If your tickets are on box office collection, generally only the cardholder can pick them up. If you're not planning on going to the event yourself, there are some venues that will allow for someone else to collect the tickets on your behalf - they'll just need to take some photo ID and a letter of authorisation from you with them. This needs to include:
The cardholder's name
Billing address
Cardholder's phone number
Last 4 digits of the card number you paid with
Ticketmaster reference number
Seating details (where applicable)
Name & date of the event
Number of tickets booked
Name of the person collecting
Type of ID they'll provide for themselves
Cardholder's signature
If you’d prefer, you can print off a template here and fill out the details – then whoever you've given the tickets to can just show it at the box office along with their photo ID and they'll get the tickets without a problem.
All the venues below accept a letter of authorisation, but if the venue isn't on the list a letter won't be accepted.
List of Accepted Venues
A
Abbey Road Film Studios
Abbey Theatre
ABC 1, Glasgow
Aberdeen Exhibition Centre (AECC)
Aberdeen Music Hall
Aberdeen Performance Centre
Academy Manchester (1, 2, 3 & Club Academy)
Adelphi Theatre
AECC Oil and Gas Arena
Afan Lido, Port Talbot
Ageas Bowl
Aintree Pavilion
Aintree Racecourse
Ainwick Castle
AJ Bell Stadium
Alban Arena, St. Albans
Royal Albert Hall, London
Albert Hall, Manchester
Albery Theatre
Aldwych Theatre
Alex James' Farm
Alexandra Stadium
New Alexandra Theatre, Birmingham
Alhambra Theatre
Allianz Park
Almeida Theatre
Alton Towers
The Ambassadors Theatre
American Express Community Stadium
Anson Rooms, Bristol
The Anvil, Basingstoke
Apollo Theatre (Shaftesbury Avenue)
Apollo Victoria Theatre
The Arches, Argyll Street, Glasgow
Arsenal
Arts Club Liverpool
Arts School, Glasgow
Art Gallery, Wolverhampton
Arts Theatre
Arundel Castle
Assembley Hall, Tunbridge Wells
Assembly Rooms, Derby
Aston Villa
Aviva Athletics - all venues (except for duplicate tickets)
Aylesbury Waterhouse
Ayr RacecourseB
Barbican Centre
Barbican Hall
Arena Birmingham (Formerly Barclaycard Arena)
Barfly Birmingham
Barfly Camden
Barfly Cardiff
Barfly Liverpool
Barrowlands, Glasgow
Basingstoke Anvil
Baths Hall, Scunthorpe
Battersea Evolution
Battersea Power Station
Beating Retreat (Horseguards Parade at Whitehall)
Beck Theatre
Bedworth Civic Hall
Bellahouston Park, Glasgow
Bestival
Big Top Arena, Liverpool
Billinham Forum
The Birch Theatre
Birkdale Golf Club (provided the collector has photo ID)
Birmingham Ballroom
Birmingham Hippodrome
Birmingham ICC
Birmingham Symphony Hall
Black Isle Showground
Blackpool Empress Ballroom Winter Gardens
Blackpool Opera House
Blackpool Tower
Blackpool North Pier Theatre
Blenheim Palace, Oxford
Blickling Hall
Bloomsbury Theatre
Bodega Social Nottingham
Bolton Arena
The Bongo Club
Bord Gais Energy Theatre
Borde Hill Garden
Borderline
Bournemouth International Centre (BIC)
Bournemouth Pavilion
Bournemouth Solent Hall
Bournemouth Sports Club
Bradford St George's Hall
Braehead Arena
Brentwood Centre
Brewery Field
Bridgewater Hall
Bridlington Spa
Brighton Audio
Brighton Centre
Bristol Anson Rooms
Bristol Colston Hall
Bristol Hippodrome
Bristol Louisiana
Bristol Trinity
The Britannia
British Museum
O2 Brixton Academy
The Brook
Brunton Park
B2Net Stadium
The Bubble (at the O2)
Bush Hall, London
Butterworth Hall, Warwick UniC
Cabaret Voltaire Edinburgh
Cadogan Hall
Caird Hall, Dundee
Calderstone Park
Cambridge Theatre
Campbell Park
Motorpoint Arena Nottingham (Formely the Capital FM Arena Nottingham)
Cardiff, The Great Hall
Cardiff Motorpoint Arena (Formerly the Cardiff International Arena)
Cardiff St. David's Hall
Cardiff University Students' Union
Carlisle Racecourse
