If your event is to take place at a venue, theatre, club or pub, the box office will be at the main entrance. An email is generally sent closer to the time of the event advising you of the box office location and opening hours.
If you're unsure of your event's box office location, don't hesitate to get in touch. If your event is to take place at a sports ground or is an outdoor event, contact Fan Support for more details as this location may vary.