We can only refund the card that was originally used to pay. We can’t issue a refund to a different credit or debit card (including requests made through the self-service option).
Select the tab that best reflects your situation:
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If your credit or debit card number has changed but is for the same bank account, the refund will be processed to that account, so you won't need to do anything else.
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If your refund still isn’t appearing in your account after 15 working days, please contact your card issuer as funds should be with them.
