Completing the seller checklist
When you list your tickets for the first time, you'll be asked to enter your seller details.
- Sign into your Ticketmaster Account.
- In your account, select Seller details from the My Profile section.
- Enter your payment details. Choose your preferred currency and payment method. Exchange rate fees may apply.
If you’ve sold tickets on Ticketmaster before, we recommend reviewing your profile to make sure all your payout details are still accurate. This option is not available in our app.
To edit your payout details in your Ticketmaster account, follow these steps:
- Sign into your Ticketmaster Account.
- Select Seller Details under the My Profile section.
- Add or update your preferred payment method and currency. Exchange rate fees may apply.
Receiving your payment
We'll notify you by email if your tickets are sold. You can also check the status of your tickets in your Ticketmaster Account.
If you’ve completed adding your seller details as mentioned above, we'll be able to begin processing the payment. Once this has been processed, the payment will be sent to your bank within 17 working days.
As part of our regulatory obligations, our payment provider (Hyperwallet, a PayPal service) regularly screens information and payments. Occasionally, Hyperwallet may request that you provide the following documentation if there are issues with your account. We'll notify you by email if this is the case:
1. Proof of Identity
A copy of a valid government-issued photo ID showing their date of birth. We can accept the following for valid Proof of Identity:
- National ID card (front and back),
- Driving license (front and back),
- Passport,
- Or, other photo ID that was issued by a government body.
Please make the copy as large and as light as possible. The identity document provided must meet the requirements below to be accepted:
- Photo
- Date of Birth (DOB)
- Date of issue or expiry
- Legal name
- Valid, current, not expired
- Document fully visible
- Front and back (IDs)
2. Proof of Address
A proof of address document to confirm that they reside at the address registered on the wallet.
We can accept the following for valid Proof of Address:
- Utility Bill,
- Mobile Phone Bill,
- Bank or Credit Card Statement,
- Or, any other official document that confirms they live at the address listed on your wallet. The document provided must be dated within 12 months of this request and should be fully visible (showing the issue date, the name and address as well as the issuing company logo).
Please note that government-issued photo identification will not also be accepted as proof of address documentation.
