If your tickets are on Box Office collection, generally only the cardholder can pick them up. If you're not planning on going to the event yourself, there are some venues that will allow for someone else to collect the tickets on your behalf - they'll just need to take some photo ID and a Letter of Authorisation with them.
This needs to include:
Cardholder's name
Cardholder's billing address
Cardholder's phone number
Last 4 digits of the card number you paid with
Ticketmaster reference number
Seating details (where applicable)
Name and date of the event
Number of tickets booked
Name of the person collecting
Type of ID they'll provide for themselves
Cardholder's signature
If you’d prefer, you can print off a template and fill out the details – then whoever you've given the tickets to can just show it at the box office along with their photo ID and they'll get the tickets with no problems.
All of the venues below accept a Letter of Authorisation, if the venue isn't on the list a letter won't be accepted.
List of Accepted Venues
| Venue Name |
|---|
| 100 Club |
| Abbey Road Film Studios |
| Abbey Theatre |
| Aberdeen Exhibition Centre (AECC) |
| Aberdeen Music Hall |
| Aberdeen Performance Centre |
| Adelphi Theatre |
| AECC Oil and Gas Arena |
| Afan Lido, Port Talbot |
| Ageas Bowl |
| Aintree Pavilion |
| Aintree Racecourse |
| Ainwick Castle |
| AJ Bell Stadium |
| Alban Arena, St. Albans |
| Royal Albert Hall, London |
| Albert Hall, Manchester |
| Albery Theatre |
| Aldwych Theatre |
| Alex James' Farm |
| Alexandra Palace, London |
| Alexandra Stadium |
| New Alexandra Theatre, Birmingham |
| Alhambra Theatre |
| Allianz Park |
| Almeida Theatre |
| Alton Towers |
| The Ambassadors Theatre |
| American Express Community Stadium |
| Anson Rooms, Bristol |
| The Anvil, Basingstoke |
| Apollo Theatre (Shaftesbury Avenue) |
| Apollo Victoria Theatre |
| The Arches, Argyll Street, Glasgow |
| Arsenal |
| Arts Club Liverpool |
| Arts School, Glasgow |
| Art Gallery, Wolverhampton |
| Arts Theatre |
| Arundel Castle |
| Assembley Hall, Tunbridge Wells |
| Assembly Rooms, Derby |
| Aston Villa |
| Aviva Athletics |
| Aylesbury Waterhouse |
| Ayr Racecourse |
| Barbican Centre |
| Barbican Hall |
| Barfly Birmingham |
| Barfly Camden |
| Barfly Cardiff |
| Barfly Liverpool |
| Barrowlands, Glasgow |
| Basingstoke Anvil |
| Baths Hall, Scunthorpe |
| Battersea Evolution |
| Battersea Power Station |
| Beating Retreat (Horseguards Parade at Whitehall) |
| Beck Theatre |
| Bedworth Civic Hall |
| Bellahouston Park, Glasgow |
| Bestival |
| Big Top Arena, Liverpool |
| Billinham Forum |
| The Birch Theatre |
| Birkdale Golf Club (provided the collector has photo ID) |
| Birmingham Ballroom |
| Birmingham Hippodrome |
| Birmingham ICC |
| Birmingham Symphony Hall |
| Black Isle Showground |
| Blackpool Empress Ballroom Winter Gardens |
| Blackpool Opera House |
| Blackpool Tower |
| Blackpool North Pier Theatre |
| Blenheim Palace, Oxford |
| Blickling Hall |
| Bloomsbury Theatre |
| Bodega Social Nottingham |
| Bolton Arena |
| The Bongo Club |
| Bonus Arena Hull |
| Bord Gais Energy Theatre |
| Borde Hill Garden |
| Borderline |
| Bournemouth International Centre (BIC) |
| Bournemouth Pavilion |
