Download Festival have announced that the festival will return to the iconic Donington Park from 12 - 14 June 2020.
Earlybird Tickets for Download Festival 2020 are available now through ticketmaster.co.uk
Why can't I find my booking on my Ticketmaster account?
As bookings are now made through the Ticketmaster Front Gate system the booking won't show on your online account. To check your booking just click here. Then you can either 'Sign In' at the top of the page, with either your email address and password. If you're unsure of what details you used to make the booking click 'Manage Order' and enter your Email address, Order ID and Phone number to find your order.
How do I update my delivery address?
Our new Ticketmaster Front Gate system allows customers to easily update their address details themselves.
To edit Billing details just click here to sign into your account, click Order History, Order Details, Account Details and then Edit Card Info. There you will be able to update your billing card if you have booked deposit tickets, or change your address if you have moved. If your tickets have already been printed then after clicking edit you won't see anything to change, as tickets that haven't been printed yet will let you make amendments to your address.
If you want to just send your tickets to a different shipping address, like your work address, just sign into your account, click Order History, Order Details and at the bottom of the page, you can edit the shipping address and also change the name the tickets are sent to as well.
When are my deposit payments due?
You can check when your instalment payments are due by logging into your account.
Just click here and sign into your account. Click 'Your Account' then 'Order Details'. Then click 'Manage Layaway Plan' next to your order.
How do I update my card details for future deposit payments?
Our new Ticketmaster Front Gate system allows customers to easily update their address details themselves.
Just click here to log into your account. Then click ‘Sign In’. Once you’ve signed in click ‘Your Account’ and then ‘Order Details’. Then you’ll need to click ‘Manage Layaway Plan’ next to your order. Click ‘Edit’ next to your stored payment method and then click ‘Edit Card Info’ to add your new card details and click ‘Update’.
My deposit payment hasn't gone through, what can I do?
If a deposit payment does not go through you are now able to retake the payment yourself.
Just click here to sign into your account and click 'Order Details'. The click 'Manage Layaway Plan' next to your order. Click 'Retry' next to the failed payments to try them again. If your payment still fails please check that your card details are valid and the funds are available in your account.
Can I pay my deposit tickets in full early?
You can now pay off you deposit tickets early through your Ticketmaster Front Gate account yourself.
Just click here and sign into your account. Click 'Your Account' then 'Order Details'. Then click 'Manage Layaway Plan' next to your order. Click 'Pay Order in Full' and finally 'OK' to confirm, and the payment will be taken.
Disabled Access
Just click here for details regarding accessible bookings.
My name is printed on the tickets but I bought the tickets for someone else
Please be aware the named person on the ticket or e-ticket does not need to attend. Tickets can be passed on to friends and family.
Children Tickets
Any children under 5 years old are unable to attend. Child tickets are available for children aged between 5 and 12 years old, can only be purchased with at least one adult ticket. Anyone under 16 must be accompanied by an adult aged 18 years or older,
Quiet Camping
Quiet Camping is in a separate field in the main campsite area. These tickets are suitable for families, younger festival goers, or anyone who would prefer to have a break from the 24-hour party atmosphere of the standard campsites.
Anyone with quiet camping tickets can camp in either the quiet camping area or the general camping area. Unfortunately, if you have general camping tickets you can only camp in the general camping area.
Download 2020 Collectable Zippo Lighter
No tickets are being sent out for this. Just take your proof of purchase and show your ID at the Zippo booth at the festival to collect your limited edition lighter.
Seat of Luxury Toilet Tickets
No tickets are being sent out for this. Just take your proof of purchase and some ID. The Seat of Luxury team will confirm the booking and issue you a Seat of Luxury access wristband.
Locker Tickets
Weekend Lockers are provided by Lockerhouse, who will send an email 7 days prior to the event with details of how to use the lockers at the event, no locker tickets will be sent out in the post. Customers who are camping will only have access to the lockers situated in the campsite area and not the arena.
Car Park Tickets
If you are driving to Download you must purchase a pass for parking. Charges are at £20 per car and £10 per motorbike. A limited number will be available at the site but prices haven't been confirmed yet.
Parking tickets will be sent out with your festival tickets, however they may arrive separately.
Line Up
For full line-up information please click here.