For some events, the lead booker for the order will need to attend the event in person and the tickets can’t be transferred or passed on.

The lead booker is the cardholder for the order – that’s the person named on the card used to pay for the tickets, and is the only name that we take during the checkout process. We advise that if you can't attend the event, that you don't book tickets as a gift for someone else.

If the lead booker has to attend for your event, this will be made clear on our website when you book.

If your event is not listed on this page, the lead booker does not need to attend in person. This means you can purchase the tickets as a gift for whoever you like and they'll be allowed in regardless of the name printed on them.

What do I need to get in as the lead booker?
For a ticket to be valid the lead booker must at any point be able to provide the below to gain admission;
i) The physical event ticket (if paper tickets have been issued for the event)
ii) The booking confirmation.
iii) A valid photo ID matching the customer name on the booking confirmation and the credit card.

I haven't received my booking confirmation. Where can I find it?

Can I change the name on the booking or resell the tickets? 
As the event organisers would like to make sure as many fans as possible get tickets, they’ve implemented this policy to prevent the tickets from being resold. With that in mind, we ensure that all important information such as this is given to customers before a purchase is made. If tickets are found to be put up for sale, then they will immediately become invalid. Tickets are also non-transferable so regrettably we’re unable to change the name on the booking once this has been processed.


The events below are Lead Booker events.

Ed Sheeran

26, 27 & 28 May 2022 - Principality Stadium, Cardiff
02, 03 & 04 June 2022 - Stadium of Light
09 - 12 June 2022 - Etihad Stadium
16 & 17 June 2022 - Hampden Park
24  June - 1st July 2022 - Wembley Stadium

1. Your ticket(s) are digital tickets that will be delivered in the lead up to the show to your Ticketmaster account.
2. When arriving together, the lead booker must be present in order for the whole party to enter the venue. Both members of the party should enter the venue at the same time.
3. In order for tickets to be valid, on arrival at the show the lead booker must be able to provide all of the following items alongside their ticket(s):
   1. Photo ID (Driving licence, passport)
   2. Booking confirmation email

4. Your ticket/s will IMMEDIATELY BECOME INVALID if resold OR OFFERED FOR SALE unless the sale is through the official Ticketmaster fan to fan exchange.  Tickets sold via third parties and other unauthorized outlets, including online auction sites, are not valid for admission. The resale of a ticket renders it invalid and may lead to refusal of entry.

Gerry Cinnamon

04 June 2022 - Singleton Park, Swansea
05 June 2022 - Cardiff Castle
16 & 17 July 2022 - Hampden Park National Stadium, Glasgow

Surname of lead booker printed on each ticket - Hampden Park
Name of lead booker printed on each ticket - Singleton Park/Cardiff Castle
To gain admission, the attendee must bring valid photo ID matching the customer surname on the booking confirmation. The only place tickets can be re-sold to another customer for entry to the show is through Ticketmaster's Fan-Fan Ticket Exchange, at face value or less. The event ticket is a personal, revocable license and, at all times, remains the property of the Promoters. This ticket must be surrendered to the Promoters upon request. Any tickets purchased by business or traders in breach of the Terms and Conditions of Ticket Sale may be cancelled. The event ticket will IMMEDIATELY BECOME INVALID if resold OR OFFERED FOR SALE unless the sale is through our official face-value resale partners. If you purchase more than one ticket, your guest(s) must be with you at the time of entry or will be refused entry.

Please note: Your tickets may be printed with the full name of the card holder but don’t worry, only the surname gets taken into account. So as long as your surname matches what is on the booking you will be able to gain access to the event.

The Jesus and Mary Chain

12 August 2022 - Kelvingrove Bandstand

To assist in the prevention of resale, the name of the lead booker who places the order will be printed on each ticket for this concert. In order to gain entry to the venue, ticket holders will be asked to present PHOTO ID matching the name printed on their order. This means that each ticket purchaser must enter the concert at the same time as his or her guests.

Rammstein

26 June 2022 - Ricoh Stadium, Coventry
30 June 2022 - Principality Stadium, Cardiff

1. The lead booker name will be printed on all tickets.
2. Tickets will IMMEDIATELY BECOME INVALID if resold OR OFFERED FOR SALE, unless the sale is through our official face-value resale partner.
3. Ticket sales are limited to a maximum of six tickets per person.
4. This ticket is a personal, revocable license and, at all times, remains the property of the Promoters. This ticket must be surrendered to the Promoters upon request.
5. This ticket is sold by the Promoters directly to the Consumer. Any tickets purchased by business or traders in breach of the Terms and Conditions of Ticket Sale will be cancelled.