When your event is Mobile only, or you selected Mobile Entry at checkout, you’ll only be able to access your tickets on your phone. Tickets can’t be printed from your account or emailed to you. Mobile tickets should appear in your account within three to five days before your event. If you're unable to view your tickets and your event is taking place within the next two days, please reach out to Fan Support.
How do I find and use my tickets?
Download our app to use your mobile tickets. The app is available in the countries listed in the dropdown below.
- Australia
- Austria
- Belgium
- Canada
- Czech Republic
- Denmark
- Finland
- Germany
- Ireland
- Mexico
- Netherlands
- New Zealand
- Norway
- Poland
- South Africa
- Spain
- Sweden
- Switzerland
- United Arab Emirates
- United Kingdom
- United States
Visit our help page to learn more about all of the features available in the Ticketmaster App.
To use your mobile tickets for event entry, follow these steps:
- Open the Ticketmaster App.
- Sign into your Ticketmaster Account.
- Tap My Tickets and find your order.
- Tap View Tickets to access your tickets. We recommend adding your tickets to a mobile wallet so that you’ll always have your ticket on hand — even without internet connection.
- Present your tickets to get scanned for entry.
How do I access mobile entry tickets if I lose internet access?
We recommend adding your tickets to a mobile wallet before leaving for your event to ensure that you can access them at the venue. Visit our help page for more information.
I live outside of the listed countries. How do I access my mobile tickets for an event in those countries?
If you're unable to access our app, use your mobile web browser to add your tickets to your mobile wallet.
