Accessible Tickets Online Verification allows you to submit proof of accessibility documents to validate your accessible tickets for any existing or future accessible bookings that are part of our verification process made within the next two years (this is not applicable to every event). You can check if an event is part of our verification program by clicking the Accessible Tickets icon on the event.
Once you've made a booking for an eligible event, we'll contact you requesting proof of accessibility requirements within 72 hours of purchase. You can also submit your information on our Access Requirements & Eligibility form.
Visit our FAQ What is accepted for accessible documentation? for more information.
How do I contact Ticketmaster for help with disability access tickets?
To contact us about purchasing disability access tickets, or to ask further questions about the process, please email access@ticketmaster.co.uk.