Carlisle Sands Centre
Carlisle United Football Club
Carrow Road, Norwich
Cathouse, Glasgow
Cawdor Castle (provided LOA contains all info and collector has ID)
Celtic Park
Central Pier Showbar
Centre Square, Middlesbrough
Charing Cross Theatre, London
Cheltenham Racecourse (provided the collector has photo ID)
Cheltenham Town Hall
Chester Racecourse
City Hall, Newcastle
Civic Hall, Bedworth
Clapham Common
Clapham Grand
Clarence House
Classic Grand, Glasgow
Cliffs Pavilion, Southend
Clune Farm, Loch Ness
Clyde Auditorium
Cockpit, Leeds
Cofton Park, Birmingham
Colston Hall, Bristol
Comedy Store, Manchester
Copper Box Arena
Copper Pot
Corn Exchange, Kings Lynn
Corn Exchange, Exeter
The Coronet, London
Coventry Skydome
Craven Cottage (Fulham FC)
Cream, Liverpool (as long as the person collecting has photo ID)
Creamfields (as long as the person collecting has photo ID)
The Cresset, Peterborough
Criterion Theatre
Croydon Fairfield Halls
Crypt, Middlesbrough
Crystal Palace - Aviva Athletics (except for duplicated tickets)
Cottesloe TheatreD
Daresbury Estate, Halton (as long as the person collecting has photo ID)
Darwen Library Theatre
De Montford Hall, Leicester (Not accepted for duplicated tickets)
Deaf Institute Manchester
Delamere Forest
Derby Arena
Derby Assembly Rooms
Derngate Northampton
Dingwalls, Camden
Dominion Theatre
Doncaster Dome
Doncaster Racecourse
Download Festival
Duchess Theatre
Dudley Town HallE
Earls Court, London (Please note, Earls Court will NOT accept Letters of Authorisation for the Brit Awards)
Easter Road, Edinburgh
Eden Court Theatre
Edgbaston (Warwickshire County Cricket Club)
Edinburgh Castle Esplanade
Edinburgh Corn Exchange
Edinburgh Festival Theatre (MUST have the reference and be able to confirm the name and details of the person who made the booking)
Edinburgh Liquid Room
Edinburgh Picture House
Edinburgh Playhouse
Eirias Stadium
Electric Brixton
Elland Road
Emirates Old Trafford (Lancashire CCC)
Emirates Stadium, London
Emirates Stadium, Glasgow
Etihad Stadium
Eventim Apollo
Everton FC (Goodison Park)
Evolution Festival
Evolution Festival
Excel, London
Exeter Corn Exchange
Express BallroomF
Fabric
Fairfield Halls, Croyden
Falkirk Stadium
Fat Sams, Dundee
Fearneham Hall
Fifty Three Degrees, Preston
Finsburys Park, London
First Direct Arena, Leeds
Five Lakes Arena
Floral Pavilion Theatre
FlyDSA Arena Sheffield
Flying Scotsman
Forum Malvern
Franklin's Gardens
Fratton Park
Fulham PalaceG
Garage, Aberdeen
Garage, Glasgow
Garage, London
Garrick Theatre
Gaynes Park Estate
Resorts World Arena, Birmingham (formally known as Genting Arena)
Gielgud Theatre
Glasgow Barrowlands
Glasgow Garage
Glasgow Green (From the Charlotte Street Entrance Box Office)
Glasgow Royal Concert Hall
SECC Hydro (formerly Glasgow SECC)
Glasgow Theatre Royal
G Live, Guildford
Glee Club (all locations)
Global Gathering
Gloucester Country Cricket Club
Goldsmiths Student Union
Goodison Park (Everton FC)
Gorilla, Manchester
Grand Opera House, York
Grand Hall Kilmanock
Grand Theatre, Leeds
Grand Theatre, Blackpool
Great Hall, Cardiff
Greenhouse Meadow Shrewsbury
Greenock Town Hall
Greenwich Peninsula Grandstand
Grimsby Auditorium
Guild of Students Liverpool
Guildford Civic HallH
Hackney Empire
Hamilton Park Racecourse
Hammersmith Apollo
Hampden Park/Hampden Stadium
Harewood House
Harold Pinter Theatre
Hawth Theatre
Haydock Park Racecourse
Harrogate International Centre
Headingly Cricket Ground
Heaton Park, Manchester
Heaven
Henham Park (Latitude Festival 2015)
Her Majesty's Theatre (Only accepted for Phantom of the Opera)
Highfield Road (Coventry FC)
Highland Military Tattoo
Hippodrome Theatre Birmingham
His Majesty's Theatre
Home Park Stadium, Plymouth
Hop Farm (for Hop Farm Festival)
Hopetoun House
Horse Guards Parade (for Beating Retreat at White Hall)
