Ticketmaster Help

Please ensure you keep your belongings with you at all times. However if you have lost something, please fill in the lost property form.

Can I bring water? / where are the water points?

You are welcome to bring an empty plastic bottle, and there will be water refill points on site. There will also be water cups available from the welfare tent to use at the refill points shown below:

Where will the welfare tent be situated?

Thee medical and welfare is located at the back of the main arena. Follow onsite signage or ask one of the many on site stewards for directions.

What happens if I need to leave the event early?

Please speak to a member of security at the exit gates. Please note, re-entry is not permitted under any circumstances.

My circumstances have changed and I can no longer stand for the entire gig, what are my options?

You are welcome to bring a foldable blanket to sit on, however please note the bag policy (no bigger than A4 size), and the terrain will be uncertain due to ever changing weather. Please note, no outside seating is permitted to be brought into the park.

Accessible information

Platform Access:

This is for fans who require a wheelchair space or seated access. If you don’t require seats, please select the general admission accessible standing ticket option.

To buy, select 1 ticket for ‘Viewing Platform Access - General Admission’.

General Admission Standing Access:

Please note this is within the general admission standing area and does not include platform access.

To buy, select 1 ticket for ‘General Admission Accessible Standing’.

If tickets in this area sell out, please purchase the full amount of general admission tickets required and contact Ticketmaster after booking.

Each accessible ticket comes with one free companion ticket which will be added after booking. Proof of eligibility is required after booking. Ticketmaster will contact you within 72 hours. Tickets may be cancelled if misuse is suspected.

If you have any specific requirements/questions prior to booking, please select the link below. (please note all requests are subject to availability).

https://help.ticketmaster.co.uk/hc/en-us/requests/new?ticket_form_id=13379379018129

Is there a quiet area I can go to if the crowds are overwhelming?

There is the valley area that is part of the site that will expect to be a lot quieter. There will also be a welfare tent. A site map can be found above. Please note, the welfare tent will be signposted on site and there will be many stewards available for on the day assistance/queries if you have them.

Is the accessible standing ticket in a separate area?

No, this is in the main site area, which is an open space, where all other general admission ticket holders will be. Please note this means there is no seated access, and the accessible platform is at full capacity/sold out. Outside chairs are not permitted.

How do I know if I have accessible viewing platform?

This will be on your booking confirmation as 'accessible viewing platform', please note this is separate/different to accessible standing. Only 'accessible viewing platform' ticket holders will have access to the platform space. If you are unsure of your booking, please contact the site you booked through.

Is the site wheelchair friendly?

The venue entrance lanes and accessible toilets are accessible. However please note, that the site is on a park field, the ground is a fully grassed area. Whilst the majority of this is flat, the terrain will remain uncertain due to weather conditions.

I have general admission Accessible Standing, can I go to the viewing platform?

This is not possible. The viewing platform is for fan who have a reserved 'accessible viewing platform' ticket and this is now at full capacity.

Do you have accessible toilets?

Yes accessible toilets will be available on every block and will operate on an honest basis, therefore no Radar Key is required.

I need to bring medication, is this OK?

Yes of course, please just ensure you have a doctor's note/prescription and medical information to coincide with this for security to check on arrival.

Can I bring outside food for medical reasons?

There will be a variety of food vendors catering to all dietary requirements. If you have a severe allergy/medical condition please bring a medical note to coincide with any food that you may need to bring.

Can I use the accessible entrance?

There is no dedicated accessible entrance, all entrances will have a wider lane suitable for accessible customers. Please note, this won't affect entry, the venue have multiple entry points to control the flow of customers entering the site.

Pre-Show Party & Exhibition Fan Package

What does the Pre-Show Party & Exhibition Fan Package include?

This includes a Priority Standing Ticket, which allows you entry to the front standing area alongside fans who were successful in the ballot.

You also get:

- Pre-Show Party Access
- Exhibition Entry - Access To Private Oasis Exhibition
- Premium Collectible Item
- Exclusive Merchandise Package
- Exclusive Numbered Lithograph
- Commemorative Laminate

The information about the pre-show party, including check in time and location will be emailed to you no later than 72hrs prior to the gig. The email will come from the site you booked through and may land in your junk/clutter.

What does the Merchandise & Exhibition Fan Package include?

