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As you could use a single word or group of words for the subject you would like to perform search, you can also ask questions. Frequently Asked Questions search system is supported by the Natural Language Processing technology, it intends to provide you the most appropriate answers related to the issue you are searching.

Please, try to use explanatory expressions and try ask clear questions when you are performing the search as much as possible. For example; such as, “What are the payment terms?” or “Can we buy tickets by instalments?”

If you think that the answer you have found is not sufficient, you can fill in the form when it appears when you answer the question of “Is this answer sufficient for you?” as “No” and you can reach us in order to receive more detailed answer. Customer Relations officials will contact in the shortest time possible.

We'll try and keep you up to date on all the big events coming up in the UK over the next few months. You can check if your event has been dispatched yet by clicking here
If you chose standard post, please give it until 5 days before the event for your tickets to arrive – even once they've left us, it can sometimes take a bit longer than expected to get through the postal network. Don't worry though – if they still haven't arrived by 5 days before, just contact us and we'll get you in. We do ask you wait until 5 days before you contact as there may not be much we can do to help until then.
If you chose secure post, Royal Mail will email you with your tracking details once your tickets have gone out. If you haven't heard from us or Royal Mail once all tickets have been dispatched, be sure to get in touch so we can help you track your tickets – you won't get into the event without them, so it's really important you let us know.
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Search Tips

You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.

Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”

If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.

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