How do I transfer tickets?

When you transfer tickets to another fan and they accept them, the recipient is issued a new barcode that only they can use. The tickets in the sender’s account will no longer be valid for entry.

To transfer your tickets, follow these steps:

• 1. Open the Ticketmaster App and sign into your account.
  2. Tap My Events and select the event to view your tickets.
  3. Tap Transfer. If the button is greyed out, your tickets aren’t eligible for transfer.
  4. You'll receive a text with a one-time code to verify your identity. Type in the code to select Confirm. Visit our help page to learn more.
  5. Select the tickets you'd like to transfer and tap Transfer To.
  6. Enter your recipient's information, including their email address — you could even add a note too.
  7. Tap Transfer Ticket.
• 1. Sign into your Ticketmaster Account.
  2. Find your order in the My Tickets section.
  3. Click Transfer Tickets. If the button is greyed out, your tickets aren’t eligible for transfer.
  4. You'll receive a text with a one-time code to verify your identity. Type in the code and select Confirm. Visit our help page to learn more.
  5. Select the tickets you'd like to transfer and click Continue.
  6. Enter your recipient's information, including their email address — you could even add a note too.
  7. Click Send.

Your transferred tickets will show in your account as sent. Once the recipient has accepted them, you’ll receive an email confirming the ticket has been accepted. After a successful Ticket Transfer, the ticket in your account is no longer valid for event entry.

Visit the help page How do I accept transferred tickets? for more information on accepting transferred tickets.

How do I know if the tickets have been accepted?

Once you send a ticket, you’ll see either:

• Waiting to accept or Sent, which means your friends have not accepted the transferred tickets yet — remind them to check in their account on Ticketmaster.co.uk for the tickets or in their email for the transfer invite.
• Accepted by or Claimed, which means the transfer has been successful.

Visit the help page How do I accept transferred tickets? for more information on accepting transferred tickets.

How do I transfer items other than tickets?

If the Event Organiser has activated transfer for additional items other than the tickets, you can begin the transfer process from our Ticketmaster Account.

To transfer eligible extras, follow these steps:

1. Sign into your Ticketmaster Account on Ticketmaster.co.uk
2. Find your order in the My Tickets section.
3. Under the My Extras section, click the Transfer button.
4. Select the item you’d like to transfer. If an item is grayed out, it is not eligible for transfer.
5. Enter the recipient’s details and include an optional message.
6. Once you’ve reviewed your information, click Confirm.
7. If you’d like to transfer another item, click Transfer Another Extra.

Your transferred items will show in your account as sent. Once the recipient has accepted them, you’ll receive an email confirmation. After a successful transfer, the item in your account is no longer valid for use from your Ticketmaster Account.

Can I transfer tickets for any event?

For most events, you can use Ticket Transfer. But some events have rules and restrictions applied to them. If Ticket Transfer isn’t eligible, the Transfer button will be greyed out.

Why is transfer not available on my event?

Ticket Transfer is available for most events, but not all.

This could be because:

• The venue doesn't offer Ticket Transfer yet.
• The artist or venue turned Ticket Transfer off for that event/section.
• The event was cancelled (ticket buyers are automatically refunded).
• The event has already happened.
• The tickets were bought over the phone.
• Ticket transfer hasn't been enabled for the event yet. This will be available no later than 48 hours before the event.

Can I transfer parking that I purchased for my event?

To check if your parking is eligible for transfer, go to your order in your online account. If the transfer button is greyed out, transfers aren’t available.

Ticket insurance isn't eligible for transfer.

Will the person I transfer tickets to need a Ticketmaster account?

Yes, but if they don’t have one, it only takes seconds to create a Ticketmaster account.

If they have an account already, use the email address associated with their Ticketmaster account for the Ticket Transfer - it’s easier for them to accept tickets that way.

Visit the help page Create a Ticketmaster Account for more information.

Can I transfer tickets that were transferred to me?

Yes, once you accept the tickets, they're all yours. If you can’t use them, simply transfer them to someone else.

Can I transfer my tickets before they are delivered to me?

Yes, if your event is eligible for Ticket Transfer, you’re good to go — even if your tickets haven’t been delivered to you yet.