Most venues offer Box Office collection, which means that you can pick your tickets up in person when you arrive at the event.
When will my tickets be ready to collect?
Tickets will be available to collect on the day of the event - usually an hour before the event starts. If tickets are available any earlier on the day we will let you know.
What should I take to collect my tickets?
You'll need to take the card you used to book the tickets and your booking reference number; you may also be asked to sign for them.
Sometimes you may need to take photo ID, like a driving license or passport, but we'll always let you know before booking if that's the case. If you don't have the card you used to make the booking please bring some photo ID with you.
The Box Office will only release tickets if the name on the ID or credit card matches the details on the booking.
Can a friend collect my tickets?
If your tickets are on Box Office collection, generally only the cardholder can pick them up. If you're not planning on going to the event yourself, there are some venues that will allow for someone else to collect the tickets on your behalf - they'll just need to bring some photo ID and a Letter of Authorisation from you. This needs to include:
- Cardholder's name
- Cardholder's billing address
- Cardholder's phone number
- Last four digits of the card used to pay
- Ticketmaster booking reference number
- Seating details (where applicable)
- Name and date of the event
- Number of tickets booked
- Name of the person collecting
- Type of ID they'll provide for themselves
- Cardholder's signature
Not all venues accept a Letter of Authorisation so refer to our list of accepted venues to check if your venue will accept them.
International box office collection
If you've booked for an event in the Republic of Ireland or Northern Ireland and your billing address is outside Ireland or the UK, you may need to use international Box Office collection as there may not be enough time to post the tickets out to you. We'll need you to provide an email address and a local phone number where we can contact you up to the day of the event.