There may be a few reasons you can't sign into your account. Take a look at our instructions for resetting your password, verifying your identity or updating an incorrect email to help resolve the issue.
Follow these steps and quickly get back into your Ticketmaster account:
- Go to the My Account sign in page.
- Select Forgot Password.
- Type in your email address and select Next.
- You’ll receive a text with a one-time code. Type that code on our site and select Confirm.
- If you’re using a landline, we’ll call you to provide the code. We can’t utilise Google Voice or Voice over Internet Protocol (VoIP) to verify your account.
- Reset your password.
If you’ve followed the steps to reset your password and see an error message, contact Fan Support.
Check to see if you accidently provided an incorrect email address when creating your account. Sign in to our desktop site with the email address used and update it under the Profile Details section of your account. This change can’t be made on our app.
If you’re not able to update the email address, please contact Fan Support.
