If your tickets haven’t been printed yet we can of course change the delivery address on your booking. Unfortunately though, once your tickets have entered into the dispatch process, it’s not possible for us to make any changes.
My tickets have been sent by standard post to my old address
Please check at your old address to see if they’ve arrived. If they haven’t, don’t worry – just let us know and we’ll look into arranging replacements for you to pick up from the venue on the day.
My tickets have gone out secure post to my old address
If your tickets have been sent out by secure post, that’s because they’re not replaceable if they go missing – we use the secure postage method to make sure they can be tracked. Royal Mail will send you a text and email with your tracking details and let you know when they expect to deliver, so you’ll be able to track this on the Royal Mail website.
Royal Mail will need a signature on delivery, but anyone at the old address can sign for them on the first attempt, so if you’ve moved, the new homeowner or tenant will be able to sign for them. If they’re signed for, you’ll need to collect them from your old address. If no one is at the address to sign for the tickets, Royal Mail will try and leave the tickets with a neighbour.
If there’s nobody to sign for the tickets and no neighbours available to take the delivery, they’ll be held at the local delivery office for you to pick them up. You can collect them with your card and some ID (such as a credit or debit card, a valid passport or driving license). Don’t worry if you don’t have the Royal Mail ‘While You Were Out’ card – you can still collect the tickets with the tracking number that Royal Mail sent to you, and some ID. Or you can contact Royal Mail and they’ll try to have the tickets available to collect from a different delivery office that’s more convenient for you.
If the tickets aren’t collected from the delivery office, they’ll be returned to us. As soon as we receive the tickets back, we’ll contact you to arrange either re-sending them to your new address (with a charge), or make them available to pick up from the venue Box Office. If the tickets arrive back to us close to the event date, it may not be possible to re-send them so we can only offer Box Office collection at that point.
Please make sure you check your tracking number on Royal Mail’s website to make sure your tickets are on their way back – if they’ve not been sent back yet; you should still be able to collect them from the delivery office.
I have a redirect to my new address
Royal Mail will redirect the tickets to your new address, so you shouldn't have any issues.