To see Klarnas Financing terms & conditions, click here.
Do you offer a financing plan?
Ticketmaster has partnered with Klarna to offer interest-free credit when purchasing your tickets. With the Klarna Financing payment plan, you can spread your payment over 3, 6 or 9 months.
Who is Klarna?
Klarna was founded in 2005 in Stockholm, Sweden with the aim of making it easier for people to shop online. Klarna is now one of Europe’s largest banks and is providing payment solutions for 60 million consumers across 100,000 merchants in 14 countries.
1. Who can use Pay in 3?
You must be a UK resident, over 18 years old and have a valid payment card to use Pay in 3. When Klarna say ‘valid payment card’, they mean the card must be in your name, and must not have expired. You should also make sure the card you use has enough money available to cover all the instalments.
Pay in 3 is a credit product. It’s Klarnas decision whether or not they start a credit agreement with you.
2. How do I Pay in 3 instalments?
With Pay in 3, you can pay for something you buy by dividing the cost into three equal instalments. At checkout, you’ll see an option to ‘Pay Later in 3 interest-free instalments’. When you choose this option, just enter your card details to complete your purchase.
There won’t be any interest, fees or charges for using a debit or credit card by Klarna. Although your bank might charge you interest or other fees on top if you pay using an interest-bearing credit card, for example.
3. Are there any alternative options for paying off my balance?
Yes, you are able to make payment early through the Klarna App by paying by card immediately or you can request Klarnas bank account details from their Customer Services team for direct bank transfer. If a payment is made earlier, and the balance cleared Klarna will not continue charging your card.
4. Which cards does Klarna accept?
Klarna accepts most cards except prepaid cards. Klarna may also not accept a card that’s due to expire in the near future. Klarna will let you know at checkout if your card hasn’t been accepted.
5. When will Klarna take my payments?
At the point of purchase Klarna will freeze the first of your three instalments on your card. This means you won’t be able to spend this money on anything else. Once they've received confirmation that your items have been shipped, the first of your three payments will be taken from your card automatically using the frozen amount. You’ll be able to see this on your card statement. If your items are not shipped, they’ll unfreeze your money and you’ll be able to spend it again. This may take a few days depending on which bank you’re with.
The second payment will be taken 30 days after the first payment, and the last one 60 days after the first payment. Klarna will charge your card automatically when your payment is due so you don’t have to pay them back manually or worry about missing a payment.
The dates these payments are due will be sent to you by email, and you’ll be able to check them in their app.
Sometimes the shop (instore or online merchant) doesn’t charge you for your whole order all at once. They might do this if they ship your items at different times. If this happens, Klarna will make a new Pay in 3 plan for each part order they make. Each of these order parts will have its own due date, depending on when the shop confirms that part of your order.
6. What happens if my card is cancelled, or my card details change?
If your card is cancelled, you’ll still have to pay Klarna any money you owe as soon as they ask you to.
If your card details change between your purchase and your final payment, you must tell them your new details. You can do this online. If you don’t give them this information, Klarna might ask the bank for your details.
7. What happens if I cancel my order?
Your cancellation is subject to the store’s cancellation policy, so you need to check the store’s website for information on their cancellation policy and instructions on how to cancel an order and return the good(s) if already received.
If your next payment or due date for the cancelled order is approaching, you can pause billing by choosing that order in the Klarna App and click “Report a problem”.
Once the store has confirmed the cancellation or return, Klarna will update your payments accordingly as well as refund any amounts due. Refund processing times to you may vary and can take up to 14 days depending on the consumer’s bank.
If you cancel your order, Klarna will cancel any outstanding payments and pay back any amounts they’ve already taken from your card. Klarna will do their best to pay you back as soon as they can.
If you want to return part of your order, Klarna will take the amount from your outstanding balance. It won’t count as a payment, so you’ll need to continue making your payments on the dates they’re due until your balance is paid in full.
