We always try to send tickets out as soon as possible, but sometimes we need to wait for tickets to arrive from event organisers or venues, especially for festivals and other big events.

In cases like this we sometimes receive the tickets in batches, and to prevent any delays we’ll print and send out as many tickets as that batch will allow.

These batches are printed off in various ways - sometimes by seating blocks, sometimes alphabetically, or sometimes the event organisers will request the order in which we print tickets.

So don’t worry if a friend who booked their tickets after you receives them first, your tickets will be sent as soon as possible.

If you still haven’t received your tickets five days before the event, please get in touch and we’ll locate your tickets.