Mobile ticketing is like Print-at-Home tickets but instead of having to print off the tickets yourself, you can just show the ticket barcode on your mobile phone.
How do I use my mobile ticket?
To use your mobile tickets, just download the Ticketmaster App on your mobile phone and follow the below step-by-step guides.
Will the scanners at venues work through phone screen covers?
Yes - there should be no issue using a phone that has a clear screen protector.
Is there anything I need to do when I get to the venue to scan my mobile?
Make sure the backlight on the phone is set nice and bright. Scanners work much better with a bright screen and it will save time at the venue entrance changing this if the ticket won't scan.
What happens if I lose/change my phone?
You can still choose to use the Print-at-Home option by logging into your My Ticketmaster account and print off your tickets.
Do all members in my booking have to arrive together if I have selected eTicket delivery?
Yes, all members in your booking must arrive together as scanning will be conducted on your (the purchaser’s) mobile device.
What happens if I forget my phone or my battery dies at the venue?
If you find yourself at the venue and are unable to access your ticket on your mobile phone, please visit the Box Office. You will need to provide some form of ID so that the Box Office staff can access your Ticketmaster account details.