.
Jool Holland and His Rhythm & Blues Orchestra at SEC Armadillo on 1st and 2nd December 2017.
Dreamworks Animation in Concert at SECC - The SSE Hydro on 2nd December 2017.
Happy Mondays at O2 Institute Birmingham on 6th December 2017.
Steps at SECC - The SSE Hydro on 7th December 2017.
Fish at O2 Ritz Manchester on 9th December 2017.
Michael Ball & Alfie Boe at SECC - The SSE Hydro on 10th December 2017.
Pete Tong Presents Ibiza Classics at SECC - The SSE Hydro on 13th December 2017.
Coco & the Butterfields at O2 Academy Islington on 14th December 2017.
The Glasgow Tattoo at SEC - The SSE Hydro on 9th and 10th February 2018.
Country to Country 2018 at SEC - The SSE Hydro on 9th March 2018.
Russell Brand at SEC Armadillo on 16th October 2018.
War Horse at SECC - Clyde Auditorium on 15th, 16th, 17th, 18th, 19th, 22nd, 24th, 25th and 26th January 2019.
For more information regarding Ticketfast, please click here.
Ticketmaster Platinum are premium tickets made available by artists and event organisers through Ticketmaster. They give fans safe and fair access to some of the best tickets in the house at market driven prices.
Why are these tickets a higher price than tickets on the main website? Are these re-sale tickets?
No these aren’t resale tickets. Platinum tickets are being sold for the very first time through Ticketmaster. The prices are adjusted according to supply and demand, similar to how airline tickets and hotel rooms are sold. The goal is to give the most passionate fans fair and safe access to the best tickets, while allowing the artists and everyone involved in staging live events to price tickets closer to their true value.
Do I get anything else with my Platinum tickets?
Platinum Tickets aren’t part of a package, so the price you're paying is just for the tickets – there aren't any added extras or VIP/hospitality elements to the booking.
When are my tickets going to be dispatched?
We aim to post Platinum tickets 7-10 days before the event, unless we tell you differently when you book. If you haven’t received your tickets by 48 hours before the show, please click here to contact us so that we can help.
How are my tickets delivered?
It really depends on the event – we may use standard post, secure post or box office collection. If you live outside the UK, it’s likely that you’ll be offered box office collection, as we may not be able to get the tickets to you in time through the post. Don’t worry though, this will all be confirmed to you when you book.
Can I change my delivery address after booking?
You can! Please contact us as soon as possible once you’ve moved so that we can update the address for you – more info on that here.
Why can't I see my Platinum orders in my online account?
You won’t be able to see your Platinum tickets in your online account with us because Ticketmaster Platinum is booked using a different system, which doesn’t link to your online account at the moment. It’s nothing to worry about though! If you need to check your order details, please take a look at your confirmation email or give us a call on 0333 321 9986 if you have any questions. This line’s open 09:00-20:00 Monday to Friday and 10:00 -16:00 Saturday & Sunday. Or, if you’d prefer, you can send us an email – more details here.
You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.
Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”
If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.