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As you could use a single word or group of words for the subject you would like to perform search, you can also ask questions. Frequently Asked Questions search system is supported by the Natural Language Processing technology, it intends to provide you the most appropriate answers related to the issue you are searching.

Please, try to use explanatory expressions and try ask clear questions when you are performing the search as much as possible. For example; such as, “What are the payment terms?” or “Can we buy tickets by instalments?”

If you think that the answer you have found is not sufficient, you can fill in the form when it appears when you answer the question of “Is this answer sufficient for you?” as “No” and you can reach us in order to receive more detailed answer. Customer Relations officials will contact in the shortest time possible.


We sell for lots of big shows and sports events where demand for tickets is extremely high. Getting tickets isn't all down to luck though – there are a few things you can do to give yourself a better chance...


Create a Ticketmaster account in advance

If you don't already have an account with us, create a brand new online account before the tickets go on sale. This will allow you to store your address and credit card details, so you don't have to rush to type them all in when you're trying to book.

Check your passwords and billing details

If you already have an online account, check that you know your password and all your details are up to date before tickets go on sale. If you've forgotten your password, don't worry, there's an option to have a new one emailed to you. Please also make sure your address is correct if you’ve moved house recently. If you're signed up to Verified by Visa or MasterCard Secure Code, make sure that you know your password before tickets go on sale.

Never load our site in more than one browser window

Only have our site loaded in one window in your web browser – things can get extremely messy otherwise, and you might end up losing tickets you're holding as our website will only allow you to make one booking at a time.

Make sure that you’re using a steady internet connection       

If you lose your internet connection during booking for even a second, if you’re part way through a booking you may have to start over and search for tickets again, so it’s best to make sure that you’re using a reliable connection. If you’re using a mobile, you may want to try using Wi-Fi rather than 3G/4G, just in case you lose signal.

Avoid camping on the event page before tickets are released

If you sit on the event page waiting for the timer to count down to zero before an event goes on sale, it means that the page will then need to refresh when tickets are released so that it can update for you to begin your search, which might slow you down. Waiting on the page before tickets are released doesn’t put you into a queue, so there’s not really any need to do this!

Don't refresh your screen

Stick to one window when you’re being pushed through the virtual queue and always resist the urge to refresh. Hitting the refresh button means you’ll lose your place in the queue and, as frustrating as it can get, patience is the only way to win this game.

Ticketmaster is equipped with sophisticated systems that are designed to manage and process ticket purchases as quickly as possible. The queuing system that appears on your screen is actually doing something and will place you at the front of the line as soon as possible.


Other than that, just be sure to be on our website bright and early for when the tickets are released, and we wish you the best of luck!

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Search Tips

You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.

Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”

If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.

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