We try to make sure that the tickets we send out are always valid to use when we send them. However, sometimes tickets can get damaged in delivery, such as being wet by rain when posted, or accidentally ripped when opening the envelope.

Your tickets usually come with two barcodes on each ticket, one on the stub and another in the centre of the main ticket. As long as each ticket has at least one clear barcode on them they can still be scanned and used. If your tickets have ripped try and tape them together so no pieces are lost, but make sure none of the tape goes over your clear barcodes.

If both barcodes on your tickets are damaged please contact us with the details for your booking, including the reference number, event name, and attach a picture of your tickets and we'll check to make sure the tickets are still valid.