It can sometimes take a while for a refund to appear back onto your card, as once it's processed on our side there can be a few days in between before it's claimed by your bank. Please allow up to 15 days after the refund has been processed to appear. If your event is cancelled, you won't need to do anything as we'll refund your order automatically for you.
If you still don't see the credit on your statement, please double check which card you used –we'll always refund the original card you booked with.
If your payment card has expired or been deactivated please click here for more information!
If your payment card has expired or been deactivated please click here for more information!
Have more questions? Click the 'Contact Us' link at the bottom of this page to send an email. Or if you prefer to chat, message us on WhatsApp!
0344 847 2019 
WhatsApp chat is open Monday to Friday 10am - 5pm for fans with existing orders.