In order to be as transparent as possible with our pricing, we show you all of our fees when you purchase your tickets.
Each event will be different, but now when you come to the purchase page you may see ‘Per Item Fees’ (service & facility) and an ‘Order Processing Fee’ (handling and delivery) listed out under the cost of your tickets.
These fees simply cover the cost of processing your booking from start to finish – the only revenue we generate.
We won’t charge a delivery fee when fans chose eTickets (much better for the environment), which is just another step on our journey towards a fully digital-ticket future.
Why are fees different on different events?
All of the fees we charge are agreed in advance and in consultation with our client, usually the venue and/or the event organiser. We do not unilaterally set these fees and our objective is always to ensure our fees are transparent and competitive.
What do these fees cover exactly?
- Retail distribution (websites, call centre and customer service)
- Payment processing
- Ticket fulfilment (printing packing and distributing tickets)
- Technology solutions (scanning you in at the venue)
Why do you have fees in the first place?
The fees we charge are often the only source of revenue to our business for the delivery of these services (above).
What is a Service Charge?
This is the only part of the booking that we keep – the face value goes straight to the event organisers. These charges help us to cover the costs involved in running our website and booking line. There are all kinds of things going on in the background – not to mention paying our hardworking staff who keep the cogs turning! The service charge can vary depending on the event – we agree the amount charged with the venue or promoter, based on the costs involved in them putting the show on and us organising the tickets.
What is a Facility Fee?
This is set by the venue's box office, and we send the fee directly to them – we don't keep any of this charge. The reason for the fee varies, but it's usually there to help the venue make improvements.