This includes a Priority Standing Ticket, which allows you entry to the front pit standing area.

You also get:
- Exhibition Entry - Access To Private Oasis Exhibition
- Premium Collectible Item
- Exclusive Merchandise Package
- Exclusive Numbered Lithograph
- Commemorative Laminate

The information about the exhibition, including check in time and location will be emailed to you no later than 72hrs prior to the gig. The email will come from the site you booked through and may land in your junk/clutter.

Front Standing 

Why is the concert arena at Heaton Park being divided?

The Safety Advisory Group for the Heaton Park shows has divided the concert arena into two areas: a General Admission area and a Front Standing area each with a dedicated ticket and entry gate issued in advance. This is to ensure fan safety and improve the fan experience whilst entering the site.

How do I know if I have entry to Front Standing?

For those who opted into the front standing ballot, and were lucky enough to be successful, the lead booker will have since been emailed to confirm this.

Your entrance point will be detailed on your ticket.

If you have a Pre-Show Party & Exhibition, Merchandise & Exhibition ticket then you will be allowed access to the front pit standing area with the wristband you will be provided with on arrival.

When does the opt in period to be in the Front Standing area at Heaton Park close?

The opt in link is open now and will close at 12noon UK time on 30th May 2025.

Can I choose to stay in the General Admission area at Heaton Park?

If you have tickets in the Front Standing area, you will need to enter the event through the designated area for Front Standing.

Can I opt in for the chance to access the Front Standing area at Heaton Park for some of my tickets, not all?

No, opting in to access to the Front Standing area applies to your whole order – you cannot split up tickets.

When will my designated area at Heaton Park be confirmed?

You’ll receive a notification no later than 20th June 2025 confirming your allocated area and gate entry information.

Does the division between general admission and front standing apply to Heaton Park shows only?

Yes.

I have multiple separate orders for Heaton Park – what should I do?

You will receive an email for each order. If you would like to opt in for the chance to access the Front Standing area, you will need to follow the link on each email sent to you.

Hospitality Area

Where is the hospitality area?

The area will be signposted on site and detailed on the map above.

What time does the hospitality area close?

9.30pm, which means you won't be able to use the area after this time.

I have a hospitality ticket, how do I gain entry?

Please enter the site via the Valley Gate. You will be provided with a hospitality wristband on arrival, which will allow you to come and go to use the area.

Please note - if you have a front standing ticket once you enter front standing you will be not able to return to the hospitality area.

If I have a Hospitality area ticket what does this get me?

This includes a general admission ticket to the main public arena, please note this does not include front pit standing**

You then also get, access to the hospitality area* which includes:
- A bar and street food vendors
- A chill out area with seating
- Premium toilet facilities

*Kindly be advised you are responsible for paying for your own beverages and snacks / There is not a separate standing area for hospitality ticket holders / The hospitality area is not stage facing, you will need to access the main arena to watch the show / Any seating is subject to availability; seating type is likely to be beanbags/benches.

**Please note - if you were also successful with the ballot of opting in for front standing, then you can watch the show from the front standing area, a separate email will have been sent to the lead booker to confirm this. If you did not opt in/were not successful then your ticket will not have front standing access. If you are unsure if you have this, please contact the site you booked through.

Travel Information

Parking 

There are no official car parks for this event, the Event Organisers advise alternate transport methods; dedicated city centre event bus, walking, tram or regular bus services.

Dedicated Event bus straight into Heaton Park

Departure: Lever Street, Manchester, M1. W3W/// gossip.unfair.usage

Arrival: Bus Park (North Gate) within Heaton Park - can be used by all ticket types.

You will be able to board any shuttle service to and from Heaton Park with a valid ticket.

Tickets are available through the Bee Network App, return tickets are priced £10.

Note, services are expected to be busy, to avoid delays, we recommend that you plan to travel early.

Shuttles will run from 13:30 - 19:00 to Heaton Park and from 22:15 back to Manchester, from a dedicated bus station inside Heaton Park, accessed through North Gate.

https://tfgm.com/getting-to-oasis-manchester

Last trains departing from / out of Manchester city centre stations

Please check and account for your last train. British Transport Police and Network Rail have provided the below LAST train times from each of the following stations. All timings are subject to change, please check your local provider for updates and plan ahead.

Further information and rail network statement can be on the Network Rail site.

