If an event is cancelled altogether, we'll usually just refund your tickets automatically. We refund the face value for each ticket, and you'll see a credit onto your card after we've emailed you about the cancellation with a timescale.

You can check if your event has been altered/cancelled on our Event Status Updates page.

If your card has expired since making your booking, we provide information on how refunds are processed on our card expiry FAQ.

Have more questions? Click the 'Contact Us' link at the bottom of this page to find out how to get in touch.