If an event is cancelled altogether, we'll usually just refund your tickets automatically. We refund the face value plus the service charge for each ticket – you'll see a credit onto your card after we've emailed you about the cancellation with a timescale.

Click here to confirm if your event has been cancelled/changed.

Card Expired? Just click here for more information!

Have more questions? Click the 'Contact Us' link at the bottom of this page to send an email. Or if you prefer to chat, message us on WhatsApp!

0344 847 2019

WhatsApp chat is open Monday to Friday 10am - 5pm for fans with existing orders.