Ticket Transfer: Everything you need to know

When you transfer tickets to another fan and they accept them, the recipient is issued a new barcode that only they can use. The tickets in the sender’s account will no longer be valid for entry.

To transfer your tickets, follow these steps:

• 1. Open the Ticketmaster app and sign into your account.
  2. Tap My Events and select the event to view your tickets.
  3. Tap Transfer. If the Transfer button is greyed out, your tickets aren’t eligible for transfer.
  4. You'll receive a text with a one-time code to verify your identity. Type in the code to select Confirm. Visit our FAQ to learn more.
  5. Select the tickets you'd like to transfer and tap Transfer To.
  6. Enter your recipient's information, including their email address — you could even add a note too.
  7. Tap Transfer Ticket.
• 1. Sign into your My Account.
  2. Hover over My Account in the top right and then My Tickets.
  3. Select your event.
  4. Click Transfer Tickets. If the Transfer button is greyed out, your tickets aren’t eligible for transfer.
  5. You'll receive a text with a one-time code to verify your identity. Type in the code and select Confirm. Visit our FAQ to learn more.
  6. Select the tickets you'd like to transfer and click Continue.
  7. Enter your recipient's information, including their email address — you could even add a note too.
  8. Click Send.

Your transferred tickets will show in your account as sent. Once the recipient has accepted them, you’ll receive an email confirming the ticket has been accepted. After a successful Ticket Transfer, the ticket in your account is no longer valid for event entry.

How do I know if the tickets have been accepted?

Once you send a ticket, you’ll see either:

• Waiting to accept or Sent, which means your friends have not accepted the transferred tickets yet — remind them to check their email for the transfer invite.
• Accepted by or Claimed, which means the transfer has been successful.

Accepting tickets is easy! Follow these steps and you’ll have your tickets in no time:

1. Sign into your My Account using the same email address the sender used.
2. Under Upcoming Events, select the dropdown arrow.
3. Click View to see the ticket details for the show.
4. Click Accept Ticket(s).

If the list within the dropdown doesn't show the transferred tickets, you can accept them via email with the following instructions:

1. Click the Accept Tickets link in your email.
2. Sign in or create a new account — make sure you use the same email for your account and that the tickets were sent to.
3. To view your tickets, select View Tickets.

The transfer email may take a few hours to come through. If you can’t find the email, check your junk and spam folders or try using a different browser on a desktop or laptop.

For visual step-by-step instructions, watch the video below:

Ask the sender to cancel the original transfer and start a new Ticket Transfer.

Still can’t find them? Search your email using the term transfer or the artist or event.

If you purchased a resale ticket from some other source (i.e. not through the Ticketmaster site), and that ticket was then transferred to you, you’ll need to reach out to your original point of purchase and have them resend the tickets to you.

If your Ticket Transfer hasn’t been accepted by your recipient yet, you can cancel the transfer by simply following these steps:

1. Sign into your My Account.
2. Find your order in My Tickets.
3. Select Cancel Transfer.
4. Confirm you want to cancel the transfer by selecting Yes.
5. Your ticket will be returned to your account.

For visual step-by-step instructions, watch the video below:

You can use Ticket Transfer for most events, but some have rules and restrictions. You can find your event's available options listed in your confirmation email or on the venue's official site. If Ticket Transfer isn’t eligible, you'll receive a message that the Event Organiser hasn’t activated the feature when you select the transfer button.

The option may not be available for one of the following reasons:

• The venue doesn't offer Ticket Transfer yet.
• The artist or venue turned Ticket Transfer off for that event/section.
• The event was cancelled (ticket buyers get automatic refunds).
• The event already took place.

All merchandise and ticket insurance originally purchased or included with the ticket are not transferable. Ticket upgrades and add-ons (parking/lounge access etc) are also non-transferable. Ticket insurance will not apply to transferred tickets.