Hospital Gallery
Houses of Parliament
Hove Centre
Hove County Cricket Ground
Holmfirth Picturedrome
Hull City Hall
Hull New Theatre
Hull University
100 Club
Hurlingham Park
Hydro Arena Glasgow (SSE Hydro)
Hylands Park, Chelmsford (V Festival - full LOA is strictly required)I
ICC Birmingham
O2 Institute Birmingham
Ipswich Regent Theatre
Ironworks, Inverness
Isle of Wight Festival
Islington Assembly HallJ
Journal Tyne Theatre (now the Tyne Theatre)
The Junction, CambridgeK
Keepmoat Stadium
Kelvin Hall ISA, Glasgow
Kempton Park Racecourse
Kendal Calling
Kendal Leisure Centre
Kensington Palace
Kenwood House
Kew Gardens
Kilmarnock Football Club
King George's Hall, Blackburn
King Power Stadium
King Tut’s Wah Wah Hut
King's College London (KCLSU)
Kings Cross Theatre
King's Lynn, Corn Exchange
Kings Theatre, Edinburgh
Kings Theatre, Glasgow
Kings Theatre, Southsea
Kingsholm Stadium
Kingston Communication Stadium, Hull
Knebworth Park (NB. the person collecting the ticket must have ID)
Koko, LondonL
Lambeth Palace Library
Lancashire CCC (Old Trafford Cricket Ground)
Latitude Festival
Leadmill, Sheffield
Leas Cliff Hall, Folkestone
Lee Valley Velopark
Leeds Beckett Student Union
Leeds City Varieties
Leeds Cockpit
Leeds First Direct Arena
Leeds Grand Theatre
Leeds Met Student Union
Leeds Town Hall
Leeds University
Leicester De Montfort Hall
Leicester Square Theatre
Leigh Sports Villiage
The Lemon Tree
Liberty Stadium
Library, Birmingham
Lighthouse, Poole
Lincoln Engine Shed
Lincoln Showground
Liquid Room, Edinburgh
Liverpool Arts Club
Liverpool Empire
Liverpool Guild of Students
Liverpool Mountford Hall
Liverpool ONE
Liverpool Olympia
Liverpool Philharmonic Hall
Liverpool Eric's
Liverpool University
Llandudno Venue Cymru
Lock 17
Loftus Road Stadium
London Coliseum
London KCLSU (King's College London Students' Union)
London Oslo
London Palladium
London Pavilion
London Road Stadium
London Roundhouse
London Supperclub
London Underworld
London Wonderground
Longleat
Lowry
Ludlow Castle
Lyceum Theatre
Lytham Festival
Lyttleton Theatre
Lyric TheatreM
Madejski Stadium
Magnum Main Hall
Maidstone Leisure Centre
Mallory Park
Manchester Academy (1, 2, 3 & Club Academy)
Manchester Apollo
Manchester Cathedral
Manchester Central (formerly G-Mex)
Manchester Palace Theatre
Manchester Ritz
Manchester United Museum
Manchester Velodrome
Margate Winter Gardens
Matter, within O2 complex
Mayflower Theatre
The Meadows, Edinburgh
Meadowbank Stadium, Edinburgh
Mercure Royal Hotel, Hull
Mercedes Benz World
Metro Club
Metro Radio Arena, Newcastle
Middlesbrough Town Hall
Milllennium Centre, Wales
Millennium Music Hall
Millennium Square, Leeds
Milton Keynes National Bowl
Milton Keynes Theatre
Moscow State Circus
Motorpoint Arena Cardiff
Motorpoint Arena Nottingham (Formely the Capital FM Arena Nottingham)
Mountford Hall Liverpool
Murrayfield Stadium (NOT FOR HEINEKEN CUP)
Museum of London N
Nation, Liverpool (MUST bring valid ID as well as LOA)
National Arboretum
National Bowl, Milton Keynes
National Cycling Centre
National Gallery, Trafalgar Square (NOT National Portrait Gallery)
National Ice Centre, Nottingham
National Stadium, Hampden Park, Glasgow
Natural History Museum Ice Rink
Neptune Theatre
New Alexandra Theatre, Birmingham (Formerly Alexandra Theatre)
New London Theatre
New Theatre Hull
New Theatre Oxford
New Wimbledon Theatre
New Wimbledon Studio
Newbury Racecourse
Newcastle City Hall
Newcastle Tyne Theatre
Newmarket Racecourse
Newport Centre
New Victoria Theatre
NIA Birmingham
Nice n' Sleazy, Glasgow
Night and Day Cafe, Manchester
Noel Coward Theatre
Norfolk Showground
Northamptonshire County Cricket Ground
North Pier Theatre, Blackpool
Northern Echo Arena Darlington
Norwich Waterfront Hall
Norwich Theatre Royal
Norwich UEA
