To ensure fans are receiving the correct accommodations and that Free Essential Companion tickets are going to eligible fans, you'll have three weeks to submit proof of eligibility after requesting accessible tickets. Your order may be cancelled if no supporting document is provided.
The Free Companion policy may not be applicable for every event or venue.
Below is a list of documents we may accept when considering allocating a complimentary ticket:
- PIP (Personal Independence Payment)
- DLA
- Letter from a medical professional, including a doctor’s note or a letter from an occupation therapist
- Carer's allowance
- A Nimbus Access Card with the +1 symbol. Visit the Access Card page for more information.
- Confirmation in writing from Social Services that the individual is included on their Deaf Register, or a letter or report from an aural specialist confirming that hearing loss has been recorded at 70 - 95 dBHL or worse
- War Pensions Mobility allowance
- Blind or partially sighted registration certificate (BD8 or CVI certificate)
- A personal letter from the GP, community nurse or social worker
- Benefit award letters
- Copy of a blue badge (we would need to see both sides)
How do I contact Ticketmaster for help with disability access tickets?
To contact us about purchasing disability access tickets, or to ask further questions about the process, please email access@ticketmaster.co.uk.
