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As you could use a single word or group of words for the subject you would like to perform search, you can also ask questions. Frequently Asked Questions search system is supported by the Natural Language Processing technology, it intends to provide you the most appropriate answers related to the issue you are searching.

Please, try to use explanatory expressions and try ask clear questions when you are performing the search as much as possible. For example; such as, “What are the payment terms?” or “Can we buy tickets by instalments?”

If you think that the answer you have found is not sufficient, you can fill in the form when it appears when you answer the question of “Is this answer sufficient for you?” as “No” and you can reach us in order to receive more detailed answer. Customer Relations officials will contact in the shortest time possible.


We understand that after making a booking that you may move house or need to have the tickets sent to a different address. But before you put your change of address request through there are a few things to be aware of so that we can help you. Please take a look at the info below first and we’ll update your details as quickly as possible.

I haven’t made a booking yet – do I have to wait until I’ve booked tickets before changing the address?

Nope! Before you book your tickets, just log into your online account and click Edit Billing Information. Updating the billing information in your online account will only store the address for any bookings you might make in the future – for any outstanding orders you need to get in touch with us click here.

I’m Moving house soon – can I update my address now?

If you've moved house recently, please get in touch with us click here as soon as possible to update the address on your order. Please remember if you are moving house soon to wait till you've moved before requesting a change of address – there’s always the chance that we’ll send the tickets early before you move.

The tickets weren’t booked on my card – can I still update the address?

Sorry, we can only update the address if the cardholder for the booking contacts us directly – it’s a security issue. If the tickets were bought for you as a gift or your partner booked the tickets, we’ll still need the cardholder to contact us. If you’re not the named cardholder, we won’t be able to make any changes to the order.

Can you send my tickets to an alternative delivery address?

We can send them to a non billing address 72 hours after the booking has been made. Just click here, choose Change of Address as the category and be sure to fill in all of the fields. If your tickets have already entered the dispatch process however, we will be unable to update the address for you.

My booking says the tickets are processing – can I still change my address?

We can't update the address once we've started to process your tickets for dispatch, as we’re unable to single them out from that point. You can check whether your tickets have been printed by logging into your online account and the order status will tell you if your tickets have been printed. 

How do I contact you with my new billing address?

It’s really easy! Just click here, choose Change of Address as the category and be sure to fill in all of the fields. It’s really important that we have all of the info before we can update your order – just so we can be sure that we’re dealing with the cardholder. You'll need to make sure you provide us with the order number, the billing address you gave us when you booked, the last four numbers of the payment number and your new address. If you need to change the address on more than one order, please be sure to include all of your reference numbers.

Festival bookings 

If you've booked tickets for Creamfields or Big Feastival just follow the instructions above. If you have booked for any other festivals click here and follow the instructions to update your address yourself.

I've sold my tickets through Get Me In!, can you send the tickets directly to the buyer?

We understand that sometimes you might not be able to attend an event after you’ve booked, so you may decide to sell your tickets through our partner site, GET ME IN!.  However, although GET ME IN! is a Ticketmaster company, we don’t share databases – this means that, due to data protection, we’re unable to change the address on your booking to your buyer’s address. You’ll still need to have the tickets sent to your address first, then forward them on – this is to prevent any disputes with the buyer about receiving the tickets.

We’ll send the tickets to you as soon as possible – the latest you should expect them is around 5 days before the event. If you have any concerns about sending the tickets on to your buyer late, please contact GET ME IN! directly for further advice.

Can’t see the Contact Us tab? Just type something into the search bar above and hit Go, then click on one of the search results. From there you’ll the Contact Us tab appear just above.

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Search Tips

You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.

Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”

If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.

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