It's important to us that we deliver the highest level of service to our customers at all times so if we've fallen short, we're keen to hear about it.
Please send in your comments so we can understand how we can put things right for you and improve our service in the future. To send us your complaint, just click 'Submit a request' at the bottom of the page. Select Anything Else and then the topic Complaints – this will make sure it reaches the correct team.
Because we sell tickets on behalf of the venue and event organisers, we'll sometimes need to contact them for more information before responding to your complaint. Some complaints can take up to 28 days to resolve, but we will get back to you as soon as possible.