Manchester Victoria Train Station last train departures *provided by Network Rail, timings are subject to change.

Weekdays
Chester 21:06
Blackburn 23:14
Wigan North Western 23:20
Lime Street 23:25
Rochdale 23:35
Wigan Wallgate 23:40
Leeds 00.07 then 01:14
York 00.07 then 01:14

Saturday
Leeds 23:01
York 23:01Blackburn 23:14
Wigan North Western 23:17
Wigan Wallgate 23:22
Rochdale 23:35
Lime Street 23:41

Sunday
Wigan 21:25
Blackburn 22:08
Rochdale 22:52
Lime Street 00:02
Leeds 00:04
York 00:04

Tram

Take the Bury Line from Victoria Station to Heaton Park.

Note - Trams are expected to be busier than usual, please allow additional time for your journey.

Tickets - just tap in and out as part of the Manchester Bee Network

https://tfgm.com/getting-to-oasis-manchester

Walking

There will be a well signposted walking route directly from Exchange Square/Victoria station along Cheetham Hill Road / Bury Old Road. This is the best route to take before and after the concerts. It is well lit, has plenty of services along the way and will ensure you do not get lost! It's the most direct route from City Centre to the venue and back. It is likely to be the quickest way back to city centre after the show. It is approximately a 50 minute walk along Cheetham Hill Road to the Park.

WalkSafe+ helps you get home safely with journey-sharing features and a map of safety-trained venues across the city. Find places to charge your phone, get free period products, or just take a breather. Plus, let your mates track your journey home after the gig's done and dusted.

Big Green Coach

Looking for the easiest way to travel to Oasis at Heaton Park? Book hassle-free and sustainable coach returns with Big Green Coach, the event's official coach partner.

Your carbon-neutral coach will arrive at Heaton Park before the music starts and return to your pick-up location after the show.

Pick-up locations: Travel from Accrington, Barnsley, Birkenhead, Birmingham, Blackburn, Blackpool, Bradford, Burton on Trent, Castleford, Chester, Chesterfield, Cleethorpes, Congleton, Coventry, Crewe, Derby, Doncaster, Grimsby, Huddersfield, Lancaster, Leeds, Leicester, Leigh, Lichfield, Liverpool, London Victoria, Macclesfield, Middlesbrough, Newcastle-upon-Tyne, Nottingham, Preston, Sandbach, Scunthorpe, Sheffield, St Helens, Stafford, Stoke-on-Trent, Sunderland, Sutton Coldfield, Thorne, Warrington, Wigan, Wolverhampton, Wrexham and York.

Secure your seat with the UK's largest events travel company now. Please note tickets are now extremely limited, once sold out, further tickets will be allocated

https://www.biggreencoach.co.uk/listing/oasis-live-25/

For further information on the shows at Wembley Stadium, check out their official site for full event information.

For further information on the shows at Wembley Stadium, check out their official site for full event information.

For the presale, a maximum of 4 per code. For the general sale, a maximum of 4 per household for each show applies. Companion tickets are included within the total ticket limit.
Tickets in excess of this will be cancelled.

So that we can confirm everyone has adhered to the ticket limits and didn’t use unfair ticket technology during the sale, tickets won't be available immediately. Once they are ready to download, we'll email you.

Accessible tickets for all shows, except those at London’s Wembley Stadium, will be available online via Ticketmaster. For further information, please see the ‘accessible tickets’ section on each of the events, or by venue below. To purchase accessible tickets through Ticketmaster, select 'All Ticket Types' on the event page.

Wembley Stadium manages and sells their own accessible tickets.

Companion tickets are included within the total ticket limits in place. For the presale, a maximum of 4 per code. For the general sale, a maximum of 4 per household for each show.

All Accessible Tickets for the London shows are sold by Wembley Stadium.

For Wheelchair/Ease of Access seating: Please contact the venue at https://help.wembleystadium.com/support/home. Before purchasing your tickets, the venue will require proof of disability to ensure that all allocated seating is being provided to the guests who require it.

If you have previously purchased tickets with Wembley Stadium and have a customer number, you do not need to send in proof of disability again. If you cannot remember your customer number, they can look it up for you.

If you have not already supplied this information, you can scan and email details to Wembley Stadium now at POD@wembleystadium.com.

You can read a full guide about purchasing disability access tickets and the facilities available at Wembley.