| Bournemouth Solent Hall |
| Bournemouth Sports Club |
| Bradford St George's Hall |
| Braehead Arena |
| Brentwood Centre |
| Brewery Field |
| Bridgewater Hall |
| Bridlington Spa |
| Brighton Audio |
| Brighton Centre |
| Bristol Anson Rooms |
| Bristol Colston Hall |
| Bristol Hippodrome |
| Bristol Louisiana |
| Bristol Trinity |
| The Britannia |
| British Museum |
| O2 Brixton Academy |
| The Brook |
| Brunton Park |
| B2Net Stadium |
| The Bubble (at the O2) |
| Bush Hall, London |
| Butterworth Hall, Warwick Uni |
| Cabaret Voltaire Edinburgh |
| Cadogan Hall |
| Caird Hall, Dundee |
| Calderstone Park |
| Cambridge Theatre |
| Campbell Park |
| Motorpoint Arena Nottingham |
| Cardiff, The Great Hall |
| Cardiff Motorpoint Arena |
| Cardiff St. David's Hall |
| Cardiff University Students' Union |
| Carlisle Racecourse |
| Carlisle Sands Centre |
| Carlisle United Football Club |
| Carrow Road, Norwich |
| Cathouse, Glasgow |
| Cawdor Castle |
| Celtic Park |
| Central Pier Showbar |
| Centre Square, Middlesbrough |
| Charing Cross Theatre, London |
| Cheltenham Racecourse (provided the collector has photo ID) |
| Cheltenham Town Hall |
| Chester Racecourse |
| Civic Hall, Bedworth |
| Clapham Common |
| Clapham Grand |
| Clarence House |
| Classic Grand, Glasgow |
| Cliffs Pavilion, Southend |
| Clune Farm, Loch Ness |
| Clyde Auditorium |
| Cockpit, Leeds |
| Cofton Park, Birmingham |
| Colston Hall, Bristol |
| Comedy Store, Manchester |
| Copper Box Arena |
| Copper Pot |
| Corn Exchange, Kings Lynn |
| Corn Exchange, Exeter |
| The Coronet, London |
| Coventry Skydome |
| Craven Cottage (Fulham FC) |
| Cream, Liverpool (as long as the person collecting has photo ID) |
| Creamfields (as long as the person collecting has photo ID) |
| The Cresset, Peterborough |
| Criterion Theatre |
| Croydon Fairfield Halls |
| Crypt, Middlesbrough |
| Crystal Palace - Aviva Athletics |
| Cottesloe Theatre |
| Daresbury Estate, Halton (as long as the person collecting has photo ID) |
| Darwen Library Theatre |
| De Montford Hall, Leicester (Not accepted for duplicated tickets) |
| Deaf Institute Manchester |
| Delamere Forest |
| Derby Arena |
| Derby Assembly Rooms |
| Derngate Northampton |
| Dingwalls, Camden |
| Dominion Theatre |
| Doncaster Dome |
| Doncaster Racecourse |
| Download Festival |
| Duchess Theatre |
| Dudley Town Hall |
| Duke Of York's Theatre, London |
| Earls Court, London (Please note, Earls Court will NOT accept Letters of Authorisation for the Brit Awards) |
| Easter Road, Edinburgh |
| Eden Court Theatre |
| Edgbaston (Warwickshire County Cricket Club) |
| Edinburgh Castle Esplanade |
| Edinburgh Corn Exchange |
| Edinburgh Festival Theatre (MUST have the reference and be able to confirm the name and details of the person who made the booking) |
| Edinburgh Liquid Room |
| Edinburgh Picture House |
| Edinburgh Playhouse |
| Eirias Stadium |
| Electric Brixton |
| Elland Road |
| Emirates Old Trafford (Lancashire CCC) |
| Emirates Stadium, London |
| Emirates Stadium, Glasgow |
| Etihad Stadium |
| Eventim Apollo |
| Everton FC (Goodison Park) |
| Evolution Festival |
| Evolution Festival |
| Excel, London |
| Exeter Corn Exchange |
| Express Ballroom |
| Fabric |
