Mobile Entry is the easiest and safest way to access tickets to your events.
When your event is Mobile only, or you selected Mobile Entry at checkout, your mobile phone is your ticket. With this delivery method, you’ll only be able to access your tickets on your phone. Tickets can’t be printed from your online account or get emailed to you.
Accessing your tickets
How do I find and use my tickets?
- 1. Open your Ticketmaster app. Make sure you’re using the latest version of our app.
2. Sign into your My Account.
3. Tap My Events and find your order.
4. Tap View Tickets to access your tickets.
5. Your phone’s your ticket - scan it at the venue entrance and you’re in! -
1. Open a mobile web browser and go to Ticketmaster.co.uk.
2. Sign into your My Account.
3. Tap the circle in the top right and tap My Tickets.
4. Find your order and tap View Tickets to access your tickets.
5. Your phone’s your ticket - scan it at the venue entrance and you’re in!
Why aren’t my barcodes available yet?
If there is a delivery delay for your event, your order may say Your tickets aren’t quite ready yet. They’ll be available in your account around five days before your event at the latest. It’s nothing to worry about, just an added security feature.
What should I do if my event doesn't have a delivery delay?
Try accessing your tickets on the app and your account on our website. You can also clear your browser data or use an alternative browser.
Contact Fan Support if you’ve tried all of these steps and are still unable to access your barcodes.
Troubleshooting your mobile tickets
How do I access mobile entry tickets if I lose internet access?
If your event is using SafeTix, you can view your tickets in the Ticketmaster app, and they’ll automatically save on your specific device. Mobile data reception can be limited, so make sure you’ve viewed your tickets before you arrive at the venue to ensure that you’ll be able to access them without connectivity.
Visit our FAQ What are SafeTix? for more information.
What happens if I forget my phone or my battery dies at the venue?
If you find yourself at the venue and are unable to access your ticket on your mobile phone, visit the box office. You’ll need to provide some form of ID so the staff can confirm your details.
