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As you could use a single word or group of words for the subject you would like to perform search, you can also ask questions. Frequently Asked Questions search system is supported by the Natural Language Processing technology, it intends to provide you the most appropriate answers related to the issue you are searching.

Please, try to use explanatory expressions and try ask clear questions when you are performing the search as much as possible. For example; such as, “What are the payment terms?” or “Can we buy tickets by instalments?”

If you think that the answer you have found is not sufficient, you can fill in the form when it appears when you answer the question of “Is this answer sufficient for you?” as “No” and you can reach us in order to receive more detailed answer. Customer Relations officials will contact in the shortest time possible.


We know it might be more convenient to receive all your tickets together in one envelope, but unfortunately it isn’t possible for us to combine bookings. For most of our events, we have to wait for the tickets to arrive in with us from a third party. If you’ve booked for a number of different events, it’s unlikely that we’d have the tickets for all of them ready to send at the same time. This could cause lengthy delays, so it’s actually much quicker to send them out separately.


Even if you’ve made a number of different bookings for the same event, the tickets are printed in batches so they may not all be printed at the same time. As we send over 30,000 tickets every day, unfortunately it just isn’t physically possible for us to single out your individual bookings to pop them in the same envelope together.

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You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.

Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”

If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.

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