Nottingham Arena Motorpoint
Nottingham Rescue Rooms
Nottingham Rock City
Nottingham Royal Centre
Nottingham Royal Concert Hall
Nottingham Tennis Centre
Novello TheatreO
O2 ABC Glasgow
O2 ABC2 Glasgow
O2 Academy Birmingham
O2 Academy Bournemouth
O2 Academy Bristol
O2 Academy Brixton
O2 Academy Glasgow
O2 Academy Islington
O2 Academy Leeds (Must be signed)
O2 Academy Leicester
O2 Academy Liverpool
O2 Academy Newcastle
O2 Academy Oxford
O2 Academy2 Oxford
O2 Academy Sheffield
O2 Apollo Manchester
O2 Forum Kentish Town
O2 Institute1 Birmingham
O2 Institute2 Birmingham
O2 Institute3 Birmingham
O2 Ritz Manchester
O2 Shepherds Bush Empire
Octagon, Sheffield
Old Course, St Andrews
Old Fire Station
Old Fruit Market, Glasgow
Old Rep Theatre
Old Royal Naval College
Old Trafford
Old Trafford Cricket Ground (Lancashire CCC)
Olivier Theatre
Olympia, London (not accepted for duplicate tickets)
Olympic Park
Opera House, Manchester
Oran Mor, Glasgow
Orchard Theatre, Dartford
Ormsby Hall (a full LOA and ID must be provided)
Osbourne House
Oval (SCCC)P
Paisley Abbey
Palace Green Library
Palace, Newark
Palace Theatre, Manchester
Palace Theatre, Southend
Park Inn, Aberdeen
Parklife Festival
Parr Hall, Warrington
P & J Arena
Peacock Theatre
Perth Concert Hall
Peterborough Arena
Phoenix Theatre
Piccadilly Theatre
Pickaquoy Centre, Orkney
Picture House, Edinburgh
Picturedrome
Pink Pavilion, The Works
Playhouse, Edinburgh
Playhouse, Whitley Bay
Playhouse Theatre, London
Plymouth Home Park Stadium
Plymouth Pavilions
Point Theatre
Portman Road, Ipswich
Portsmouth Guildhall
Portsmouth Pyramid Centre
Potterrow, Edinburgh
Powderham Castle
Preston 53 Degrees
Preston Guildhall
Pride Park Stadium (Derby County FC)
Prince Edward Theatre
Prince of Wales Theatre
Princes Hall, Aldershot
Princess Theatre, Torquay
Principality Stadium
Proact Stadium
Project Zoo
Pyramid, WarringtonQ
Queen Margaret Union
Queens Club, London
Queens Theatre
Queens Hall Edinburgh
QMUR
Rally of Scotland (Various venues)
Rescue Rooms, Nottingham
Regent Theatre, Stoke on Trent
Relentless Garage
Richmond Theatre
Ricoh Arena
Riverside Park, Newark
Rock City, Nottingham
Rockingham
Ross Bandstand, Edinburgh
Roundhouse, London
Royal Albert Hall, London
Royal Birkdale Golf Club (provided the collector has photo ID)
Royal Chelsea Hospital
Royal Court, Liverpool
Royal Festival Hall, South Bank
Royal Highland Centre
Royal Lytham and St Annes
Royal Opera House
Royal Pavilion Ice Rink
Royal Shakespeare Theatre
Royal St George's Golf Club
Royal Victoria Park
Rugby Park, KilmarnockS
Saatchi Gallery
Sadlers Wells Theatre
Sage - Gateshead
Sainsburys Anniversary Games
Salisbury City Hall
St. David's Hall, Cardiff
Sandown Park Race Course
Santa Pod Raceway
Savoy Theatre
Scarborough Open Air Theatre
Scholar Leicester
Scone Palace
Scotstoun Stadium
SECC Glasgow
SEC Armadillo
Sefton Park (Moscow State Circus)
Shaftesbury Theatre, London
Shanklin Theatre, London
Shaw Theatre, London
Sheffield FlyDSA Arena
Sheffield City Hall
Sheffield Leadmill
NB Original payment card must be presented along with letter of authorisation Official Venue Policy:
“In order to prevent touting it is now essential that all customers collecting tickets on the door (will-calls) bring the original credit card used to purchase those tickets. Tickets will not be released to customers who cannot provide the credit card used to purchase them. We will no longer release tickets to customers before they enter the venue. This is in the interests of all true music fans who want to pay the face value of tickets, rather than an inflated 'touted' price. Furthermore on selected shows we may only offer a collection service and will not post tickets out to customers in advance. We thank you for your understanding in this matter.”
