⚠️Please Note - A smartphone is required for events that are mobile-only or if you've booked mobile tickets
Your phone is your ticket.
Locate your tickets in your Ticketmaster account, or in your app.
When you go mobile, your tickets will not be emailed to you or available for print.
What is eTicket delivery?
If eTicket delivery is available on your event, you will have the choice of either mobile ticket or print at home ticket options, or sometimes both.
You can print at home if this is an option or if mobile tickets are available, simply pull these up in your Ticketmaster account on your mobile device and present them at venue via the Ticketmaster mobile website or Ticketmaster app. You can also add your ticket from the Ticketmaster app in either Google Pay or Apple Wallet for easy access on event day.
How do I use my mobile ticket?
Simply download the Ticketmaster UK App on your mobile phone and follow the below step-by-step guides.
iPhone
- Select 'My Events'
- Select the event you have booked for
Android
- Tap the three bars on the top left corner of the app
- Select 'My Events'
- Select the event you have booked for
Mobile Website
- Tap the three bars on the top left corner of the site
- Under 'My Tickets', Select 'Upcoming Events'
- Select the event you have booked for
Can venue scanners scan through phone screen covers?
Yes - there should be no issue using a phone that has a clear screen protector.
Is there anything I need to do when I get to the venue to scan my mobile?
Scanners work much better with a bright screen, so make sure the backlight on your phone is set nice and bright.
Do all members in my party have to arrive together if I’ve booked mobile tickets?
You’ll all need to arrive together so the tickets can be scanned on your phone, unless you transfer tickets to the other members of your party ahead of the event. You can find more info on how to do that on our FAQ page.
What happens if I forget my phone or my battery dies at the venue?
You can access your mobile tickets from any mobile device by logging into your My Account at ticketmaster.co.uk. or downloading the Ticketmaster UK app and signing in to access them there. Alternatively, if both Mobile AND Print-at-Home are listed as available options under eTickets at your time of purchase, you will be able to choose the Print-at-Home option by logging into your Ticketmaster account and printing off your tickets ahead of the event. If you find yourself at the venue and are unable to access your ticket on your mobile phone, please visit the Box Office. You will need to provide some form of ID so that the Box Office staff can access your Ticketmaster account details.
What can I do if I’m having problems accessing my mobile tickets?
Check out our troubleshooting guide for some information on how to resolve some common queries with mobile tickets.
What if I bought mobile tickets as a gift and won’t be attending myself?
Find out more about how to transfer tickets to your guests on our FAQ page.
If you have any questions that aren't covered, just click Contact Us below to find out how to get in touch with the team for help.