Download Festival will return to the iconic Donington Park from 13 - 15 June 2025. 🤘
For more information on ticket dispatch, deposits, age restrictions, ticket limits, accessible tickets, booking confirmations, changing your address and more, continue reading.
Ticket Dispatch ✉️
To access or manage your tickets, you'll need to install the Download Festival app on your device from the iOS App Store or the Google Play Store – for iPhone or Android.
Tickets will be available from within the Download app from 27th May at 2pm.
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- Before heading to the festival, sign in to the Download app with your Ticketmaster credentials.
- Tap the My Tickets tab to access your order.
How do I enter the festival with my tickets using the app?
When you arrive at the festival entrance, tap ‘View Ticket’ from within your order on the app to get scanned for entry.
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Fans who have booked with third party ticket agents such as See Tickets and Gigantic need to complete the following steps to access their tickets:
- Open the Download Festival app.
- From the Home page access the My Tickets tab and tap the Sign in to Download button. This option must be selected even if you don’t have a Ticketmaster account.
- Enter the email address that you used to purchase your tickets with the third-party agent.
- If you’re an existing Ticketmaster fan linked to that email you will be prompted to enter your password to login and access your tickets.
- If you’re not a Ticketmaster fan, after entering your email address follow the instructions to complete setup of your account to login and access your tickets
- Once you're logged in, navigate to the MyTickets section of the app from the homepage whenever you need to view your tickets.
What should I do if I can't see my order in the Download app?
If you’re having a problem viewing you order within the Download Festival app, please check the following:
- Ensure you've downloaded the latest version from the app store.
- Check that you are trying to sign in using the same email address used to place the order.
- Make sure your email address is correct/does not contain typo’s.
- If you’re still unable to view your order in app after these checks, contact Fan Support.
What should I do if I can't access the Download app from app stores in my country?
Try downloading the Download Festival app again once you arrive in the UK.
How do I transfer my tickets to a friend?
Navigate to the MyTickets section of the Download Festival app, access your order, and tap ‘Transfer’.
Deposit Information 💳
Tickets purchased using the deposit scheme will be paid in separate instalments. The first will be taken at the point of purchase.
Payments made are non-refundable.
Please note that the payments will be taken on the dates below but may take a few days to show on your statements, so don't worry if doesn't show up straight away. We can't change the payment dates. If your payment fails, we'll contact you to try and take payment again.
Full information of dates and payment amounts can be found on our Deposits page. Make sure you select the correct date and ticket types.
Please note that payments will be taken automatically
Please note that resale will be available for deposit scheme tickets closer to the event date.
Age Restrictions 👶
Under 5s (ages 0-4 years) are allowed for free - no child ticket required, but must be accompanied by a ticket holding adult.
5-12 years olds must be accompanied by a ticket holding adult and each child will require a Child Ticket.
13-15 must purchase an ADULT ticket and be accompanied by a parent / guardian over 18.
Parents may be asked to provide ID with proof of age if the child appears to be over 12 but holding a Child Ticket.
Don't take any chances - bring proof of age.
Note: Download Festival will contain acts unsuitable for children.
Ticket Limits ⛔️
There is a ticket Limit of 6 tickets per person and per credit card on this event.
Accessible Tickets ♿️
Accessible information can be found on the Download Festival website.
Booking Confirmation 👍
Once you've made your booking you will receive your booking reference number to give us if you have any queries about your booking. You will also get a booking confirmation emailed to the email address you gave us at the time of booking, but this can take up to 72 hours to receive.
**Please make sure that your email address is up to date before making a purchase.**
Changing Address 🏡
When you're booking, we need to take the address that your card is registered to for our security checks. However, we can change the address to a non-billing address 72 hours after the booking has been made.
If your address has been changed with the card issuer already and you've just entered the incorrect address, just let us know as soon as you realise the error and we'll correct it for you.
RIP Tickets ⚰️
RIP is the original and best rock festival camping experience out there! From sunup to sundown, it’s the most rocking campsite in the kingdom. Enjoy access to all the wonderful facilities: including proper toilets, warm showers, pamper areas, firepits, live entertainment, the RIP exclusive ‘Doggy Bag’ and 24-hour assistance from the RIP reception.
Quiet Camping 😴
Quiet Camping is in a separate field in the main campsite area. These tickets are suitable for families, younger festival goers, or anyone who would prefer to have a break from the 24-hour party atmosphere of the standard campsites.
Anyone with quiet camping tickets must camp in the allocated fields for your ticket type. If you have general camping tickets you can only camp in the general camping area.
Does Download do day tickets? 😉
Yes, there are day tickets available for the festival.
My name is printed on the tickets but I bought the tickets for someone else 🤔
Please be aware the named person on the ticket or e-ticket does not need to attend. Tickets can be passed on to friends and family.
Car Park Tickets 🚗
All car park hangers have now been sent for Download Festival 2025. On the day, all you need to do is display your car park hanger for entry to the car park. Motorbike customers will scan their digital ticket on the way in, in exchange for a wristband. If you haven’t received your car park hanger by midday on 5th June 2025 contact Fan Support.
Line Up 🎵
Full line-up information is listed on the Download Festival website.
Can I sell my Download tickets? 💸
Yes, if you can no longer go to the festival, you can head to our verified Ticket Exchange site to sell your tickets safely and securely so another fan gets to enjoy the festival. Find out more info on our Resale page.
