What is Ticketmaster Travel?
Ticketmaster Travel lets you book a hotel stay for your event, so you can plan your experience in one place.
You can book a hotel on its own, add a hotel after you've bought your tickets, choose a hotel alongside your tickets and pay in one checkout, or buy ready made ticket + hotel packages.
Which type of booking do I have?
Hotel Only Booking
You booked hotel accommodation on its own, or added a hotel after you'd already bought your tickets.
You will receive a separate hotel confirmation email from Ticketmaster Travel (noreply.travel@ticketmaster.com), with a Manage My Reservation link.
Ticket and Hotel Booked Together
You chose your event tickets and hotel accommodation together in one single purchase.
You will receive a ticket and hotel confirmation email from Ticketmaster Travel (noreply.travel@ticketmaster.com), with a Manage My Reservation link.
Ticket + Hotel Package
You bought a ready made Ticket + Hotel Package, listed for the event alongside standard tickets.
You will receive a separate hotel confirmation email from Sound Travel (no-reply@sound.travel), with a Get Started link. Please click on the link for further instructions.
Cancelling, changing, and refunds
Your options depend on which of the three booking types above you have. Find yours below.
Can I cancel and get a refund?
Cancellation policies vary by hotel. Review the cancellation terms shown at checkout and in your confirmation email. A cancellation fee may apply depending on the hotel's policy.
If your booking is eligible, cancel using the Manage My Reservation link in the confirmation email. You are responsible for cancelling your hotel booking. Once a booking has been cancelled, this action cannot be undone.
If my event is cancelled or rescheduled, is my hotel cancelled too?
No. All Hotel Only bookings are subject to the Hotel’s cancellation policy, which is provided both at the time of booking and in your confirmation email. If you booked hotel accommodation through Ticketmaster Travel in a separate transaction and your event is cancelled, postponed, or rescheduled, your Hotel Only booking will remain unchanged. If it's eligible for cancellation, use the Manage My Reservation link in your confirmation email.
Can I cancel and get a refund?
No. When purchasing tickets and a hotel in a single checkout, your booking is non-refundable.
If my event is cancelled or rescheduled, is my hotel cancelled too?
A Fan Support agent will contact you with the option of keeping or cancelling your hotel booking. If you don’t receive an email within 72 hours, contact Fan Support.
Can I cancel and get a refund?
No. Ticket + hotel packages cannot be cancelled, changed, or refunded.
If my event is cancelled or rescheduled, what happens?
If your event is cancelled or postponed, you may be eligible for a refund. Please contact Fan Support.
Can I change my dates on a non-refundable booking?
No. There's currently no option to change dates on a non-refundable booking.
How do I know if my booking was cancelled?
You'll receive an email confirming the cancellation. Check your inbox, spam, and junk folders.
Confirming your booking
Your confirmation will be sent to the email address you provided at checkout within 24 hours. Ticket + Hotel package confirmations may take up to 7-10 days to arrive.
Check your inbox, spam and junk folders. If you haven't received it and your event or check-in is less than 48 hours away, please contact Fan Support.
Your booking details are shown during checkout and included in your confirmation email.
If you have a Hotel Only booking or you booked a Ticket and Hotel together, you can also select the Manage My Reservation link in your Ticketmaster Travel confirmation email.
Your confirmation email serves as your invoice and includes pricing information.
After confirming your booking
The number of guests allowed is based on the number of people specified during booking. Please refer to your confirmation email for full details.
Yes. You must bring a valid photo ID matching the purchaser name on the booking. If you can't present a matching ID, the hotel may refuse check-in.
If you need to add or update a guest name, please contact Fan Support. Any change is at the hotel's discretion and cannot be guaranteed.
Bookings cannot be upgraded or modified at this time.
Prices and fees
In most cases, taxes and fees are included in the final price shown at checkout. Some hotels may charge additional local or resort fees at check-in. Where these apply, they'll be shown during checkout and in your confirmation email.
There's no reservation fee for hotel bookings. Any applicable Ticketmaster fees are shown at checkout.
You can book multiple rooms in one transaction if they're for the same hotel, room type, and dates. For different hotels, room types, or dates- you will need to book separately.