We'll send your tickets out as soon as we get the go-ahead to print from the event organisers, or when we receive the stock from the client. As we do not have overall control of the fulfilment process it's quite difficult at times to be exact with dispatch dates. However, the latest you should receive them is around 5 days before the event.
We'll keep our Ticket Dispatch page updated for all the big events happening across the UK over the next few months, so be sure to check back here for general information. If your event isn't on the dispatch page don't worry, we're adding more events all the time.
To check if your order's on its way out yet, just log into My Ticketmaster and go to your order history – the Order Status in your account will change to show that your tickets have been printed, and the latest you should receive them is around 5 days before the event. Please keep in mind that this status won't change again - tickets have been printed and are on their way.