| Fairfield Halls, Croyden |
| Falkirk Stadium |
| Fat Sams, Dundee |
| Fearneham Hall |
| Fifty Three Degrees, Preston |
| Finsburys Park, London |
| First Direct Arena, Leeds |
| Five Lakes Arena |
| Floral Pavilion Theatre |
| Flying Scotsman |
| Forum Malvern |
| Franklin's Gardens |
| Fratton Park |
| Fulham Palace |
| Garage, Aberdeen |
| Garage, Glasgow |
| Garage, London |
| Garrick Theatre |
| Gaynes Park Estate |
| Resorts World Arena, Birmingham |
| Gielgud Theatre |
| Glasgow Barrowlands |
| Glasgow Garage |
| Glasgow Green (From the Charlotte Street Entrance Box Office) |
| Glasgow Royal Concert Hall |
| Glasgow Theatre Royal |
| G Live, Guildford |
| Glee Club (all locations) |
| Global Gathering |
| Gloucester Country Cricket Club |
| Goldsmiths Student Union |
| Goodison Park (Everton FC) |
| Gorilla, Manchester |
| Grand Opera House, York |
| Grand Hall Kilmanock |
| Grand Theatre, Leeds |
| Grand Theatre, Blackpool |
| Great Hall, Cardiff |
| Greenhouse Meadow Shrewsbury |
| Greenock Town Hall |
| Greenwich Peninsula Grandstand |
| Grimsby Auditorium |
| Guild of Students Liverpool |
| Guildford Civic Hall |
| Hackney Empire |
| Hamilton Park Racecourse |
| Hammersmith Apollo |
| Hampden Park/Hampden Stadium |
| Harewood House |
| Harold Pinter Theatre |
| Hawth Theatre |
| Haydock Park Racecourse |
| Harrogate International Centre |
| Headingly Cricket Ground |
| Heaton Park, Manchester |
| Heaven |
| Henham Park |
| Her Majesty's Theatre (Only accepted for Phantom of the Opera) |
| Highfield Road (Coventry FC) |
| Highland Military Tattoo |
| Hippodrome Theatre Birmingham |
| His Majesty's Theatre |
| Home Park Stadium, Plymouth |
| Hop Farm (for Hop Farm Festival) |
| Hopetoun House |
| Horse Guards Parade (for Beating Retreat at White Hall) |
| Hospital Gallery |
| Houses of Parliament |
| Hove Centre |
| Hove County Cricket Ground |
| Holmfirth Picturedrome |
| Hull City Hall |
| Hull New Theatre |
| Hull University |
| Hurlingham Park |
| Ibrox Stadium |
| ICC Birmingham |
| O2 Institute Birmingham |
| Ipswich Regent Theatre |
| Ironworks, Inverness |
| Isle of Wight Festival |
| Islington Assembly Hall |
| Journal Tyne Theatre (now the Tyne Theatre) |
| The Junction, Cambridge |
| Keepmoat Stadium |
| Kelvin Hall ISA, Glasgow |
| Kempton Park Racecourse |
| Kendal Calling |
| Kendal Leisure Centre |
| Kensington Palace |
| Kenwood House |
| Kew Gardens |
| Kilmarnock Football Club |
| King George's Hall, Blackburn |
| King Power Stadium |
| King Tut’s Wah Wah Hut |
| King's College London (KCLSU) |
| Kings Cross Theatre |
| King's Lynn, Corn Exchange |
| Kings Theatre, Edinburgh |
| Kings Theatre, Glasgow |
| Kings Theatre, Southsea |
| Kingsholm Stadium |
| Kingston Communication Stadium, Hull |
| Knebworth Park (NB. the person collecting the ticket must have ID) |
| Koko, London |
| Lambeth Palace Library |
| Lancashire CCC (Old Trafford Cricket Ground) |
| Latitude Festival |
| Leadmill, Sheffield |
| Leas Cliff Hall, Folkestone |
| Lee Valley Velopark |
| Leeds Beckett Student Union |
| Leeds City Varieties |
| Leeds Cockpit |
| Leeds First Direct Arena |
| Leeds Grand Theatre |
| Leeds Met Student Union |
| Leeds Town Hall |
| Leeds University |
| Leicester De Montfort Hall |
