We can't offer exchanges or refunds unless an event is cancelled, so we offer you the chance to insure your booking during the checkout process. At this point, you have to either select “Yes” to add insurance or “No” if you don’t want to. If you don’t select either of the options, we default to “No”, as it's important to us that you're clear on anything being added to your order. We do confirm that insurance is being added to your order along with any extra charges.

If you have booked ticket insurance by accident and you don't need it, please contact Allianz to cancel the policy within 14 days of the booking. Unfortunately, we are unable to cancel the policy for you as you are now the policyholder and we can't refund the amount to you as the funds are already with Allianz. You can contact Allianz on 0345 641 9726, by email in the form below, or by writing to the address below:

Email Allianz at missedeventinsurance@allianz-assistance.co.uk

Customer Services Manager
Allianz Assistance (AGA)
Mondial House
102 George Street
Croydon
CR9 1AJ

For Theatre shows you will need to contact Ticketplan. You can make a claim on the Ticketplan website by clicking here.

For more information about refunds, click here.