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Welcome!
If your tickets are on box office collection, generally only the cardholder can pick them up. If you're not planning on going to the event yourself, there are some venues that will allow for someone else to collect the tickets on your behalf – they'll just need to take some photo ID and a letter of authorisation from you with them. This needs to include:
  • The cardholder's name
  • Billing address
  • Cardholder’s phone number
  • Last 4 digits of the card number you paid with
  • Ticketmaster reference number
  • Seating details (where applicable)
  • Name & date of the event
  • Number of tickets booked
  • Name of the person collecting
  • Type of ID they'll provide for themselves 
  • Cardholder's signature
If you’d prefer, you can print off a template here and fill out the details – then whoever you've given the tickets to can just show it at the box office along with their photo ID and they'll get the tickets without a problem.
 
Click here to check if your venue will accept a letter of authorisation.
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Search Tips

You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.

Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”

If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.

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