| Leicester Square Theatre |
| Leigh Sports Villiage |
| The Lemon Tree |
| Liberty Stadium |
| Library, Birmingham |
| Lighthouse, Poole |
| Lincoln Engine Shed |
| Lincoln Showground |
| Liquid Room, Edinburgh |
| Liverpool Arts Club |
| Liverpool Empire |
| Liverpool Guild of Students |
| Liverpool Mountford Hall |
| Liverpool ONE |
| Liverpool Olympia |
| Liverpool Philharmonic Hall |
| Liverpool Eric's |
| Liverpool University |
| Llandudno Venue Cymru |
| Lock 17 |
| Loftus Road Stadium |
| London Coliseum |
| London KCLSU (King's College London Students' Union) |
| London Oslo |
| London Palladium |
| London Pavilion |
| London Road Stadium |
| London Roundhouse |
| London Supperclub |
| London Underworld |
| London Wonderground |
| Longleat |
| Lowry |
| Ludlow Castle |
| Lyceum Theatre |
| Lytham Festival |
| Lyttleton Theatre |
| Lyric Theatre |
| Madejski Stadium |
| Magnum Main Hall |
| Maidstone Leisure Centre |
| Mallory Park |
| Manchester Academy (1, 2, 3 & Club Academy) |
| Manchester Apollo |
| Manchester Cathedral |
| Manchester Central (formerly G-Mex) |
| Manchester Palace Theatre |
| Manchester Ritz |
| Manchester United Museum |
| Manchester Velodrome |
| Margate Winter Gardens |
| Matter, within O2 complex |
| Mayflower Theatre |
| The Meadows, Edinburgh |
| Meadowbank Stadium, Edinburgh |
| Mercure Royal Hotel, Hull |
| Mercedes Benz World |
| Metro Club |
| Middlesbrough Town Hall |
| Milllennium Centre, Wales |
| Millennium Music Hall |
| Millennium Square, Leeds |
| Milton Keynes National Bowl |
| Milton Keynes Theatre |
| Moscow State Circus |
| Motorpoint Arena Cardiff |
| Motorpoint Arena Nottingham |
| Mountford Hall Liverpool |
| Murrayfield Stadium (NOT FOR HEINEKEN CUP) |
| Museum of London |
| Nation, Liverpool (MUST bring valid ID as well as LOA) |
| National Arboretum |
| National Bowl, Milton Keynes |
| National Cycling Centre |
| National Gallery, Trafalgar Square (NOT National Portrait Gallery) |
| National Ice Centre, Nottingham |
| National Stadium, Hampden Park, Glasgow |
| Natural History Museum Ice Rink |
| Neptune Theatre |
| New Alexandra Theatre, Birmingham |
| New London Theatre |
| New Theatre Hull |
| New Theatre Oxford |
| New Wimbledon Theatre |
| New Wimbledon Studio |
| Newbury Racecourse |
| Newcastle Tyne Theatre |
| Newmarket Racecourse |
| Newport Centre |
| New Victoria Theatre |
| NIA Birmingham |
| Nice n' Sleazy, Glasgow |
| Night and Day Cafe, Manchester |
| Noel Coward Theatre |
| Norfolk Showground |
| Northamptonshire County Cricket Ground |
| North Pier Theatre, Blackpool |
| Northern Echo Arena Darlington |
| Norwich Waterfront Hall |
| Norwich Theatre Royal |
| Norwich UEA |
| Nottingham Arena Motorpoint |
| Nottingham Rescue Rooms |
| Nottingham Rock City |
| Nottingham Royal Centre |
| Nottingham Royal Concert Hall |
| Nottingham Tennis Centre |
| Novello Theatre |
| O2 Academy Birmingham |
| O2 Academy Bournemouth |
| O2 Academy Bristol |
| O2 Academy Brixton |
| O2 Academy Edinburgh |
| O2 Academy Glasgow |
| O2 Academy Islington |
| O2 Academy Leeds (Must be signed) |
| O2 Academy Leicester |
| O2 Academy Liverpool |
| O2 Academy Oxford |
| O2 Academy2 Oxford |
| O2 Academy Sheffield |
| O2 Apollo Manchester |
