Unfortunately, we can't issue a refund to any new cards you might have. On the advice of our bank, we only refund the card that was originally used to pay –this is to make sure that the refund goes to the right place and avoids any problems. Most of the time, if you've had a replacement card for the same account the refund will go into your account automatically and you won't need to do anything.
If your account is closed or you've had a replacement card and the refund still isn't appearing in your account after 15 days, please contact your card issuer. They'll be holding the funds for you and will be able to arrange a transfer to your new account. Unfortunately, we can't reclaim the money and issue the refund to a new card for you.
Have more questions? Click the 'Contact Us' link at the bottom of this page to send an email. Or if you prefer to chat, message us on WhatsApp!
0344 847 2019
WhatsApp chat is open Monday to Friday 10am - 5pm for fans with existing orders.