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As you could use a single word or group of words for the subject you would like to perform search, you can also ask questions. Frequently Asked Questions search system is supported by the Natural Language Processing technology, it intends to provide you the most appropriate answers related to the issue you are searching.

Please, try to use explanatory expressions and try ask clear questions when you are performing the search as much as possible. For example; such as, “What are the payment terms?” or “Can we buy tickets by instalments?”

If you think that the answer you have found is not sufficient, you can fill in the form when it appears when you answer the question of “Is this answer sufficient for you?” as “No” and you can reach us in order to receive more detailed answer. Customer Relations officials will contact in the shortest time possible.

Welcome!

Just log into your Ticketmaster account here and choose Order History from the menu on the right. You’ll then need to click on the Print Receipt option for your Hamilton order to view your new details. You should see your cancelled tickets at the top and then the new date and seat details underneath.

Booked over the phone? No problem! If you don’t already have an online Ticketmaster account, you can create one here and then click on Order History – you can then search for your order using your phone number and card details. To view your new details, click on the Order Number to view your order details.

To view your order details in full, please make sure you’re using the full desktop version of our website, rather than the mobile version.

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Search Tips

You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.

Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”

If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.

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