How do I may a claim on my TicketPlan insurance? If you took out TicketPlan insurance on your order and you can’t make it to the show, you can submit a claim here. Related articles Can I have a refund or exchange? Can I have a refund or exchange on my Ticketmaster Theatre order due to Coronavirus COVID-19? Can I buy insurance for my tickets? How do I contact customer services? Submit a new request