If the Event Organiser has approved refunds, you’ll see a Request Refund button in your Ticketmaster Account. After you’ve submitted your refund request, it will be processed to the original method of payment used when you purchased your tickets. It should appear in your account within 5-7 business days, depending on your bank’s processing time. Refunds can’t be processed to a different method of payment.
Select the tab that best reflects your situation:
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If your credit or debit card number has changed but is for the same bank account, the refund will be processed to that account. You won't need to do anything else. A Fan Support Representative will contact you if we find that there is an issue processing your refund.
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Check with your banking institution or credit card company to make arrangements with them about receiving your funds.
If your refund still hasn’t appeared in your bank account after 15 working days, please contact your card issuer for the card you used to purchase the tickets, as funds should be with them.
The same applies to tickets purchased with a gift card. Refunds must be returned to the original method of payment used at time of purchase.
