When you're booking with us, we'll always be sure to give you a clear breakdown of exactly what fees are involved.
The standard tickets sold on Ticketmaster are owned by our clients (venues, sports teams or other event promoters) who determine the number of tickets to be sold and set the face value price. In the case of resale tickets, listing prices are determined by the seller. When a ticket is sold, we pay our clients the money collected from the sale of that ticket.
Ticket prices are publicly posted on our site at the time of sale specified by our clients. We're unable to share ticket prices before that time. All per ticket service fees and per booking third-party order processing fees are decided in consultation with our clients. Ticketmaster does not set these fees without the agreement of our clients.
For certain events, Ticketmaster may not be the primary ticket provider.
The total cost of a ticket can be made up of:
Face Value
This is the base cost of your ticket, set by the Event Organiser – we're not involved in deciding the price, but it's usually based on the costs involved in presenting the event.
Service Fees
This is the only part of the booking that we keep – the face value goes straight to the Event Organisers. These fees help us to cover the costs involved in running our website and booking line. There are all kinds of things going on in the background – not to mention paying our hardworking staff who keep the cogs turning! The service fee can vary depending on the event – we agree the amount charged with the venue or Event Organiser based on the costs involved in them putting the show on and us organising the tickets.
Order Processing Fee
This is usually one fee for the entire order and covers the cost of processing the booking from beginning to end. This means securing your order and delivering your tickets, whether that's by post, box office collection or eTickets.
Facility Fee
Occasionally, there may also be a facility fee. This is set by the venue's box office, and we send the fee directly to them – we don't keep any of it. The reason for the fee varies, but it's usually there to help the venue make improvements.
