How do I make a claim on my TicketPlan insurance? If you took out TicketPlan insurance on your order and you can’t make it to the show, you can submit a claim here. Related articles Can I have a refund or exchange? Can I buy insurance for my tickets? How do I cancel my ticket insurance? There's a typo in my name - will that impact my order? What if I print more than one copy of my ticket, or a photocopy of my ticket is made?