Ticketmaster, on behalf of its clients, strives to make it as easy as possible to purchase accessible seating tickets for venues across the country. Most venues offer accessible seating areas to accommodate their guests. Availability and type of accessible tickets will vary based on each venue's policies and/or the type of event taking place.
Accessible tickets can be purchased online directly from your event’s interactive seat map or by contacting the venue.
Accessible tickets are reserved solely for fans with disabilities and their companions. Fans who abuse this policy could have their order cancelled.
How do I see the types of accessible tickets available for my event?
The number and types of accessible tickets available varies by event and venue.
To see what accessible tickets are available for your event, follow these steps:
- Next to the event name, select the Accessible Tickets button on Ticketmaster.co.uk or the Wheelchair icon in the app.
- Select the dropdowns to view more information about each ticket type.
- Select See Accessible Tickets to only show accessible tickets on the interactive seat map.
If you’d like to only view tickets for a specific type of ticket, follow these steps:
- Select the Filters button.
- Toggle the Accessible Tickets option on.
- Check the boxes next to your preferred ticket type.
- Select See Listings.
If the interactive map does not display accessible tickets, these may only be available through the venue box office or the primary ticket seller.
In cases where accessible tickets aren’t currently available, check back regularly, as more may be released by the Event Organiser closer to the event.
When available, you may see the following options:
Wheelchair
Accessible: Reserved for wheelchair users or those unable to
climb stairs,
located near accessible entrances, exits, and toilet facilities.
Mobility Accessible: Designed to reduce distances and provide
easier access to amenities.
Blind
and Low Vision Accessible: Areas closer to the stage
or central event space for fans with visual
impairments.
Deaf
and Hard of Hearing Accessible: Located near captioning
or British Sign Language (BSL) interpretation
facilities.
Companion
Ticket: A reserved space for a caregiver, friend, or
family member. This
may
be free if you have an eligible access card or companion
scheme,
or may
require purchase.
Fans who are eligible for a UK Access Card (with the +1 symbol) or other government-issued companion scheme may receive one free companion ticket when purchasing a full-price ticket.
- Your companion card/number must be provided at the time of booking.
- Some venues may require companion tickets to be booked directly through their box office.
- For more information, visit Access Card UK.
Some events require proof of eligibility for accessible seating or companion tickets. Ticketmaster may request supporting documentation within 72 hours of booking.
Accepted documents include (but are not limited to):
- Personal Independence Payment (PIP)
- Disability Living Allowance (DLA)
- Carer’s Allowance
- Blue Badge (both sides)
- Blind or partially sighted registration certificates
- Benefit award letters
- UK Access Card (+1 symbol)
- Letters from medical professionals (GP, occupational therapist, etc.)
If documentation is not provided within three weeks, your tickets may be cancelled.
Many venues provide additional accommodations, which may include:
- Hearing Loop: For fans with hearing aids; set to “T” for reception.
- Audio Described Performances: Live narration of visual elements via headset for fans with visual impairments.
- Relaxed / Autism-Friendly Performances: Adapted events for fans with sensory or communication needs (e.g., reduced sound, adjusted lighting).
- BSL Interpreted Performances: Live British Sign Language translation during shows.
These features vary by venue. Events offering them will be clearly marked on the Ticketmaster website.
We sell millions of tickets for events at thousands of venues. If you have a question about accessibility at a specific venue, the best place to get the answer is usually the official venue website.
We’ve included links to accessibility pages for some of our most popular venues below. If your venue isn’t listed, we recommend visiting the venue’s official site directly or searching for it online.
If your accessibility needs have changed due to a new diagnosis, accident, or condition, please contact us. We’ll review your booking and help arrange appropriate accommodations where possible.
How do I contact Ticketmaster for help with purchasing access tickets?
To ask further questions about the process, contact Fan Support.