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As you could use a single word or group of words for the subject you would like to perform search, you can also ask questions. Frequently Asked Questions search system is supported by the Natural Language Processing technology, it intends to provide you the most appropriate answers related to the issue you are searching.

Please, try to use explanatory expressions and try ask clear questions when you are performing the search as much as possible. For example; such as, “What are the payment terms?” or “Can we buy tickets by instalments?”

If you think that the answer you have found is not sufficient, you can fill in the form when it appears when you answer the question of “Is this answer sufficient for you?” as “No” and you can reach us in order to receive more detailed answer. Customer Relations officials will contact in the shortest time possible.

Runtimes are a bit tricky, especially for really big events. With so much going on, the event organisers sometimes don't know themselves until they've done the sound check on the day. Even then, things can change at the last minute. If the running time is confirmed in advance, we'll be sure to post it on our helpdesk, so just search by the name of the band or artist. A lot of venues work to a curfew, so it can be a good idea to check their official website for any details if you need to arrange your travel home.
Theatre shows are a bit different – we've got timings for all the big, long running West End shows, so just click here to look for yours. If a show hasn't started its run yet, we may not get the running time until closer to opening night. Always remember though, timings are subject to change.
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Search Tips

You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.

Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”

If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.

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