Visit www.wembleystadium.com for further details.

If you require assistance with purchasing accessible tickets, please call Wembley Stadium at 0800 093 0824.

Wheelchair-Only Platform Access: To buy, select 1 ticket for ‘Wheelchair-Only’.

Ambulant Disabled Seating: This is a seated area with limited stair access & accessible toilets nearby, it’s not suitable for wheelchair users or those who can’t navigate stairs. To buy, select 1 ticket for ‘Ambulant Disabled Seat’.

Each accessible ticket comes with one free companion ticket which will be added after booking. Ambulant Disabled Seating fans who need a companion but don't need accessible seating should buy the required number of tickets, then contact Ticketmaster for a refund on the companion ticket.

Proof of eligibility is required after booking. Ticketmaster will contact you within 72 hours. Tickets may be cancelled if misuse is suspected.

To request accessible parking, and accessible facilities please complete the Accessible Facilities Form HERE

URL - https://gigsinscotlandsupport.zendesk.com/hc/en-gb/requests/new?ticket_form_id=20492038045719

If you have any specific requirements/questions prior to booking, please select the link below.
(please note all requests are subject to availability).

https://help.ticketmaster.co.uk/hc/en-us/requests/new?ticket_form_id=13379379018129

Wheelchair Accessible: this is the only seated option with step-free access.

Ambulant and Sight Impaired seats: are on LEVEL 3. There are approx. 40 steps to level 3, 5 steps to each block, and 5 steps to row. These seats are not suitable if you cannot manage any steps.

Wheelchair Accessible and Sight Impaired Tickets can be bought with a complimentary companion ticket. You must register and verify your requirement for a carer with Ticketmaster, or the companion ticket will be charged. These tickets are sold only in pairs, in a 1:1 ratio.

Ambulant fans who need a companion should buy the required number of tickets, then request one of your purchased seats be transferred to a complimentary companion post-purchase via My Account. (Limits apply.)

Ambulant and sight impaired seats will be moved to the Hogan side of the venue, owing to car park changes and access.

If you have any specific requirements/questions prior to booking, please select the link below.
(please note all requests are subject to availability).

https://help.ticketmaster.ie/hc/en-ie/requests/new?ticket_form_id=13379379018129 

If you require assistance with purchasing accessible tickets, please call +3531800816109.

Ticketholders can resell their tickets from Monday 2^nd September through Ticketmaster or Twickets only. The tour has put this policy in place to cap ticket resale prices to combat price inflation and prevent ticket touting and bots.

Selling tickets on unauthorised resale platforms breaches the promoter’s terms and conditions and may result in those tickets being cancelled. Therefore, they strongly recommend buying and selling tickets only through Ticketmaster or Twickets.

Yes. Big Green Coach is the official and exclusive coach partner for this tour, offering hassle-free, sustainable return coach travel to all UK venues. The carbon neutral coaches are scheduled to arrive at the venue before the music starts and return after the show has finished. Seats start at £32 with £1 deposit and payment plan available. For information on how to book, please click here.

1. General Sale ticket sales are limited to 4 per household, per show. Only tickets purchased through approved agents are valid. The venue reserves the right to refuse admission.

2. Ticket resale is permitted at no more than the price you paid (face value + booking fees). Please only use Ticketmaster's or the artist’s official resale partner – please see the artist’s website for more details. Selling tickets through unauthorised resale platforms will breach these T&Cs and those tickets may be cancelled.

3. A ticket is a personal, revocable license and, at all times, remains the property of the Promoters. Tickets must be surrendered to the Promoters upon request.

4. This ticket is sold on behalf of the Promoters to the Consumer. Business or traders are specifically prohibited from purchasing for this event. Any who do so will have their tickets cancelled.

5. All ticket sales data will be manually forensically examined and any use of bots, multiple identities, false identities, or other fraudulent means of acquiring tickets may be reported to the Federal Trade Commission (FTC) in North America, Europe Cybercrime in Europe and the National Crime Agency in the UK.

6. Regardless of the method of delivery you select at purchase, we reserve the right to change ticket delivery to box office collection with Government issued photographic ID in the name of the person who booked the tickets.

7. Presale tickets are limited to a maximum of 4 per code. Across the presale and on sale, a maximum of four tickets per household, per show in total can be booked.