8. How and when will I receive my refund?
Refunds for Pay in 3 are processed in different ways. It depends on the status of your payment schedule, how much you’ve paid and if the merchant has processed a full or partial refund.
If you’re due a full refund, Klarna will cancel any remaining payments and refund anything you’ve already paid to the card you used to make the payment.
If you’re due a partial refund that’s more than the remaining balance on your order, Klarna will deduct the amount from the outstanding balance first. They'll then refund the difference to the card you used to pay off the purchase.
If the partial refund is less than the remaining balance on your order, Klarna will deduct the amount from the outstanding balance. They'll then spread the remaining balance evenly over the remaining payments.
9. What happens if you can’t take an instalment because I don’t have enough money on my card?
If they can’t take the first instalment from your card, Klarna will let you know, and try up to two times again to take the money. Klarna will let you know when they’re going to try again, so you’ll have plenty of time to put some money onto your card to make the payment.
If they can’t take the money from you after two attempts, Klarna will roll the missed payment over to the second instalment. If they can’t take the second instalment, they’ll give you a few days to update your card details or make sure there’s enough money on your card.
If they still can’t take payment after two more attempts, Klarna will roll over the payment to the next and final instalment. If they still can’t take the payment, they’ll try again twice. If they’re still not successful, they might ask you to pay the outstanding amount directly or use a debt collection agency to collect the money for them.
Klarna will always get in touch with you before charging your card. Klarna will also contact you if they roll over a payment to the next due date or if they have to use a debt collection agency.
Not paying your instalments on time might also mean you can’t use Klarna in the future.
10. Will using Klarna affect my credit score?
No. Klarna might carry out a limited credit search on you at a credit reference agency. This is a ‘soft credit check’, and won’t affect your credit score, or your chances of using credit in the future. You’ll be able to see it on your credit file, but no one else will.
11. How does Klarna store my card details and my personal data?
Klarna store your card details on their systems when you shop with them. Klarna uses these details to approve future payments. Unless you opt out, they may also use this information to fill out your card details for your convenience when you buy things in the future.
You can manage your cards online. If Klarna gets updated card details from your bank, they might also store this information on their system.
Klarna uses your personal data to identify you and to carry out customer analysis, credit assessments, marketing and business development. They might also share your data with some partners (such as credit reference bureaus), which might be based outside of the UK.
Please see Klarnas Privacy Notice here for more information about your rights, how you can get in touch with them, or to complain. By using Klarna’s services you confirm that you’ve read this notice.
12. How do I make a complaint?
You can make a complaint through Klarnas customer service webpage using their live chat feature, or by calling them on (+44) 0808 189 3333. They try to handle all complaints as quickly and smoothly as possible.
If you’re not happy with their response, you can contact Klarna’s Complaints Adjudicator. Use the form provided alongside your final response.
You can find their full complaints information here.
13. Transfer of rights
This is a credit agreement between you and Klarna. You can’t transfer your rights or obligations to anyone else unless you get their permission first.
Klarna can transfer these terms, or any rights and obligations you have under them, at any time. They don’t need to ask for your consent to do this, unless transferring would harm your rights and responsibilities. This means Klarna have the right to transfer the credit agreement to another provider without asking you.
Ticketmaster UK Limited (FCA reference number: 915785) acts as a credit intermediary and offer credit products provided by a limited number of finance providers.
Klarna Bank AB UK Branch is a branch of Klarna Bank AB which is authorised and regulated by the Swedish Financial Services Authority. Klarna is authorised by the Prudential Regulation Authority. It is regulated by the Financial Conduct Authority and by the Prudential Regulation Authority. Klarna Bank AB UK Branch’s number is BR020956 and its address is 125 Kingsway, Holborn, London, WC2B 6NH, United Kingdom, with FCA reference number 536065. Klarna Bank AB’s headquarters are at Sveavägen 46, 111 34, Stockholm, Sweden, registered in the Swedish Commercial Register under registration number 556737-0431.
For further information about Klarna, go to: https://www.klarna.com/uk/