Ticketmaster, on behalf of its clients, strives to make it as easy as possible to purchase accessible seating tickets for venues across the country. Most venues offer accessible seating areas to accommodate their guests. Availability and type of accessible tickets will vary based on each venue's policies and/or the type of event taking place.
Accessible tickets are reserved solely for fans with disabilities and their companions. Please note that misuse of these tickets may result in cancellation of your order.
- From the All Ticket Types dropdown, scroll to the Accessible Tickets section.
- Select the accommodation you require.
- On the interactive seat map, click a section to view availability, location, and price of accessible tickets.
If the interactive map does not display accessible tickets, these may only be available through the venue box office or the primary ticket seller.
In cases where accessible tickets aren’t currently available, check back regularly, as more may be released by the event organiser closer to the event.
When available, you may see the following options:
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Wheelchair Accessible
Reserved for wheelchair users or those unable to climb stairs, located near accessible entrances, exits, and toilet facilities.
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Mobility Accessible
Designed to reduce distances and provide easier access to amenities.
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Blind and Low Vision Accessible
Areas closer to the stage or central event space for fans with visual impairments.
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Deaf and Hard of Hearing Accessible
Located near captioning or British Sign Language (BSL) interpretation facilities.
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Companion Ticket
A reserved space for a caregiver, friend, or family member. This may be free if you have an eligible access card or companion scheme, or may require purchase.
Fans who are eligible for a UK Access Card (with the +1 symbol) or other government-issued companion scheme may receive one free companion ticket when purchasing a full-price ticket.
- Your companion card/number must be provided at the time of booking.
- Some venues may require companion tickets to be booked directly through their box office.
- For more information, visit Access Card UK.
Some events require proof of eligibility for accessible seating or companion tickets. Ticketmaster may request supporting documentation within 72 hours of booking.
Accepted documents include (but are not limited to):
- Personal Independence Payment (PIP)
- Disability Living Allowance (DLA)
- Carer’s Allowance
- Blue Badge (both sides)
- Blind or partially sighted registration certificates
- Benefit award letters
- UK Access Card (+1 symbol)
- Letters from medical professionals (GP, occupational therapist, etc.)
If documentation is not provided within three weeks, your tickets may be cancelled.
Many venues provide additional accommodations, which may include:
- Hearing Loop: For fans with hearing aids; set to “T” for reception.
- Audio Described Performances: Live narration of visual elements via headset for fans with visual impairments.
- Relaxed / Autism-Friendly Performances: Adapted events for fans with sensory or communication needs (e.g., reduced sound, adjusted lighting).
- BSL Interpreted Performances: Live British Sign Language translation during shows.
These features vary by venue. Events offering them will be clearly marked on the Ticketmaster website.
Venue Accessibility Information (Accordion component)
We sell millions of tickets for events at thousands of venues. If you have a question about accessibility at a specific venue, the best place to get the answer is usually the official venue website.
We’ve included links to accessibility pages for some of our most popular venues below. If your venue isn’t listed, we recommend visiting the venue’s official site directly or searching for it online.
If your accessibility needs have changed due to a new diagnosis, accident, or condition, please contact us. We’ll review your booking and help arrange appropriate accommodations where possible.
How do I contact Ticketmaster for help with purchasing access tickets?
To contact us about purchasing access tickets, or to ask further questions about the process, contact Fan Support.
