Ticketmaster Request allows you to submit a request for upcoming events ahead of them going on sale. Let us know what tickets you want, and if your request is confirmed, we'll do the rest.
What happens after I submit a ticket request?
We’ll send you a summary email that details the show(s) and ticket(s) you’ve requested. Your card won’t be charged at this time. After the registration period has closed, we’ll tell you if your request was confirmed or not via email. If confirmed, your card will be charged, and you’ll receive instructions on how to claim your tickets so they appear in your Ticketmaster account. All sales are final, and refunds and exchanges aren’t available so avoid requesting tickets you don’t wish to purchase.
What happens if my request isn’t confirmed?
Your card won’t be charged. There may be other opportunities to purchase tickets which will be made clear on the Ticketmaster event page.
Can I request tickets for more than one show?
Yes, you can submit requests for multiple dates where there is more than a single show available. When you do, you’re committing to purchase the ticket(s) if your request is confirmed. This means that if you request two tickets at five different dates, it’s possible to be confirmed for all five shows and get charged for 10 tickets.
I’ve registered for one date. Can I edit it and add another?
Only one request per email address is counted. This means if you submit a request for one date, and then go back to add a second, it'll cancel your original request for the first date. To add a second date to your request, you need to submit a new request that includes both shows.
Can I change my request?
If you want to change your original request, you need to submit a new request. You can submit a new, updated request at any time during the request window. To submit a new request, return to the event’s Ticketmaster Request page and sign in. Your new request will override any previous requests. We’ll only consider your most recent request.
Can I cancel a request?
You can cancel your request at any time during the request window. To cancel, please visit the My Requests page. No cancellations will be accepted past the designated end date.
When will my card be charged?
Your card will be charged once registration closes and ticket requests have been confirmed. Each event may have different closing times, so make sure you check the details before finalising your request. To avoid declined transactions, please make sure your card has available funds to cover your maximum possible total. If your card is declined, you'll lose your tickets.
What if I don’t like the tickets I get?
We’ll try our best to get you the exact tickets you want, or the closest fit, but this isn’t always possible. Tickets are allocated by the event organiser to maximise the number of successful requests, and your card will be charged at the time that your request is confirmed. All sales are final.
Can I transfer tickets?
In most cases, you can easily transfer tickets to family and friends. If the event organiser has restricted transfer, this will be published in the event details. Find out how to transfer your tickets here.
Why was my credit card charged before receiving an email confirmation?
Check the email you registered with and search for an email from Ticketstoday. If you still haven’t received a confirmation, your bank may be slightly ahead and post a charge to your account before our emails are sent out.
Is there a ticket limit?
This is event dependent, but most events will have a ticket limit. This allows for as many fans as possible to get tickets.
Can I register more than once to increase my chances?
Only one registration is required and registering more than once won’t increase your opportunity to get tickets. We only keep the last registration you submitted per email.
Can I purchase accessible seats?
Each venue has its own policies and facilities related to accessibility. Each event page will have the information on how the venue accommodates each guest and how you can prepare.