We understand that when you need help, the last thing you want is an automated response. However, this is the quickest way for us to help you, as we prioritise all contacts by subject and event date, so don’t panic we will get to you before the gig!
Need help with an existing order in your Ticketmaster account?
If you have tickets with us you can contact us directly from your order.
Simply click the button below, select the event you want to talk to us about, scroll down and hit the ’Need help with this order?’ button.
Need help but you don’t have tickets in your account?
Some tickets aren’t visible in your account, such as Theatres, Resale, and some Festivals. If you have a question for us that doesn’t relate to an order currently sat in your account, you can contact us through this form.
Have an urgent query for an event within the next 7 days?
If your event is within the next 7 days then hit the button below to chat with us.
However we ask that you only use this option if your event is up to 7 days away, this enables us to prioritise the most urgent queries and help other fans whose events are coming up.