Ticketmaster, on behalf of its clients, strives to make it as easy as possible to purchase accessible seating tickets for venues across the country. Most venues offer accessible seating areas to accommodate their guests. Availability and type of accessible tickets will vary based on each venue's policies and/or the type of event taking place.
How do I buy accessible tickets?
- From the All Ticket Types dropdown, scroll down to the Accessible Tickets section.
- Select the required accommodation.
- Click or tap a section on the interactive seat map to see how many accessible tickets are available, as well as their location within the section and price.
Booking at the venue
Some venues only sell accessible tickets at their box office. If we're not selling accessible tickets for the event you’re interested in, click the accessible icon on the event page for the venue’s contact information or further instructions.
What is Accessible Tickets Online Verification?
Accessible Tickets Online Verification allows you to submit proof of accessibility documents to validate your accessible tickets for any existing or future accessible bookings that are part of our verification process made within the next two years (this isn't applicable to every event). You can check if an event is part of our verification program by clicking the Accessible Tickets icon on the event.
Once you've made a booking for an eligible event, we'll contact you requesting proof of accessibility requirements within 72 hours of purchase. You can also submit your information on our Access Requirements & Eligibility form.
What is accepted for accessible documentation?
To ensure fans are receiving the correct accommodations and that Free Essential Companion tickets are going to eligible fans, you'll have three weeks to submit proof of eligibility after requesting accessible tickets. Your order may be cancelled if no supporting document is provided.
The Free Companion policy may not be applicable for every event or venue.
- PIP (Personal Independence Payment)
- DLA
- Letter from a medical professional, including a doctor’s note or a letter from an occupation therapist
- Carer's allowance
- A Nimbus Access Card with the +1 symbol. Visit the Access Card page for more information.
- Confirmation in writing from Social Services that the individual is included on their Deaf Register, or a letter or report from an aural specialist confirming that hearing loss has been recorded at 70 - 95 dBHL or worse
- War Pensions Mobility allowance
- Blind or partially sighted registration certificate (BD8 or CVI certificate)
- A personal letter from the GP, community nurse or social worker
- Benefit award letters
- Copy of a blue badge (we would need to see both sides)
How do I contact Ticketmaster for help with disability access tickets?
To contact us about purchasing disability access tickets, or to ask further questions about the process, please email access@ticketmaster.co.uk.