Sheffield Memorial Hall
Sheffield University
O2 Shepherd’s Bush Empire (MUST include:last 4 digits of the customers card.)
Sherwood Pines, Nottingham (with photo ID)
Sincil Bank Stadium
Sin City
Singleton Park
Sixways Stadium
Skydome, Coventry
Slade Rooms Wolverhampton
Sneaky Pete's, Edinburgh
Social, The, London
Somerset House
Somersault Festival
Sound Control, Manchester
Southampton Brook
Southampton Rosebowl
Southampton University
Southport Theatre
Spa Pavilion, Felixstowe
Sportcity Stadium, Manchester
SSE Hydro
Stafford Gatehouse
St Andrews
Stealth, Nottingham
Steel Yard London
St George's Hall, Bradford
St George's Hall, Bristol
St James' Church, London Piccadilly
St James' Park
St Martin’s Theatre
St Marys Stadium, Southampton
Stadium of Light (Sunderland FC)
Strathallan Castle (T in th ePark 2015)
Sunderland Empire
Swan Theatre, Wycombe
Swansea Grand Theatre
Swindon Arts Centre
Symphony Hall, BirminghamT
Tabernacle
Tameside Hippodrome
Tatton Park
Telford Town Park
Theatre Royal Brighton
Theatre Royal Drury Lane
Theatre Royal Glasgow
Theatre Royal Haymarket
Thekla Social, Bristol
The Great Hall, Cardiff
Threesixty Theatre, London
TMF Soundworks
Tobacco Factory, Bristol (must bring the booking confirmation as well)
Town Hall, Birmingham
Trafalgar Studios
Trafford Centre
Tramshed, Cardiff
Trinity Bristol
The Troxy
Truro Hall
Tunbridge Wells Assembly Hall Theatre
Tunmills, London
The Tunnels, Aberdeen
Twickenham Stoop
229 The Venue
Tyne Theatre
Tynecastle Stadium (Hearts FC)
Tynemouth Priory and CastleU
Udderbelly Festival
UCI Track Cycling
Upton Park
University of London Union (ULU) - correct ID and correct info on letter required
Underworld, London
Union Chapel, London
Usher Hall, EdinburghV
V Festival (Both sites, full LOA is strictly required)
Venue – Edinburgh
Venue Cymru
Victoria Park London
Victoria Hall
Victoria Theatre Halifax
Victoria Warehouse
Village Underground, London
Viva BlackpoolW
Wakestock
Wales Millennium Centre
Wales Rally GB
The Warehouse (formerly Moshulu)
Warehouse Project
Warwick Arts Centre
Warwick Castle
Warwickshire County Cricket Club (Edgbaston)
Water Front Hall
Watford Coliseum
Wembley Stadium (Customers MUST bring photo I.D. and full details. For the NFL games customers must take the confirmation email that is sent to the cardholder)
Westfield London
Westminster Cathedral
Weston Homes Community Stadium
Weston Park (V Festival - Full LOA required, this is a strict requirement)
Weston Super Mare Beach
Westpoint Arena
Westfield Stratford City
White Hall (for Beating Retreat - Horse Guards Parade)
White Rock Theatre
Whitley Bay Playhouse
Wilderness Festival
Wildlife Festival
Windsor Hall, Bournemouth
Winter Wonderland in Hyde Park
Wolverhampton Civic Hall
Woburn Abbey
The Woodville
The Works, Pink Pavilion
Wormsley Cricket Ground (a print out of booking confirmation email will suffice)
Worthing Pavilion Theatre
Wulfrun Hall
Wyvern TheatreXY
Yellow Arch Studios
York Barbican
York Fibbers
York Hall, LondonZ