Unfortunately, we can't issue a refund to any new cards you might have. On the advice of our bank, we only refund the card that was originally used to pay – this is to make sure that the refund goes to the right place and avoids any problems or discrepancies. Most of the time, if you've had a replacement card for the same account the refund will go into your account automatically and you won't need to do anything.
If your account is closed or you've had a replacement card and the refund still isn't appearing in your account after 5 days, please contact the card issuer. They'll be holding the funds for you and will be able to arrange a transfer to your new account. Unfortunately we can't reclaim the money and issue the refund to a new card.
For more information about refunds, click here.