| O2 City Hall, Newcastle |
| O2 Forum Kentish Town |
| O2 Institute1 Birmingham |
| O2 Institute2 Birmingham |
| O2 Institute3 Birmingham |
| O2 Ritz Manchester |
| O2 Shepherds Bush Empire |
| O2 Victoria Warehouse |
| Octagon, Sheffield |
| Old Course, St Andrews |
| Old Fire Station |
| Old Fruit Market, Glasgow |
| Old Rep Theatre |
| Old Royal Naval College |
| Old Trafford |
| Old Trafford Cricket Ground (Lancashire CCC) |
| Olivier Theatre |
| Olympia, London (not accepted for duplicate tickets) |
| Olympic Park |
| Opera House, Manchester |
| Oran Mor, Glasgow |
| Orchard Theatre, Dartford |
| Ormsby Hall (a full LOA and ID must be provided) |
| Osbourne House |
| Oval (SCCC) |
| OVO Hydro |
| Paisley Abbey |
| Palace Green Library |
| Palace, Newark |
| Palace Theatre, Manchester |
| Palace Theatre, London |
| Palace Theatre, Southend |
| Park Inn, Aberdeen |
| Parklife Festival |
| Parr Hall, Warrington |
| P & J Arena |
| Peacock Theatre |
| Perth Concert Hall |
| Peterborough Arena |
| Phoenix Theatre |
| Piccadilly Theatre |
| Pickaquoy Centre, Orkney |
| Picture House, Edinburgh |
| Picturedrome |
| Pink Pavilion, The Works |
| Playhouse, Edinburgh |
| Playhouse, Whitley Bay |
| Playhouse Theatre, London |
| Plymouth Home Park Stadium |
| Plymouth Pavilions |
| Point Theatre |
| Portman Road, Ipswich |
| Portsmouth Guildhall |
| Portsmouth Pyramid Centre |
| Potterrow, Edinburgh |
| Powderham Castle |
| Preston 53 Degrees |
| Preston Guildhall |
| Pride Park Stadium (Derby County FC) |
| Prince Edward Theatre |
| Prince of Wales Theatre |
| Princes Hall, Aldershot |
| Princess Theatre, Torquay |
| Principality Stadium |
| Proact Stadium |
| Project Zoo |
| Pyramid, Warrington |
| Queen Margaret Union |
| Queens Club, London |
| Queens Hall, Dunoon |
| Queens Hall, Edinburgh |
| Queens Theatre |
| QMU |
| Rally of Scotland (Various venues) |
| Rescue Rooms, Nottingham |
| Regent Theatre, Stoke on Trent |
| Relentless Garage |
| Richmond Theatre |
| Ricoh Arena |
| Riverside Park, Newark |
| Rock City, Nottingham |
| Rockingham |
| Ross Bandstand, Edinburgh |
| Roundhouse, London |
| Royal Albert Hall, London |
| Royal Birkdale Golf Club (provided the collector has photo ID) |
| Royal Chelsea Hospital |
| Royal Court, Liverpool |
| Royal Festival Hall, South Bank |
| Royal Highland Centre |
| Royal Lytham and St Annes |
| Royal Opera House |
| Royal Pavilion Ice Rink |
| Royal Shakespeare Theatre |
| Royal St George's Golf Club |
| Royal Victoria Park |
| Rugby Park, Kilmarnock |
| Saatchi Gallery |
| Sadlers Wells Theatre |
| Sage - Gateshead |
| Sainsburys Anniversary Games |
| Salisbury City Hall |
| St. David's Hall, Cardiff |
| Sandown Park Race Course |
| Santa Pod Raceway |
| Savoy Theatre |
| Scarborough Open Air Theatre |
| Scholar Leicester |
| Scone Palace |
| Scotstoun Stadium |
| SECC Glasgow |
| SEC Armadillo |
| Sefton Park (Moscow State Circus) |
| Shaftesbury Theatre, London |
| Shanklin Theatre, London |
| Shaw Theatre, London |
| Sheffield City Hall |
| Sheffield Leadmill |
| Sheffield Memorial Hall |
| Sheffield University |
| O2 Shepherd’s Bush Empire (MUST include:last 4 digits of the customers card.) |
| Sherwood Pines, Nottingham (with photo ID) |
| Sincil Bank Stadium |
