Ticketmaster Request allows you to submit a request for select upcoming events ahead of them going on sale. Let us know what tickets you want, and if your request is confirmed, we'll do the rest.
Can I purchase accessible seats?
Each venue has its own policies and facilities related to accessibility. Each event page will have the information on how the venue accommodates each guest and how you can prepare.
Can I register more than once to increase my chances?
Only one registration is required and registering more than once won’t increase your opportunity to get tickets. We only keep the last registration you submitted per email.
Can I request tickets for more than one show?
Yes, you can submit requests for multiple dates when there is more than a single show. However, this means that if you request two tickets at five different dates, it’s possible to be confirmed for all five shows and get charged for 10 tickets.
To create and submit your request, follow these steps:
- Go to the event's Ticketmaster Request page and sign in.
- Select your desired show. Only one request per email address is counted. If you'd like to attend multiple shows, include each desired date to your request. When you do, you’re committing to purchase all of the tickets listed in your request if it's confirmed.
- Each event may have different closing times, so check the details before finalising your request.
- Submit your request. We’ll send you a summary email that details for any shows and tickets you’ve requested. Your card won’t be charged at this time.
Can I change or cancel my requests?
If you want to change your original request, submit a new request at any time during the request window. To submit a new request, return to the event’s Ticketmaster Request page and sign in. We’ll only consider your most recent request.
You can cancel your request at any time in your My Requests during the request window. No cancellations will be accepted past the designated end date.
Once the registration period has ended for your event, you can expect the following:
- We’ll email you to confirm if your request will be fulfilled.
- We'll charge you for confirmed tickets. To avoid declined transactions, please make sure your card has available funds to cover your maximum possible total. If your card is declined, you'll lose your tickets.
- You’ll receive instructions on how to claim your tickets so they appear in your Ticketmaster account.
All sales are final, and refunds and exchanges aren’t available.
Why was my credit card charged before receiving an email confirmation?
If you haven’t received a confirmation from TicketsToday, your bank may be slightly ahead and post a charge to your account before our emails are sent out.
What if I don’t like the tickets I get?
We’ll try our best to get you the exact tickets you want, or the closest fit, but this isn’t always possible. Tickets are allocated by the Event Organiser to maximise the number of successful requests, and your card will be charged at the time that your request is confirmed. All sales are final.
Can I transfer tickets?
In most cases, you can easily transfer tickets to family and friends. If the Event Organiser has restricted transfer, this will be published in the event details.
