Ticketmaster Instalments is a payment plan available for some events that allows you to book your tickets and spread the cost over time.
Does Ticketmaster Instalments require credit checks?
No, we will not run a credit check if you use Ticketmaster Instalments.
How is Ticketmaster Instalments different from Paypal or Klarna?
Ticketmaster Instalments doesn’t require credit checks and has no interest. Available instalment plans will vary by event.
Can I purchase accessible tickets using Ticketmaster Instalments?
Yes, fans should purchase tickets normally and contact the Event Organiser directly for accessible accommodations.
Why do the Ticketmaster Instalments plans change?
Fans that purchase early are offered the most flexible payment plan options. As the event date gets closer, less payment plans are available at checkout.
Why isn’t Ticketmaster Instalments available for my event?
There may be a few reasons Ticketmaster Instalments isn’t offered for your event, including:
- The Event Organiser may not have enabled Ticketmaster Instalments as a payment option
- The offer window has passed
- The value of your order doesn’t meet the value threshold set by the Event Organiser
How and when do I make payments?
You can view your Ticketmaster Instalment plan details from your Ticketmaster Account Instalment tab. You’ll receive email notification prior to the next scheduled payment date.
From the Instalment tab, you can:
- View your instalment plan schedule
- View and update method of payment
- Make payments or resolve missed payments
Can I sell or transfer my tickets before my order is fully paid?
Once you’ve completed your instalment plan, you can check if the Event Organiser has enabled resale or transfer.
Can I exchange my tickets?
Once you’ve completed your instalment plan, contact Fan Support to learn about available options.
What happens if I miss a payment?
If the payment can’t be processed, we’ll email you a reminder to update your method of payment in the Instalments tab. Updating your payment method in the Billing Information section of your Ticketmaster Account will not affect the payment information listed in the Instalments tab.
If, for any reason, you do not complete your instalment plan as scheduled, you understand and agree that we shall reserve the right to cancel the instalment plan and retain the total amount of payments made by you up to the date of cancellation.
How do I cancel my Ticketmaster Instalments plan?
For assistance cancelling your instalment plan for your entire order, please contact Fan Support. Cancellations affect your entire order, so we’re unable to cancel part of your order. Once it’s cancelled, we can’t restore the instalment plan or your order.
Cancelling your instalment plan does not guarantee a refund for previous payments. Please view the Ticketmaster Instalment plan Terms and Conditions for more information.
My order was cancelled due to failed payments. Can I resume my Ticketmaster Instalments plan from where I left off?
No, a Ticketmaster Instalment plan can’t be restored once it’s cancelled. If you would still like to attend the event, you’ll need to purchase new tickets.