| Sin City |
| Singleton Park |
| Sixways Stadium |
| Skydome, Coventry |
| Slade Rooms Wolverhampton |
| Sneaky Pete's, Edinburgh |
| Social, The, London |
| Somerset House |
| Somersault Festival |
| Sound Control, Manchester |
| Southampton Brook |
| Southampton Rosebowl |
| Southampton University |
| Southport Theatre |
| Spa Pavilion, Felixstowe |
| Sportcity Stadium, Manchester |
| Stafford Gatehouse |
| St Andrews |
| Stealth, Nottingham |
| Steel Yard London |
| St George's Hall, Bradford |
| St George's Hall, Bristol |
| St James' Church, London Piccadilly |
| St James' Park |
| St Martin’s Theatre |
| St Marys Stadium, Southampton |
| Stadium of Light (Sunderland FC) |
| Sunderland Empire |
| Swan Theatre, Wycombe |
| Swansea Grand Theatre |
| SWG3, Glasgow (This includes The Poetry Club, SWG3 and SWG3 Galvinezers Yard ) |
| Swindon Arts Centre |
| Symphony Hall, Birmingham |
| Tabernacle |
| Tameside Hippodrome |
| Tatton Park |
| Telford Town Park |
| Theatre Royal Brighton |
| Theatre Royal Drury Lane |
| Theatre Royal Glasgow |
| Theatre Royal Haymarket |
| Thekla Social, Bristol |
| The Great Hall, Cardiff |
| Threesixty Theatre, London |
| TMF Soundworks |
| Tobacco Factory, Bristol (must bring the booking confirmation as well) |
| Town Hall, Birmingham |
| Trafalgar Studios |
| Trafford Centre |
| Tramshed, Cardiff |
| Trinity Bristol |
| The Troxy |
| Truro Hall |
| Tunbridge Wells Assembly Hall Theatre |
| Tunmills, London |
| The Tunnels, Aberdeen |
| Twickenham Stoop |
| 229 The Venue |
| Tyne Theatre |
| Tynecastle Stadium (Hearts FC) |
| Tynemouth Priory and Castle |
| Udderbelly Festival |
| UCI Track Cycling |
| Upton Park |
| University of London Union (ULU) - correct ID and correct info on letter required |
| Underworld, London |
| Union Chapel, London |
| Usher Hall, Edinburgh |
| Utilita Arena Birmingham |
| Utilita Arena Newcastle |
| Utilita Arena Sheffield |
| Venue – Edinburgh |
| Venue Cymru |
| Victoria Palace Theatre, London |
| Victoria Park London |
| Victoria Hall |
| Victoria Theatre Halifax |
| Village Underground, London |
| Viva Blackpool |
| Wakestock |
| Wales Millennium Centre |
| Wales Rally GB |
| The Warehouse (formerly Moshulu) |
| Warehouse Project |
| Warwick Arts Centre |
| Warwick Castle |
| Warwickshire County Cricket Club (Edgbaston) |
| Water Front Hall |
| Watford Coliseum |
| Wembley Stadium (Customers MUST bring photo I.D. and full details. For the NFL games customers must take the confirmation email that is sent to the cardholder) |
| Westfield London |
| Westminster Cathedral |
| Weston Homes Community Stadium |
| Weston Super Mare Beach |
| Westpoint Arena |
| Westfield Stratford City |
| White Hall (for Beating Retreat - Horse Guards Parade) |
| White Rock Theatre |
| Whitley Bay Playhouse |
| Wilderness Festival |
| Wildlife Festival |
| Windsor Hall, Bournemouth |
| Winter Wonderland in Hyde Park |
| Wolverhampton Civic Hall |
| Woburn Abbey |
| The Woodville |
| The Works, Pink Pavilion |
| Wormsley Cricket Ground (a print out of booking confirmation email will suffice) |
| Worthing Pavilion Theatre |
| Wulfrun Hall |
| Wyvern Theatre |
| Yellow Arch Studios |
| York Barbican |
| York Fibbers |
| York Hall, London |