We know it can be tense trying to bag your tickets during a presale – if you’re running into problems, here are a few things you can check:

For O2 Priority and SSE Rewards presales – are you logged onto the correct website?

O2 Priority and SSE Rewards presales are only open to their customers. To access the presale, please make sure that you’re logged into your O2 Priority or SSE Rewards account, then follow the link from their website. If you have any issues with the passcode or link please contact the company that sent you the original presale info.

Are you following the correct link?

Presales can very rarely be accessed via the main Ticketmaster.co.uk site – as they’re only open to a limited group of people, you’ll usually need to follow a specific link. If you’ve received an email letting you know about a presale, please make sure you’re following the link provided. If you’ve logged onto the main Ticketmaster.co.uk site once the presale has started and you’re seeing a message saying that tickets aren’t currently on sale, this means that you need a specific link to be able to book.

Are you seeing a message that says “Sorry, no exact matches were found”?

If you’ve got as far as searching for tickets and going through the CAPTCHA where you have to enter a security word and then you see a message saying Sorry, no exact matches were found, but other tickets may still be available - this means that the tickets you requested aren’t available at the moment.

If you searched for tickets in a specific area, try searching for “Best Available” instead, or change the number of tickets in your search. If you’ve tried all of this and you’re still getting the same message, it’s likely that we don’t have any more tickets available at the moment.

Don’t forget, when an event’s really popular tickets can sell very quickly. Having access to a presale doesn’t guarantee your tickets, it just gives you the opportunity to book before it’s opened up to the general public. If you’ve been unlucky, you can always try again in the general sale. Read our helpful booking tips by clicking here!