If you're not in to receive your delivery, Royal Mail will always try and leave your tickets with a neighbour. If that isn't possible, they will hold them for you at your local delivery office.
They will leave a calling card when they tried to deliver – just use the tracking details on the card to arrange a redelivery at www.royalmail.com/redelivery, or by calling 08457 740 740.
If you'd prefer, you can just pop into your local delivery office and pick the tickets up in person – you'll need to take some ID along with the calling card they left. If you're not sure which delivery office your tickets are being held at, enter your tracking number here. If you don't have a calling card you can still collect your tickets with the tracker number and some ID with your name on.
If you don't pick your tickets up from the delivery office they will be returned to us after 14 days. Click here for more information on what happens next.
If you don't pick your tickets up from the delivery office they will be returned to us after 14 days. Click here for more information on what happens next.